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How do I help a member retrieve their lost password?

Started by Ichinen, February 25, 2014, 12:02:03 PM

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Ichinen

My forum is hxxp:www.entheo-worldeyes.org/ewe/index.php [nonactive] and we are running SMF version 2.0.7

I've searched throughout our own "administrator" ("Cultivate") section, as well as searched the help files here, and (so far) have not found the answer.

The problem is that one of our long-time members has lost his password, and I cannot find a way to help him retrieve it.
Help, please? Your assistance is greatly appreciated.

Sincerely,
Ichinen

Illori

go in their profile and change the password to a new one. there is no way to retrieve the existing password

valerianWE

I'm an administrator on the same forum as Ichinen. I had a query a couple of days back and I, too, received fantastic support. Thanks Illori!

Kindred

There should also be a lost password link at the login screen that will send an email to the user's account email with recovery options,
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

"Loki is not evil, although he is certainly not a force for good. Loki is... complicated."

Ichinen

Thanks to both Illori and Kindred for your replies. They are very helpful

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