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Author Topic: Problem installing on admin account step  (Read 602 times)

Offline pianista

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Problem installing on admin account step
« on: July 23, 2013, 12:33:32 PM »
Hi!

I'm getting this error on the step 6 of the installation:

Critical Error!
Cannot connect to the database server with the supplied data.

If you are not sure about what to type in, please contact your host.

I've tried with the user database password and also with the root mysql password, but I can't get to the next step.

Any idea?

Thanks!

Offline pianista

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Re: Problem installing on admin account step
« Reply #1 on: July 23, 2013, 12:50:12 PM »

Offline Chalky

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Re: Problem installing on admin account step
« Reply #2 on: July 23, 2013, 02:11:50 PM »
It sounds as though it may actually be your server name that is incorrect.  Contrary to what it says on the instructions it usually isn't "localhost".  If you can't find the correct value in your hosting account or cPanel you should contact your host and ask them  :)