Not all Newsletters contain the body text

Started by Tonyvic, January 09, 2016, 05:48:37 AM

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Tonyvic

I sent out a newsletter to one member group which has 242 members, only 32 of them contained the message with the others only having the 'Subject' line.
They were sent as PM's but for those that have elected to receive an email notification that is also empty. (Apart from the 32 that worked).

I am running SMF 2.0.11
This is the first newsletter I have sent since moving to a new shared server, so could it be a setting there or actually in my forum?

Tonyvic

Just been digging around, the 32 that were complete were in fact the first ones sent with a timestamp of 22.21.27.
The next batch have a timestamp of 22.21.30 through to the final one at 22.22.00, none of which contained the body text but just the subject.

Maybe that will give someone a clue. Any help would be appreciated.

Tonyvic


nend

Hi,

Since this function is handled by JavaScript form re-submission, the problem may be caused by conflicting JavaScript code installed on your website or even by your very own web browser.

I ask that you provide any environmental details below, like what browser your using and any plugins installed such as ad blocking software.

Can you also provide any details of any scripts you may have installed, we are particularly looking for anything JavaScript related.
Examples of these can be
* AJAX, scripts that do things without a page reload.
* Advertising network ad codes.
* DOM modifying scripts that add things to the page.

Any script that does anything to the post window, is especially interesting as this is the same input name used in the JavaScript portion of the Newsletters script.

Also please provide a link to your site, this would help greatly with the troubleshooting process.

Thanks,

Tonyvic

Thanks for picking this up @nend,
Before I scratch my head to work out how to find the info you need, I was wondering if I should try your edit to ManageNews.php in This topic It appears to be the same issue & my forum is not UTF-8.

Failing that I will try and get the info needed, but don't wish to make the url public due to it's content. (It's not illegal or pornographic though). I am happy to send it via PM and include login details if required as the forum isn't open to guests.

Tony

nend

Quote from: Tonyvic on June 12, 2016, 05:48:31 PM
Thanks for picking this up @nend,
Before I scratch my head to work out how to find the info you need, I was wondering if I should try your edit to ManageNews.php in This topic It appears to be the same issue & my forum is not UTF-8.

Failing that I will try and get the info needed, but don't wish to make the url public due to it's content. (It's not illegal or pornographic though). I am happy to send it via PM and include login details if required as the forum isn't open to guests.

Tony

Yes, the code in that topic seems to have resolved the issue. I suggest go ahead and give that a try first. ;)

Tonyvic

Thanks @nend,
Will try it first, it will be a week or so before I do but will update this thread either way.

Tony

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