Email welcome/activation problem

jobey · October 01, 2012, 01:23:15 AM

I have got my forum pretty much the way i want it.... only thing that needs work is the emails to members and activation emails - i cannot figure out how to edit these and do not want to destroy my site in the process.
I have tried the emulating the editor but am still pretty clueless.
Anyone interested?

Sir Osis of Liver · October 01, 2012, 10:23:14 PM

They're in /Themes/default/languages/EmailTemplates.english.php.

jobey · October 02, 2012, 01:22:05 AM

I know.... but i am not sure how to edit them without making a mess of it..... is there a demo anywhere?

jobey · October 02, 2012, 01:44:15 AM

I have looked in the files you suggested. I can see text but when a welcome email is sent it does not contain any of it. I could do with somebody who finds these things easy.... because at the moment i am very confused

emanuele · October 02, 2012, 06:06:39 AM

Then attach your EmailTemplate.english/whateverlanguage.php and write down which email you want to change (exactly, better if you post the actual text of one of those emails) and how.

jobey · October 02, 2012, 06:55:29 AM

Thankyou for replying .... not sure if you meant post my template on the forum, but i have attached it in this message.

When an actual welcome email is sent to a member all it reads is 'Regards, the forums team'. So i have no idea what is happening to the rest of it.

Thanks for any advice

Chris

emanuele · October 02, 2012, 08:03:31 AM

Please attach the file EmailTemplate.english.php or EmailTemplate.{yourlanguage}.php that you find in /themes/default/languages and that contains the email templates. Attach it "as it is", and not pasted into a doc or other file formats.

jobey · October 02, 2012, 09:02:23 AM

Im not sure how to attach the page/file..... do you mean to provide a web address link?

NanoSector · October 02, 2012, 09:17:59 AM

Easier method:
http://custom.simplemachines.org/mods/index.php?mod=2926

Should work.

jobey · October 02, 2012, 09:35:19 AM

Thanks.

I have already tried using the emulating the editor. Nothing seems to happen when i emulate it (is it supposed to?). Welcome emails remain the same after using it.

emanuele · October 02, 2012, 10:03:24 AM

Quote from: jobey on October 02, 2012, 09:02:23 AM
Im not sure how to attach the page/file..... do you mean to provide a web address link?

How did you create the doc file above?

jobey · October 02, 2012, 10:08:50 AM

I copied and pasted it into a word file.... then attached it

jobey · October 03, 2012, 02:24:21 AM

The email template problem is still ongoing. I also have a couple of other very minor jobs to do on my site. If anyone would like to be paid for these, please contact me.

Looking · October 03, 2012, 08:18:24 AM

Feel free to contact me with what you need if you have not found someone yet. Thanks.

emanuele · October 03, 2012, 09:11:21 AM

Quote from: jobey on October 02, 2012, 10:08:50 AM
I copied and pasted it into a word file.... then attached it

To copy it you have browsed to that file through cpanel (I suppose) instead of opening the file you have also the option to download it.
Downloading it and attaching it here was the way to go.

jobey · October 03, 2012, 09:54:13 AM

My forum members currently get this message when they receive the welcome email :

QuoteRegards,
The Beauty Snug Forums Team.
--SMF-edfb49d34fe2a9d0522fa3add9e9461e
Content-Type: text/plain; charset=ISO-8859-1

Regards,
The Beauty Snug Forums Team

Anybody have any advice on what to do?

Kindred · October 03, 2012, 10:33:08 AM

And this is what I guessed... your error message indicated not UTF-8... but ISO

and so...

Quote from: Kindred on October 03, 2012, 07:49:13 AM
in your case you will probably be looking for /Themes/default/languages/EmailTemplates.english.php

jobey · October 03, 2012, 10:37:56 AM

Like this?

Angelina Belle · October 03, 2012, 11:08:02 AM

It looks like you are receiving plenty of free support. So I will move this to support, and do my best to merge with the support topic you created. I hope you don't mind.

You are always free to start a new topic to request paid help with this again later.

Kindred · October 03, 2012, 11:22:32 AM

Quote from: jobey on October 03, 2012, 10:37:56 AM
Like this?

no.... I don't think you are actually reading what we're typing that is an html page, which you have apparently saved from your browser as a php file.
I asked about /Themes/default/languages/EmailTemplates.english.php

jobey · October 03, 2012, 11:27:08 AM

I am actually reading everything that you are writing.

I am a complete novice at this, so things that are very simple to you are not to me.

Thankyou for your help. I will get in touch with somebody who is more skilled than myself.

