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Author Topic: Paid membership not showing my account, no email response...  (Read 13288 times)

Offline cmb

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Paid membership not showing my account, no email response...
« on: April 03, 2013, 04:17:43 AM »
I paid for a charter membership subscription almost 3 weeks ago and it still shows "You haven't set up any subscriptions yet." in my account. I emailed the payments@ address associated with the Paypal account over 2 weeks ago and have gotten no response. Please advise
« Last Edit: April 07, 2013, 11:41:46 PM by CoreISP »

Offline cblaber

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Re: Paid membership not showing my account, no email response...
« Reply #1 on: April 03, 2013, 04:22:12 AM »
I'll let the admins here know. Hopefully they will reply shortly. :)
Colin Blaber
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Offline cmb

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Re: Paid membership not showing my account, no email response...
« Reply #2 on: April 03, 2013, 04:23:27 AM »
Thanks, appreciate it.

Offline cmb

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Re: Paid membership not showing my account, no email response...
« Reply #3 on: April 03, 2013, 04:27:12 AM »
Forgot to add my subscription number if that's helpful. S-4Y843900SY578411J

Offline 青山 素子

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Re: Paid membership not showing my account, no email response...
« Reply #4 on: April 05, 2013, 11:06:53 PM »
I can't say anything on details (I'm not on the team), but was the payment direct or via "e-check"? If the later, then it can take a few weeks before the payment clears because e-checks are a total pain.

You can usually find out via the transactions history.
Motoko-chan
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Note: Unless otherwise stated, my posts are not representative of any official position or opinion of Simple Machines.


Offline cmb

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Re: Paid membership not showing my account, no email response...
« Reply #5 on: April 06, 2013, 04:10:06 AM »
It was direct. It came from my account's Paypal balance, no delay for e-check or credit card or anything, the money was deducted from my account balance immediately. Still haven't heard from anyone...

Offline CoreISP

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Re: Paid membership not showing my account, no email response...
« Reply #6 on: April 06, 2013, 01:22:39 PM »
I went ahead and activated Charter for you, cmb.
Thank you for becoming a Charter! :)
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Offline cmb

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Re: Paid membership not showing my account, no email response...
« Reply #7 on: April 07, 2013, 11:38:29 PM »
Thank you! All set now.

Offline CoreISP

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Re: Paid membership not showing my account, no email response...
« Reply #8 on: April 07, 2013, 11:41:36 PM »
You're welcome :) Enjoy!
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((U + C + I)x(10 − S)) / 20xAx1 / (1 − sin(F / 10))
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Please do not PM for support - anything else is usually OK.

Offline Colin

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Re: Paid membership not showing my account, no email response...
« Reply #9 on: April 08, 2013, 02:22:11 AM »
Thank you! All set now.

Huge thank you for your contribution towards the project. It is members like you that keep SMF going. Welcome!
"If everybody is thinking alike, then somebody is not thinking." - Gen. George S. Patton Jr.

Colin