My Website is Down

JardyB10 · January 16, 2012, 10:35:59 PM

Hi guys. I just registered on here because my forum appears to be "broken". Neither myself nor my members are able to access the site. There isn't any kind of error message either, I'm just greeted to a pure white screen. Here is the link to the site (I'm not allowed to post external links): www[dot]vhlsim[dot]net/smf

Apparently this problem occurred a couple days ago as well, but it went back to normal after a few hours, but I wasn't around to notice. If it "fixes itself" before anyone sees this, I apologize, but I am baffled as to why this is happening. The parent domain to www[dot]vhlsim[dot]net works fine, as does everything hosted off it, so the problem must be with the SMF.

Additional info: I am not the one who installed SMF or anything. The guy who originally set up the board went AWOL, but we haven't had any troubles without him until now.

Please help ASAP please! Thanks in advance!

Ricky. · January 17, 2012, 12:28:27 AM

Trying to open your smf give blank page only.
Since you are not doing anything then may be something changed in your server which is affecting SMF or may be some file missing, or can be permission problem too. Here its kind of hard to tell as there is very little info available from you, do you see SMF files intact in FTP ?

JardyB10 · January 17, 2012, 12:48:39 AM

I know it only gives a blank page, that's the problem.

As I said before, it apparently did this a couple days ago, but returned to normal after a couple hours, so this leads me to believe there's nothing wrong with permissions or the SMF files on Filezilla (as far as I can really tell, anyway). I'll look into if there was any changes to the server, but again, with this problem kind of happening before kind of makes me think that's not it.

And I'm sorry for the lack of info, I'm far from the most technical admin. I simply tried to go to the site this evening and was greeted with nothing, and my MSN was blowing up with identical complaints. I have no idea what could have happened, and I don't know what to do.

Illori · January 17, 2012, 05:45:35 AM

anything in your server error log?

MrPhil · January 17, 2012, 09:51:04 AM

Take a look at my sig > FAQs > White Screen of Death.

Mightyduck14 · January 17, 2012, 11:09:05 AM

Quote
<head>
<meta name="robots" content="noindex" />
<title>Connection Problems</title>
</head>
<body>
<h3>Connection Problems</h3>
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
</body>
</html>';

die;
}

?>

In our Errors.php file, that was the last one outputted.

Note: I am the other admin of this site.

Illori · January 17, 2012, 11:10:12 AM

please open a separate thread for your issue, this thread belongs to someone else

Mightyduck14 · January 17, 2012, 11:11:25 AM

Quote from: Illori on January 17, 2012, 11:10:12 AM
please open a separate thread for your issue, this thread belongs to someone else

Apologies, I should have mentioned we're both Admins of that site.

Illori · January 17, 2012, 11:12:34 AM

Quote from: Illori on January 17, 2012, 05:45:35 AM
anything in your server error log?

JardyB10 · January 17, 2012, 02:47:19 PM

Quote from: Illori on January 17, 2012, 05:45:35 AM
anything in your server error log?

I'm not totally sure where to find this :S. If it's in the cpanel, that is a problem because our cpanel has been 404'd for some time now.

Illori · January 17, 2012, 02:48:55 PM

then contact your host about getting that fixed, you cant do proper backup's without that anyway.

kat · January 17, 2012, 03:21:40 PM

For what it's worth, when I try to get to the site, the URL gets changed.

http://www.vhlsim.net/smf/index.php?wwwRedirect

which is kinda weird.

Illori · January 17, 2012, 03:24:03 PM

that is normal for urls that have issues with the wwwredirect

kat · January 17, 2012, 03:24:41 PM

An SEO mod?

Illori · January 17, 2012, 03:26:22 PM

nope, do a search here about it. you should find a thread i posted in about it.

kat · January 17, 2012, 03:40:10 PM

Goddit.

Arantor · January 17, 2012, 04:03:16 PM

To rxplain, it's when you have the site accessible through both example.com and www.example.com, both open the forum, and all the settings point to www.example.com but you request example.com. SMF has to handle the redirect but to make sure it doesn't get confused and redirect infinitely, the redirection forces that wwwRedirect into the URL to let SMF know it's gone through rhe redirect and not to redirect again.

