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Author Topic: "White screen of death" - Randomly  (Read 9083 times)

Offline camman502

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"White screen of death" - Randomly
« on: April 19, 2017, 05:15:59 PM »
Hi there! My forums randomly got the white screen of death, I restored all the files to a week ago and it still is not working, i was wondering if anyone could help me fix the issues i'm currently running in to. I posted the latest error log i currently have down below and i was wondering if anyone see's what the issue is, thanks! :)

Quote
MAIN error_log:
[Wed Apr 19 15:11:36 2017] [error] [client 185.53.44.159] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:36 2017] [error] [client 185.53.44.159] Premature end of script headers: 500.php
[Wed Apr 19 15:11:37 2017] [error] [client 185.53.44.148] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:37 2017] [error] [client 185.53.44.148] Premature end of script headers: index.php
[Wed Apr 19 15:11:37 2017] [error] [client 185.53.44.148] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:37 2017] [error] [client 185.53.44.148] Premature end of script headers: 500.php
[Wed Apr 19 15:11:37 2017] [error] [client 41.249.38.252] ModSecurity: Warning. Pattern match "POST" at REQUEST_METHOD. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "101"] [id "900406"] [msg "wp-login POST logging"] [data "200"] [hostname "www.beautifullyyouphotography.com [nofollow]"] [uri "/wp-login.php"] [unique_id "WPfSiUKT8MAAASDPxgYAAAAJ"]
[Wed Apr 19 15:11:38 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:38 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74048), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:11:38 2017] [error] [client 90.148.101.105] ModSecurity: Warning. Pattern match "POST" at REQUEST_METHOD. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "101"] [id "900406"] [msg "wp-login POST logging"] [data "200"] [hostname "www.kitesurfgrenadines.com [nofollow]"] [uri "/wp-login.php"] [unique_id "WPfSiUKT8MAAASDPxggAAAAL"]
[Wed Apr 19 15:11:38 2017] [error] [client 185.53.44.152] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:38 2017] [error] [client 185.53.44.152] Premature end of script headers: index.php
[Wed Apr 19 15:11:38 2017] [error] [client 185.53.44.152] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:38 2017] [error] [client 185.53.44.152] Premature end of script headers: 500.php
[Wed Apr 19 15:11:39 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:39 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74076), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:11:39 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:39 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74077), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:11:39 2017] [error] [client 180.76.15.13] File does not exist: /home8/texasho2/public_html/gallery
[Wed Apr 19 15:11:39 2017] [error] [client 180.76.15.13] File does not exist: /home8/texasho2/public_html/404.shtml
[Wed Apr 19 15:11:40 2017] [error] [client 185.53.44.175] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:40 2017] [error] [client 185.53.44.175] Premature end of script headers: index.php
[Wed Apr 19 15:11:40 2017] [error] [client 185.53.44.175] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:40 2017] [error] [client 185.53.44.175] Premature end of script headers: 500.php
[Wed Apr 19 15:11:41 2017] [error] [client 41.249.38.252] ModSecurity: Warning. Pattern match "POST" at REQUEST_METHOD. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "101"] [id "900406"] [msg "wp-login POST logging"] [data "200"] [hostname "www.beautifullyyouphotography.com [nofollow]"] [uri "/wp-login.php"] [unique_id "WPfSjUKT8MAAASDPxjAAAAAM"]
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.97] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.97] Premature end of script headers: index.php
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.97] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.97] Premature end of script headers: 500.php
