Forum crashed

[Cygnus]

Our forum crashed today and the hosting company says all is well on their end. We get an error when trying to load the forum. Here is the error:
Table './issy3/smf_messages' is marked as crashed and last (automatic?) repair failed

Any ideas?

[Mr. Pedram]

Our forum crashed today and the hosting company says all is well on their end. We get an error when trying to load the forum. Here is the error:
Table './issy3/smf_messages' is marked as crashed and last (automatic?) repair failed

Any ideas?

1. Any mod installed before this problem?
2. if you have access؛ check you'r error log.

[mashby]

Welcome to SMF!

Which version of SMF are you on?

Do you have access to cPanel/phpMyAdmin?

[DiverTexas]

We don't know which version we are running at the moment, we have no access.
We are not aware of any mods being installed recently.
We can reach our login page and get the message Cygnus posted above.

[mashby]

OK, cool. We'll merge the topics when we can sort out the version.

Back to this though:

Do you have access to cPanel/phpMyAdmin?

Does your host provide such a thing (I have to hope they do).

[DiverTexas]

Our host is GoDaddy, and sadly I'm not sure if they do or not.
We have had others handling any tech issues in the past.

[mashby]

OK, can you ask GoDaddy to go repair that table in your database? Maybe ask them to provide such a common hosting thing as cPanel/phpMyAdmin too?

[DiverTexas]

Just sent a service request to GoDaddy per your post.
It says to expect a reply in 9 hours.
I will update again when they reply.
Thanks for your help so far.

[Chalky]

If your Godaddy setup is anything like mine, after you login to your Godaddy account you should have a link somewhere to Databases > SQL.  From there you can access your phpmyadmin.  It isn't cPanel like anybody else knows it, it's a weird custom setup.

[Sir Osis of Liver]

Login -> My Account -> Web Hosting -> Launch -> Databases -> MySQL

Separate login for phpmyadmin - iirc, it's your db name and password, which is in Settings.php.

[Jeremy M.]

Our host is GoDaddy, and sadly I'm not sure if they do or not.
We have had others handling any tech issues in the past.

I really, really suggest you find another hosting site. GoDaddy.com has had some extremely bad reviews. I for one would never use them. If you PM me, i could suggest you an excellent host.

[DiverTexas]

Well darn, just spent 30 minutes on the phone with GoDaddy only to be told the issue is with SMF and not the hosting.
Any ideas where to look next?
Thanks for the help so far.

[mashby]

Login -> My Account -> Web Hosting -> Launch -> Databases -> MySQL

Separate login for phpmyadmin - iirc, it's your db name and password, which is in Settings.php.

Can you try that?

[DiverTexas]

Yes Sir, I did try that.
Apparently the user name or PW are something different.

[mashby]

Yep, that indeed would be the case. Krash points out that the username/password is stored in Settings.php. If you have FTP/File Manager access, you should be able to download that file and examine it for those details to get you in phpMyAdmin to repair the table.

[DiverTexas]

I am currently in the setting section of my account.
Apparently I'm missing something.

[mashby]

Without providing any kind of sensitive information, can you provide a screen shot of what you're seeing? If the screen shot includes any kind of login/password information, blur it out if you can.

Settings.php is a file that lives in the main folder where your forum is and is essentially the brains of your site.

[DiverTexas]

I'm hoping this works.
I really appreciate you trying to help us get back on line.

[mashby]

What is on the Products tab/page? The Settings page there is for your entire account with GoDaddy (and thanks for blacking out the personal stuff).

[DiverTexas]

This is what I see on the products page.