urgent help needed

[engrz]

where that file is available?

[Sir Osis of Liver]

Do you have ftp access to your account?

[engrz]

yes settings_bak.php is available there,, i dont have ftp access at this time, i mean i have not created any ftp account.

[Colin]

How are you viewing the directory structure if you don't have FTP access?

Rename settings.php -> settings.phpold
Rename settings_bak.php -> settings.php

[Sir Osis of Liver]

How did you get out of maintenance mode?

[engrz]

How are you viewing the directory structure if you don't have FTP access?

im viewing the directory from cpanel in my mobile.

How did you get out of maintenance mode?

i get maintenance mode by uploading the file of repair_settings.php from my mobile through cpanel

[Jeremy M.]

How are you viewing the directory structure if you don't have FTP access?

im viewing the directory from cpanel in my mobile.

How did you get out of maintenance mode?

i get maintenance mode by uploading the file of repair_settings.php from my mobile through cpanel

I'm confused now. lol

[engrz]

its simple,,, i mean i dont created any ftp account but i can login from my cpanel 

[Colin]

Ok well then either execute the procedure I listed above via the cPanel file manager or create an FTP account and use an FTP client to do so.

[Sir Osis of Liver]

What we're trying to get you to do is replace Settings.php with Settings_bak.php.  If your database settings are trashed, and you don't know the correct db info ($db_server, $db_name, $db_user, $db_passwd), so you can't fix them using repair_settings.php, the settings in Settings_bak.php may be correct, and may fix the problem. 

If you can't rename the files as Colin suggested, can you view the contents of Settings_bak.php, and copy the db info into repair_settings.php?  That will change the info in Settings.php.

[engrz]

i have rename and checked the settings carefully, everything is fine from my side. i think the issue is with my hosting company.
what you say?

[engrz]

Hello experts


please help me

[Kindred]

it could be a hosts issue - so check with them.

Also - do not bump. People probably went to sleep.

finally - there are some things which you NEED an actual PC to maintain a forum. I would suggest that you log in with a real PC instead of continually using mobile.

[engrz]

My hosting company is not accepting the issue. Now im so upset and sad abou this error. I dont know what to do now. If anyone can help i will remain thankfull.

[Kindred]

get a new host

[MrPhil]

Every hosting account I've ever seen permits FTP access to upload and download files to your site. If yours doesn't for some reason, you've got a very strange host. You don't need to "set up" an FTP account -- it's built right into your hosting. You may still have to set a password.

I agree that you shouldn't try doing everything from a mobile. Get a cheap laptop or desktop. If you do your work from a free Wi-Fi access point in a cafe, the laptop (with Wi-Fi) should be good.

You keep saying your settings (in Settings.php) are OK, but they probably aren't. Please post your Settings.php here after you have *****'d out your database user name and password (and anything else you could reasonably consider sensitive). Don't **** out full server file paths -- just your account name.

If you fear you've been hacked, go in and look at every file that has been changed more lately than you can account for. Make sure you use only encrypted Wi-Fi access, scan your PC for viruses and spyware, change all passwords (host account, FTP, admin account on SMF). Clean out, or at least rename, any file that you can't account for as SMF-supplied or an attachment/avatar.

[Colin]

Who is your host? What exactly did they say?

[engrz]

Every hosting account I've ever seen permits FTP access to upload and download files to your site. If yours doesn't for some reason, you've got a very strange host. You don't need to "set up" an FTP account -- it's built right into your hosting. You may still have to set a password.

i have FTP access, i checked last night, now tell me what to do further?

I agree that you shouldn't try doing everything from a mobile. Get a cheap laptop or desktop. If you do your work from a free Wi-Fi access point in a cafe, the laptop (with Wi-Fi) should be good.

i have laptop HP core i7, with 96Mbps internet connection in my office but yesterday i was out to city and website was down so i started to work from mobile.

You keep saying your settings (in Settings.php) are OK, but they probably aren't. Please post your Settings.php here after you have *****'d out your database user name and password (and anything else you could reasonably consider sensitive). Don't **** out full server file paths -- just your account name.

If you fear you've been hacked, go in and look at every file that has been changed more lately than you can account for. Make sure you use only encrypted Wi-Fi access, scan your PC for viruses and spyware, change all passwords (host account, FTP, admin account on SMF). Clean out, or at least rename, any file that you can't account for as SMF-supplied or an attachment/avatar.

im sending you my settings file, can you please help me? plz give me your email id so i can send you settings.php file. I trust on you.

[Jade Elizabeth]

Just FYI, when you use repair settings it resets your theme . I can't believe no one told you this, that was cruel.

What's the error exactly?

[Colin]

Sending the settings file won't help as he doesn't have access to your hosting account to verify the validity of them. That is something you will need to do with your host.