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.94] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.94] Premature end of script headers: index.php
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.94] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:41 2017] [error] [client 185.53.44.94] Premature end of script headers: 500.php
[Wed Apr 19 15:11:43 2017] [error] [client 50.207.193.219] File does not exist: /usr/local/apache/htdocs/autodiscover
File is not a perl storable at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_retrieve.al) line 380, at /usr/local/apache/htdocs/404.cgi line 131
[Wed Apr 19 15:11:43 2017] [error] [client 50.207.193.219] Premature end of script headers: 404.cgi
[Wed Apr 19 15:11:43 2017] [error] [client 185.53.44.158] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:43 2017] [error] [client 185.53.44.158] Premature end of script headers: index.php
[Wed Apr 19 15:11:43 2017] [error] [client 185.53.44.158] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:43 2017] [error] [client 185.53.44.158] Premature end of script headers: 500.php
[Wed Apr 19 15:11:44 2017] [error] [client 50.207.193.219] File does not exist: /usr/local/apache/htdocs/autodiscover
File is not a perl storable at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_retrieve.al) line 380, at /usr/local/apache/htdocs/404.cgi line 131
[Wed Apr 19 15:11:44 2017] [error] [client 50.207.193.219] Premature end of script headers: 404.cgi
[Wed Apr 19 15:11:45 2017] [error] [client 185.53.44.187] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:45 2017] [error] [client 185.53.44.187] Premature end of script headers: index.php
[Wed Apr 19 15:11:45 2017] [error] [client 185.53.44.187] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:45 2017] [error] [client 185.53.44.187] Premature end of script headers: 500.php
[Wed Apr 19 15:11:45 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/forums/index.php
[Wed Apr 19 15:11:45 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/404.shtml
[Wed Apr 19 15:11:47 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/forums/index.php
[Wed Apr 19 15:11:47 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/404.shtml
[Wed Apr 19 15:11:48 2017] [error] [client 104.132.58.81] Zend Guard Loader requires Zend Engine API version 220100525.
[Wed Apr 19 15:11:48 2017] [error] [client 104.132.58.81] The Zend Engine API version 220131226 which is installed, is newer.
[Wed Apr 19 15:11:48 2017] [error] [client 104.132.58.81] Contact Zend Technologies at http://www.zend.com/ [nofollow] for a later version of Zend Guard Loader.
[Wed Apr 19 15:11:48 2017] [error] [client 104.132.58.81]
[Wed Apr 19 15:11:48 2017] [error] [client 176.31.255.11] ModSecurity: Access denied with code 406 (phase 1). RBL lookup of 11.255.31.176.rbldns.shared.unifiedlayer.com succeeded at REMOTE_ADDR. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "706"] [id "900407"] [msg "Wordpress and Joomla Brute RBL: rbldns.shared.unifiedlayer.com"] [hostname "www.eparhija-gornjokarlovacka.hr [nofollow]"] [uri "/administrator/index.php"] [unique_id "WPfSlEKT8MAAASHvzhYAAACB"]
[Wed Apr 19 15:11:49 2017] [error] [client 180.76.15.151] Zend Guard Loader requires Zend Engine API version 220100525.
[Wed Apr 19 15:11:49 2017] [error] [client 180.76.15.151] The Zend Engine API version 220131226 which is installed, is newer.
[Wed Apr 19 15:11:49 2017] [error] [client 180.76.15.151] Contact Zend Technologies at http://www.zend.com/ [nofollow] for a later version of Zend Guard Loader.
[Wed Apr 19 15:11:49 2017] [error] [client 180.76.15.151]
[Wed Apr 19 15:11:49 2017] [error] [client 185.53.44.201] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:49 2017] [error] [client 185.53.44.201] Premature end of script headers: index.php
[Wed Apr 19 15:11:49 2017] [error] [client 185.53.44.201] Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied
[Wed Apr 19 15:11:49 2017] [error] [client 185.53.44.201] Premature end of script headers: 500.php
