Forced Login when Installing Mods

Sigyn · July 13, 2015, 03:03:35 AM

Even though I am logged into the forum, when I click "Install Mod" it gives me this error:

QuoteOnly registered members are allowed to access this section.
Please login below or register an account with Dragon's Rise Weyr.

I am the admin and logged in 100% of the time. Using Firefox. Is there a reason it is doing this, and a solution?

http://www.dragonsriseau.com/index.php
Running SMF 2.0.10

sommarpojken · July 13, 2015, 05:10:32 AM

I have the same problem.... Did you fix it?
Can someone help us?

Sigyn · July 13, 2015, 06:44:40 AM

No, I haven't fixed it.

Steve · July 13, 2015, 08:47:28 AM

Quote from: sommarpojken on July 13, 2015, 05:10:32 AM
I have the same problem.... Did you fix it?
Can someone help us?

Please do not bump a topic in the first 24 hours. Especially as you have your own thread about it.

One of our volunteer tech support wizards will help as soon as they can.

Illori · July 13, 2015, 08:58:36 AM

wizards? we are not wizards

maybe a mod security issue? http://wiki.simplemachines.org/smf/Mod_security_-_Having_problems_with_mod_security cant hurt to ask your host to disable it if they are running it.

Steve · July 13, 2015, 09:02:56 AM

Quote from: Illori on July 13, 2015, 08:58:36 AM
wizards? we are not wizards

Don't tell them that!

sommarpojken · July 13, 2015, 09:43:12 AM

It didn't work for me....

Sigyn · July 13, 2015, 10:27:21 PM

This did not work for me either.

And Sommer, this is my post for assistance, maybe you should use yours so you can get help specific to you.

Illori · July 14, 2015, 05:28:31 AM

did you ask your host if mod_security is enabled? most of the time they dont let users disable it.

sommarpojken · July 14, 2015, 11:20:01 AM

i fixed it! I did just change the Dns ip! maybe works for you too?

Sigyn · September 23, 2015, 12:19:19 AM

I have not fixed this yet and still need assistance. I cannot install the 2.0.11 Update because of this issue.

sommarpojken · September 23, 2015, 01:41:07 AM

Did you change your DNS ip? Mail your web host and ask what you should switch to.

You change it where you have your Web control.

Sigyn · September 23, 2015, 02:04:10 AM

I don't even know how to do that.

sommarpojken · September 23, 2015, 02:11:33 AM

Ask you webhost if they can help you and tell them what the problem is!

Sigyn · September 23, 2015, 06:43:34 AM

John E:
Loops, hmm. I would assume based on what I'm hearing is either the files that handles installs (sounds like this) is messed up or not synced with your login. Or that your login doesn't have permission to install packages.
_____

That was what my host said. There was no issue with the DNS IPs but he flushed the data anyway and I'm still having the issue. I could use the help of a tech moderator, please.

margarett · September 23, 2015, 07:36:43 AM

Something is messing with your session and I've seen that before, let me search

Meahwhile, can you get us a phpinfo?
What is a phpinfo() file?

Kindred · September 23, 2015, 07:37:39 AM

actually, both of the host's suggestions are incorrect.

What mods do you have installed?
Can you PM me an admin login?

Sigyn · September 23, 2015, 09:53:28 AM

Quote from: Kindred on September 23, 2015, 07:37:39 AM
actually, both of the host's suggestions are incorrect.

What mods do you have installed?
Can you PM me an admin login?

Yes, I'll send you my own so you see what I'm getting personally.

Sigyn · September 23, 2015, 10:00:01 AM

Quote from: margarett on September 23, 2015, 07:36:43 AM
Something is messing with your session and I've seen that before, let me search

Meahwhile, can you get us a phpinfo?
What is a phpinfo() file?

I created and uploaded the file (I think...) but I'm not sure what it means by calling it up once I have it there. Can you please enlighten me?

margarett · September 23, 2015, 10:03:40 AM

Please give us the link to it. We need to look at it, don't worry there is no sensitive information in it

Sigyn · September 23, 2015, 10:05:17 AM

Quote from: margarett on September 23, 2015, 10:03:40 AM
Please give us the link to it. We need to look at it, don't worry there is no sensitive information in it

Im unfamiliar with dealing with these things... how do I go about linking you to it? ^^; Im sorry, I really am trying to help out here..

margarett · September 23, 2015, 10:09:04 AM

That page I linked you to describes how to create a phpinfo file. You should then upload the file (via FTP or your host's file manager) to somewhere in your webspace.
So if you called the file phpinfo.php and you put it in your forum root (where SSI.php is), the link to it would be
http://www.dragonsriseau.com/phpinfo.php

But I'm now sure that it's something related to your host and mod_security. I see that you are using hostgator and we have a bunch of issues with them and Package Manager.
Ask them (no, demand them) to disable mod_security.

