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Author Topic: Do you get the "white screen of death" when accessing Admin or Package Installs?  (Read 207965 times)

Offline NekoJonez

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I'm successfully installed the SMF forum, to the atw's hosting (atw.com) (2.0.7) I was click to "clear the install.php file". I was refreshed the page, and i got WSOD.
So what I need to do? I need to download older version?

(my english level is under 0. i'm hungarian. sorry)

Might be wise, yes.

Rather than installing it, though, you might be able to just get all of the files from this:

http://download.simplemachines.org/index.php?thanks;filename=smf_2-0-6_install.zip

and dearchiving it. Then, if you upload all of the files, EXCEPT install.php and Settings.php, overwriting what's there, now, that might be enough. :)

Hold your cats... (sorry for the lamest pun in YEARS there) K,

I think you might be understanding the question wrong here or I might say an extreme derp...
Since he just installed SMF, why revert back to another version? Couldn't the forum be fixed by deleting the install.php file manually?
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kat

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That bit, yes. But, I was referring to the WSOD problem. 2.0.7 is known to have problems with some configurations, with regard to memory. :)

Offline hygron

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Thanks for explaining this so well.  I think I am having these issues for the past week after a Mysql  Linux upgrade @GoDaddy.

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Offline NekoJonez

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That bit, yes. But, I was referring to the WSOD problem. 2.0.7 is known to have problems with some configurations, with regard to memory. :)

Ahn, as a shot inthe dark, I guess they might be fixed in 2.0.8 or 2.1 I assume?
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kat

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I believe it's being looked at, yes. It'd be kinda weird for it not to be, methinks. :)

Offline Zinx

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my host gives me free 1500mb of space and 100gb of data transfer, i use 000webhost as my host,

and i still get a white screen

Offline margarett

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This issue isn't related to the amount of disk space or bandwidth... It's about the memory PHP can use.
Try the tips in the second post of this topic. They are known to help some people.
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Offline taysan

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I'm going to explore the suggestions, but wanted to report a similar problem with 2.07

I get the white screen when trying to access the main Admin page.  Same problem with going to the Features and Options sub-menu directly.  But going to Package Manager, Permissions, Error Log all work.

My site is a little messed up at the moment.  I've got packages installed and working that don't show as being installed, and the installation check suggests there are errors, likely because the code they are searching and replacing no longer exists, as its already updated.

Some careful backup, install, check, backup, install the next and so on confirmed installing some of the packages again worked regardless of the errors and the site kept working.

Anyhow - now I get the WSOD still on the Admin main page, and on User Profiles.

I believe it has nothing to do with memory.  I'm on a Linode VPS with 2GB memory.  I'm running at <1.0 load averages and using 1.8GB of the available memory.  With 300-400 concurrent users, 600,000+ posts and 1M+ unique monthly visitors the site runs great.

Nobody else gets the WSOD (because they can't access Admin) but now they see it on the Profile.

Mostly wanted to contribute to the discussion - this is not exclusively a memory issue, or at least not clearly evident.  I'd expect it to be much less consistent and impact users, not just the site admin.

I'm looking for a path to re-install 2.0.7 over top my existing database and then install the packages that are already configured in the DB (SimplePortal, Simple AV Embedder, Stop Spammer...)

Hoping that solves the problem.  I copied fresh 2.0.7 files into a new directory, updated the owner and permissions in Putty, updated the Settings to point to the new directory and when using that set of files, I can access the Admin page perfectly.  But action=profile still goes to WSOD, which is really frustrating.

I'm rambling - will see about the PHP memory settings - maybe it's bogging down for me for some dumb reason on this Profile page.


Offline Kindred

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it does have to do with memory.  I guarantee that if you look at your server error log, it will tell you that
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Offline margarett

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And since you run a VPS, edit php.ini and increase memory_limit.
this will take away your memory issues ;)

There's a difference in the machine memory and the amount of memory php can use ;)
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Offline taysan

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OK so I found the php.ini file in my etc/php5/apache2 directory, and found on line 456 this entry:

; Maximum amount of memory a script may consume (128MB)
; http://php.net/memory-limit
memory_limit = 64M

Looks like the only spot where I can set the limit, so I'm bumping it to 128 and we'll see what happens.

Offline taysan

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No change after a full server reboot.  Then tried 256 and restarted Apache and still no improvement.

Offline margarett

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Just so that we know, can you try increase it more? I'd say don't go over 1024M (and it should be *impossible* for SMF to consume that amount of memory, methinks)
Also, can you downgrade to 2.0.6 to check? If you upgraded with the patch, you can just uninstall it easily.
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Over 90% of all computer problems can be traced back to the interface between the keyboard and the chair

Offline Shambles

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I had to edit my Sources/Admin.php in a couple of places, to raise the value specified in the ini_set directive.

Offline margarett

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Ah, that, I forgot... He might be increasing memory_limit but SMF keeps pushing it down :(

We should really work this out...

edit: @taysan, can you follow Shambles's tip?
@Shambles, what about removing those completely? Does it work? (I can't test as I can't really reproduce that...)
« Last Edit: April 02, 2014, 10:04:39 AM by margarett »
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Over 90% of all computer problems can be traced back to the interface between the keyboard and the chair

Offline taysan

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Well I went whole-hog and just re-uploaded all the source files.

I created a new directory, uploaded the full 207 upgrade to there.  Deleted the upgrade files, chmod/chown to the right settings, copied my theme directory over, renamed my old forum folder and set the new forum folder to the old one's name and things are back to normal.

Admin page works, Profile page works.  Now, my PHP.ini is still set to 256MB so I'll keep an eye on things but will likely just leave it as is.  Clearly all my SMF files are set to their original spec as they're all unmolested originals.

There is a mod ironically showing up in the Latest Packages called Allocate more RAM 1.0 that speaks specifically to this problem.

My sneaking suspicion is that the old Google Member Map mod was causing some of my problems.  I had it installed, and it stopped working a while ago.  The uninstall tests always failed.  So it's been eradicated through this process at least from a code perspective.  Would be nice to have a working map for members to post their locations.  I was up to around 3,000 pins on it when it stopped working.

Offline Kardamilas

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Yesterday I had the same issue (wsod)in package manager...
I edited admin.php and class-package.php to 128m but the problem persist,
then I put 256m memory limit on both files...nothing again.

I installed a new small package server from tytyweb.net and works like a charm
it has 6-7 mods although...

The problem is on sm third party mod site...

The problem came after updating to 2.0.7...
I uninstalled the update returning to 2.0.6 but nothing was fixed...

Offline sidali

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can anybody help me pls idont know what to do pls help me with join me to controle my computer  :( :( :(

skype: sidalibelaid
steam: sidali45

pls help me i dont know what to do i have read that probleme how to fix but .....
 :( :(

Offline Kindred

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talk to your host.
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline Forum Guy

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Just trying to update to 207 via packet manager and a white screen, when clicking the update link, tells me -not acceptable-

should I contact the webhost?