Sorry for bothering you

Kindred · October 03, 2012, 11:31:21 AM

jobey,

being a newbie is fine.
We all started off somewhere.

The problem is that we are asking you questions and you are not answering them... or you answer them with something completely irrelevant.

I asked you to check a specific file. I gave you the file name and the path...
If you don't know how to get to that file, then ask about that... don't just include something which you think might be similar (but is not specifically what we asked for)

To be clear, when we ask you to look at, or include, a file - you go into your site/server using either FTP or the server's file manager and get a copy of the file that way...

jobey · October 03, 2012, 11:37:56 AM

Ok, i apologise.

I can go into the file you asked about.

You asked me to download it..... where is the option to download?

I can read the file and its contents but it does not seem to have any relevance to the welcome email that is sent.

Kindred · October 03, 2012, 11:40:15 AM

how are you accessing the file? via file manager or ftp?

jobey · October 03, 2012, 11:43:30 AM

I am accesing the file through the languages file on my forum site (after clicking modify themes, i look in the themes index)

Kindred · October 03, 2012, 12:15:44 PM

that is not either of the ways I asked you to look at the file...

jobey · October 03, 2012, 12:24:32 PM

It was the only way i knew. Sorry.

Angelina Belle · October 03, 2012, 12:52:21 PM

Jobey,

There is some documentation of this at
http://wiki.simplemachines.org/smf/Registration_-_How_do_I_edit_the_registration/welcome_email%3F

To make such a change, you would have to download it to your PC, using FTP or file manager, edit it, and then upload it up to the correct forum directory again.

An easier option is to use a mod for editing the email template. You would install this, and then follow the instructions to change it http://custom.simplemachines.org/mods/index.php?mod=2926

I hope this helps.

Kindred · October 03, 2012, 12:57:42 PM

Angelina,

Part of the problem appears to be that either
-- his file is corrupted
-- there is some other problem with the mail-send.

Quote from: jobey on October 03, 2012, 09:54:13 AM
My forum members currently get this message when they receive the welcome email :

QuoteRegards,
The Beauty Snug Forums Team.
--SMF-edfb49d34fe2a9d0522fa3add9e9461e
Content-Type: text/plain; charset=ISO-8859-1

Regards,
The Beauty Snug Forums Team

Anybody have any advice on what to do?

Angelina Belle · October 03, 2012, 01:46:40 PM

I'm Sorry, Kindred. Jobey is getting two different kinds of advice, and I was responding only to one branch of that advice -- the one to do with finding, examining, and changing the email template file.
The other has to do with determining whether he has the correct template file for the character set he has chosen for his forum.

I don't know anything about what causes UTF8/ISO character set mixup in a brand-new SMF installation, so I avoided adding anything to your advice on that subject.

Kindred · October 03, 2012, 03:16:25 PM

yeah.... I think someone merged two different threads...

jobey · October 03, 2012, 05:37:57 PM

Thanks for the advice..

I have tried the mod without success and i dont feel comfortable with downloading, editing and then uploading. With my limited knowledge i would likely bring the site down!

I think i will try and pay somebody to deal with this issue as i think if the file is corrupted, its a safer choice

Storman™ · October 04, 2012, 02:48:01 AM

Would it be ok if I sign up and see the email received for myself ?

jobey · October 04, 2012, 01:38:24 PM

That would be great...thanks

retiredat44 · October 26, 2012, 06:11:13 PM

I have the same exact problem, when me, the admin, gets an email saying a new member has joined, it says click the link, and there is no link to click...
I have had my account for many years and my squad is looking into using my forum, because our old host has left the Squad. But, now with this problem,,, it's all on hold. If they are impressed enough it will most change to a pay account, like we had for many years.

why doesn't the email include a link to click ??

mrintech · October 27, 2012, 03:46:24 AM

Quote from: retiredat44 on October 26, 2012, 06:11:13 PM

why doesn't the email include a link to click ??

I will suggest you to contact your webhost and ask them is there any SPAM filter in place? A filter from Webhost side is responsible for link removal in all outgoing Emails

mrintech · October 27, 2012, 03:51:10 AM

Quote from: jobey on October 03, 2012, 05:37:57 PM

I think i will try and pay somebody to deal with this issue as i think if the file is corrupted, its a safer choice

I missed this thread

When I registered at your forum, I was receiving all Emails normally.

Although, one day your forum Email server was down for TOO many hours

I have seen lots of complaints about your current webhost. If problem continues I will suggest you to move your site to some other webhost

Also, there's NO need to hire someone for such small issues

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Email welcome/activation problem