Sigyn · September 23, 2015, 10:10:55 AM

Quote from: margarett on September 23, 2015, 10:09:04 AM
That page I linked you to describes how to create a phpinfo file. You should then upload the file (via FTP or your host's file manager) to somewhere in your webspace.
So if you called the file phpinfo.php and you put it in your forum root (where SSI.php is), the link to it would be
http://www.dragonsriseau.com/phpinfo.php

But I'm now sure that it's something related to your host and mod_security. I see that you are using hostgator and we have a bunch of issues with them and Package Manager.
Ask them (no, demand them) to disable mod_security.

I will go do that right now and get back to you! Thank you very much. ^^

Sigyn · September 23, 2015, 10:59:17 AM

They are basically forcing me to upgrade my hosting so that mod_security can be turned off. *sighs*

Kindred · September 23, 2015, 12:08:41 PM

yup.... also, they are preventing you from connecting and downloading directly from SMF...

Wow... hostgator just gets more and more poor in their attitude/service.

I logged in to confirm the same and I am indeed, as margarett, pretty certain this is a mod_security issue.

Sigyn · September 23, 2015, 12:57:18 PM

Quote from: Kindred on September 23, 2015, 12:08:41 PM
yup.... also, they are preventing you from connecting and downloading directly from SMF...

Wow... hostgator just gets more and more poor in their attitude/service.

I logged in to confirm the same and I am indeed, as margarett, pretty certain this is a mod_security issue.

Well, thankfully my members chipped in and we are currently moving to a VPS and one of the techs whitelisted the mod_security rule for me (not sure what that means) so hopefully it will work once the transfer of data works. In 3 freaking days. ><;

margarett · September 23, 2015, 01:02:08 PM

Noooooooooooooooooooooooooooooooo

Don't do that... Don't!!!

You don't NEED a VPS!!! Please go back and change to a decent host instead.

Quote2,281 Posts in 529 Topics by 118 Members

You don't need a VPS for this kind of traffic. Change hosts, keep a shared hosting plan, but choose a non-oversold host!

Sigyn · September 23, 2015, 01:04:15 PM

Quote from: margarett on September 23, 2015, 01:02:08 PM
Noooooooooooooooooooooooooooooooo
Don't do that... Don't!!!

You don't NEED a VPS!!! Please go back and change to a decent host instead.
Quote2,281 Posts in 529 Topics by 118 Members
You don't need a VPS for this kind of traffic. Change hosts, keep a shared hosting plan, but choose a non-oversold host!

It's already done, hun D:
I can't undo it. ; ;

margarett · September 23, 2015, 01:12:01 PM

How come you can't? You always have a "trial" period where you can abort the contract.

That attitude by them it's disgusting. They have absolutely no shame in charging you a LOT of money for a service you don't need. May I ask how much you'll pay yearly for that VPS?

Sigyn · September 23, 2015, 01:13:58 PM

Quote from: margarett on September 23, 2015, 01:12:01 PM
How come you can't? You always have a "trial" period where you can abort the contract.

That attitude by them it's disgusting. They have absolutely no shame in charging you a LOT of money for a service you don't need. May I ask how much you'll pay yearly for that VPS?

$191.52 for a year, $95.12 for 6mo.
I think I can actually revert... do you have a host you would suggest? I... can't do this with them anymore. They treated me like cow dung and I am not going to give my money to them.

margarett · September 23, 2015, 01:19:48 PM

We don't "endorse" any host over another. Check this board for known reputable hosts
http://www.simplemachines.org/community/index.php?board=155.0

It's not just the price (but it is too)... A VPS is a server on your hands. Which means software updates, security policies, weird configurations... And then, because you will not know how to manage all of that, you'll be paying them a *LOT* of money for the management service.
For the size of you forum a shared host is more than enough and you have good, skilled people taking care of these dark server tasks by you. And you save a lot of money. Win-win

It really makes me angry how they have no shame in taking advantage of people. Dang!

Sigyn · September 30, 2015, 07:12:18 PM

Been sitting on hold for an hour while I wait for them to figure out how to give me a refund and reverse the VPS service. We have decided to host with https://www.tsohost.com/ who has specific forum hosting support for SMF. Which I'm hoping means no issues with mod_security.

margarett · September 30, 2015, 07:34:52 PM

You should ask them before you move

But I don't see "unlimited" stuff which is always a good thing

Sigyn · September 30, 2015, 07:38:32 PM

Quote from: margarett on September 30, 2015, 07:34:52 PM
You should ask them before you move But I don't see "unlimited" stuff which is always a good thing

"Unlimited stuff"? I will be calling them as soon as this gets figured out though xD

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Forced Login when Installing Mods