Mightyduck14 · January 18, 2012, 12:18:28 AM

Our server hosts stated the following:

QuoteIts probably a configuration problem, your squid is supposed to be an accelerator which means the cache_peer configuration needs to be checked: squid.conf

Also, looking through Webmin, there appears to be an issue. Perhaps you can tell us why?

Quote[11/Jan/2012:19:54:39 -0500] PAM authentication enabled
Perl cron failure : Undefined subroutine &webmincron::foreign_require called at /usr/share/webmin/webmincron/webmincron.pl line 11.

[17/Jan/2012:21:25:39 -0500] hxxp:miniserv.pl [nonactive] started
[17/Jan/2012:21:25:39 -0500] PAM authentication enabled
[17/Jan/2012:21:31:34 -0500] hxxp:miniserv.pl [nonactive] started
[17/Jan/2012:21:31:34 -0500] PAM authentication enabled
Failed to initialize SSL connection
[17/Jan/2012:21:39:14 -0500] hxxp:miniserv.pl [nonactive] started
[17/Jan/2012:21:39:14 -0500] PAM authentication enabled
[17/Jan/2012:21:41:08 -0500] hxxp:miniserv.pl [nonactive] started
[17/Jan/2012:21:41:08 -0500] PAM authentication enabled
[17/Jan/2012:21:55:55 -0500] hxxp:miniserv.pl [nonactive] started
[17/Jan/2012:21:55:55 -0500] PAM authentication enabled
[17/Jan/2012:22:08:57 -0500] hxxp:miniserv.pl [nonactive] started
[17/Jan/2012:22:08:57 -0500] PAM authentication enabled
WARNING: Deprecated config file /etc/modprobe.conf, all config files belong into /etc/modprobe.d/.
FATAL: Could not load /lib/modules/2.6.18-274.7.1.el5.028stab095.1/modules.dep: No such file or directory
iptables v1.4.8: can't initialize iptables table `nat': Table does not exist (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.

Illori · January 18, 2012, 05:21:55 AM

those are all server related issues, nothing related to smf nor by the looks of it your php/webserver install either.

Ricky. · January 18, 2012, 05:33:27 AM

Quote from: Mightyduck14 on January 18, 2012, 12:18:28 AM
Our server hosts stated the following:

QuoteIts probably a configuration problem, your squid is supposed to be an accelerator which means the cache_peer configuration needs to be checked: squid.conf

Also, looking through Webmin, there appears to be an issue. Perhaps you can tell us why?

Quote[11/Jan/2012:19:54:39 -0500] PAM authentication enabled
Perl cron failure : Undefined subroutine &webmincron::foreign_require called at /usr/share/webmin/webmincron/webmincron.pl line 11.

[17/Jan/2012:21:25:39 -0500] miniserv.pl started
[17/Jan/2012:21:25:39 -0500] PAM authentication enabled
[17/Jan/2012:21:31:34 -0500] miniserv.pl started
[17/Jan/2012:21:31:34 -0500] PAM authentication enabled
Failed to initialize SSL connection
[17/Jan/2012:21:39:14 -0500] miniserv.pl started
[17/Jan/2012:21:39:14 -0500] PAM authentication enabled
[17/Jan/2012:21:41:08 -0500] miniserv.pl started
[17/Jan/2012:21:41:08 -0500] PAM authentication enabled
[17/Jan/2012:21:55:55 -0500] miniserv.pl started
[17/Jan/2012:21:55:55 -0500] PAM authentication enabled
[17/Jan/2012:22:08:57 -0500] miniserv.pl started
[17/Jan/2012:22:08:57 -0500] PAM authentication enabled
WARNING: Deprecated config file /etc/modprobe.conf, all config files belong into /etc/modprobe.d/.
FATAL: Could not load /lib/modules/2.6.18-274.7.1.el5.028stab095.1/modules.dep: No such file or directory
iptables v1.4.8: can't initialize iptables table `nat': Table does not exist (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.

First of all, you have squid running on your server as caching proxy server (I suppose) and there are very few maintain such kind of setup when there are server like nginx available.
Second,the first errors you showed are not that much serious, but second one regarding iptables can be issue but should affect all sites on server , not just part of site.

Better ask your host to fix for your may be your tech admin (if you have one)

News:

My Website is Down

MrPhil

kat

kat

kat