Advertisement:

Author Topic: Alerts, Notifications are not working  (Read 6928 times)

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Alerts, Notifications are not working
« on: June 02, 2015, 03:59:20 AM »
Alerts, Notification System is not working properly. Users are not receiving email and alerts when when some one send them messages, mentions their name or any thing happened to their topics. Even Administrator is not receiving email/alerts of new member sign up and all.
I have check all the notification setting in admin area and all good.
is it something only happening with my site.?

Please provide a solution if anyone knows about the issue.

Thanks,
Amar

Offline Dragooon

  • SMF Friend
  • SMF Hero
  • *
  • Posts: 6,738
  • Gender: Male
  • I'm batman
    • ShitizGarg on Facebook
    • Dragooon on GitHub
    • dragooon on LinkedIn
    • SMF-Media
Re: Alerts, Notifications are not working
« Reply #1 on: June 02, 2015, 04:31:48 AM »
Are they enabled in profile? Do they receive alerts within the forum?

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #2 on: June 02, 2015, 04:43:45 AM »
Yes, they are enabled in the profile.Attached is the screenshot of the notification settings.

Offline Illori

  • Project Manager
  • SMF Legend
  • *
  • Posts: 51,460
Re: Alerts, Notifications are not working
« Reply #3 on: June 02, 2015, 05:20:51 AM »
are you sure that email is working on this server? i get emails for alerts etc for 2.1 on my test install just fine.

Offline Dragooon

  • SMF Friend
  • SMF Hero
  • *
  • Posts: 6,738
  • Gender: Male
  • I'm batman
    • ShitizGarg on Facebook
    • Dragooon on GitHub
    • dragooon on LinkedIn
    • SMF-Media
Re: Alerts, Notifications are not working
« Reply #4 on: June 02, 2015, 05:24:31 AM »
Do you receive alerts within the notification centre on the forum?

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #5 on: June 02, 2015, 05:31:20 AM »
are you sure that email is working on this server? i get emails for alerts etc for 2.1 on my test install just fine.

Yes Email is working fine on my server.

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #6 on: June 02, 2015, 05:37:57 AM »
Alerts works some time and do not work other time. I received last alert on May 13, I'v had this happen many times.

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #7 on: June 02, 2015, 05:40:23 AM »
I am using SMF 2.1 Beta 1 that was released in November in 2014.

Offline Illori

  • Project Manager
  • SMF Legend
  • *
  • Posts: 51,460
Re: Alerts, Notifications are not working
« Reply #8 on: June 02, 2015, 05:44:15 AM »
I am using SMF 2.1 Beta 1 that was released in November in 2014.

you should upgrade to the version on github for many bug fixes.

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #9 on: June 02, 2015, 05:51:01 AM »
I am using SMF 2.1 Beta 1 that was released in November in 2014.

you should upgrade to the version on github for many bug fixes.

I have installed many of the mods and have done a lot of customization.
Is there any way to update so I can keep the customization safe.

Offline Dragooon

  • SMF Friend
  • SMF Hero
  • *
  • Posts: 6,738
  • Gender: Male
  • I'm batman
    • ShitizGarg on Facebook
    • Dragooon on GitHub
    • dragooon on LinkedIn
    • SMF-Media
Re: Alerts, Notifications are not working
« Reply #10 on: June 02, 2015, 05:54:42 AM »
You shouldn't have done that, if you kept a track of your changes you can upgrade and re-apply them.

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #11 on: June 02, 2015, 06:14:35 AM »
My site is live with thousands of users and topis. To update and reapply the customization is not easy :( .
Can you suggesting me something to look in to in order to fix the notification issue.


Offline Antes

  • Evil Black Cat
  • SMF Friend
  • SMF Hero
  • *
  • Posts: 8,952
  • Gender: Male
  • Black cat rulz!
    • Antes on GitHub
    • merta on LinkedIn
    • @XinYenFon on Twitter
    • WoWSnips
Re: Alerts, Notifications are not working
« Reply #12 on: June 02, 2015, 06:15:49 AM »
My site is live with thousands of users and topis. To update and reapply the customization is not easy :( .
Can you suggesting me something to look in to in order to fix the notification issue.



Debug the code, find the issue creating the conflict or problem and fix it.
You can support me directly via Patreon

In Catnip We Trust.
The solution is Catnip!
Vote for Catnip!

Current Project(s): [ WoWSnips ]
Past Project(s): [ ezPortal ] # [ Lunarfall ] # [ RDD (HTML5) ]

Offline Kindred

  • The Mean One
  • Support Specialist
  • SMF Legend
  • *
  • Posts: 58,573
  • Gender: Male
    • Kindred-999 on GitHub
Re: Alerts, Notifications are not working
« Reply #13 on: June 02, 2015, 06:38:22 AM »
Why would you have used the beta version on a live site with thousands of users?

We have big warnings all over the place that tell you not to use the beta1 version on a live site?

The version thatbyou are running has hundreds of known issues...  And we do not support the beta with patches.   When beta 2 comes out, the only way to upgrade will be to replace all files.

So, basically, you have put yourself in a no win situation...
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline gautamg

  • Newbie
  • *
  • Posts: 8
Re: Alerts, Notifications are not working
« Reply #14 on: June 02, 2015, 07:30:06 AM »
My site is live with thousands of users and topis. To update and reapply the customization is not easy :( .
Can you suggesting me something to look in to in order to fix the notification issue.



Debug the code, find the issue creating the conflict or problem and fix it.

Yes, this is the only things I can do now.

Offline Kindred

  • The Mean One
  • Support Specialist
  • SMF Legend
  • *
  • Posts: 58,573
  • Gender: Male
    • Kindred-999 on GitHub
Re: Alerts, Notifications are not working
« Reply #15 on: June 02, 2015, 07:41:25 AM »
the thing is....   there are literally hundreds of fixes to the code from the version that you are currently using -- so, even fixing this ONE issue will still leave you with BUCKETS of things which are broken

Your best bet would actually be to forget about your mods and do the real upgrade.

and next time, document your personal customizations ...   oh yeah... and don't use a beta version on a live site.
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline 1Chope

  • Jr. Member
  • **
  • Posts: 155
  • Gender: Male
    • GoBiafra Forums
Re: Alerts, Notifications are not working
« Reply #16 on: June 02, 2015, 03:31:49 PM »
What op said is true and it is still on 2.1 beta 2. I installed the latest version today in a directory just to test it. The only notification that is working is likes notification, other notification which includes QUOTE, MENTIONED, etc are not working. Feel free to check it out in the live server  http://celebrityng.com/smf

Offline lc62003

  • Jr. Member
  • **
  • Posts: 207
Re: Alerts, Notifications are not working
« Reply #17 on: June 02, 2015, 03:33:44 PM »
Notifications and alerts are not working on a live server even with the latest from Git.   :P

Offline Dragooon

  • SMF Friend
  • SMF Hero
  • *
  • Posts: 6,738
  • Gender: Male
  • I'm batman
    • ShitizGarg on Facebook
    • Dragooon on GitHub
    • dragooon on LinkedIn
    • SMF-Media
Re: Alerts, Notifications are not working
« Reply #18 on: June 02, 2015, 03:43:46 PM »
Do you have post approval enabled? And were the posts requiring approval?

Offline lc62003

  • Jr. Member
  • **
  • Posts: 207
Re: Alerts, Notifications are not working
« Reply #19 on: June 02, 2015, 04:21:22 PM »
Not on my site.