[Wed Apr 19 15:11:53 2017] [error] [client 104.132.58.81] Zend Guard Loader requires Zend Engine API version 220100525., referer: http://www.thevisionclinic.ca/ [nofollow]
[Wed Apr 19 15:11:53 2017] [error] [client 104.132.58.81] The Zend Engine API version 220131226 which is installed, is newer., referer: http://www.thevisionclinic.ca/ [nofollow]
[Wed Apr 19 15:11:53 2017] [error] [client 104.132.58.81] Contact Zend Technologies at http://www.zend.com/ [nofollow] for a later version of Zend Guard Loader., referer: http://www.thevisionclinic.ca/ [nofollow]
[Wed Apr 19 15:11:53 2017] [error] [client 104.132.58.81] , referer: http://www.thevisionclinic.ca/ [nofollow]
[Wed Apr 19 15:11:54 2017] [error] [client 76.22.34.239] ModSecurity: Rule 7f5038ffb940 [id "340157"][file "/etc/httpd/modsecurity.d/10_asl_rules.conf"][line "407"] - Execution error - PCRE limits exceeded (-8): (null). [hostname "www.tmitacoma.org [nofollow]"] [uri "/wp-admin/admin-ajax.php"] [unique_id "WPfSmkKT8MAAASHvzlQAAACF"]
[Wed Apr 19 15:11:54 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:54 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74305), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:11:56 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:56 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74325), referer: http://www.tmitacoma.org/wp-admin/admin.php?page=theme-options [nofollow]
[Wed Apr 19 15:11:56 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:56 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74327), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:11:58 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:11:58 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74351), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:12:00 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/forums/index.php
[Wed Apr 19 15:12:00 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/404.shtml
[Wed Apr 19 15:12:01 2017] [error] [client 54.237.223.248] Zend Guard Loader requires Zend Engine API version 220100525., referer: http://blog.squarebaboon.com/?feed=rss2 [nofollow]
[Wed Apr 19 15:12:01 2017] [error] [client 54.237.223.248] The Zend Engine API version 220131226 which is installed, is newer., referer: http://blog.squarebaboon.com/?feed=rss2 [nofollow]
[Wed Apr 19 15:12:01 2017] [error] [client 54.237.223.248] Contact Zend Technologies at http://www.zend.com/ [nofollow] for a later version of Zend Guard Loader., referer: http://blog.squarebaboon.com/?feed=rss2 [nofollow]
[Wed Apr 19 15:12:01 2017] [error] [client 54.237.223.248] , referer: http://blog.squarebaboon.com/?feed=rss2 [nofollow]
[Wed Apr 19 15:12:01 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/forums/index.php
[Wed Apr 19 15:12:01 2017] [error] [client 100.43.91.14] File does not exist: /home8/texasho2/public_html/404.shtml
[Wed Apr 19 15:12:01 2017] [error] [client 76.22.34.239] [Wed Apr 19 15:12:01 2017] [warn-phpd] The ionCube PHP Loader is disabled because of startup problems. (pid 74544), referer: http://www.tmitacoma.org/wp-admin/post.php?post=3732&action=edit [nofollow]
[Wed Apr 19 15:12:02 2017] [error] [client 54.237.223.248] Zend Guard Loader requires Zend Engine API version 220100525., referer: http://blog.squarebaboon.com/?p=4212 [nofollow]
[Wed Apr 19 15:12:02 2017] [error] [client 54.237.223.248] The Zend Engine API version 220131226 which is installed, is newer., referer: http://blog.squarebaboon.com/?p=4212 [nofollow]
[Wed Apr 19 15:12:02 2017] [error] [client 54.237.223.248] Contact Zend Technologies at http://www.zend.com/ [nofollow] for a later version of Zend Guard Loader., referer: http://blog.squarebaboon.com/?p=4212 [nofollow]
[Wed Apr 19 15:12:02 2017] [error] [client 54.237.223.248] , referer: http://blog.squarebaboon.com/?p=4212 [nofollow]

Offline Kiriakos GR

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Re: "White screen of death" - Randomly
« Reply #1 on: April 19, 2017, 05:29:39 PM »
Remove all Modification files by uninstall or by deleting them (File directory).

Download SMF,  decompress ,  by FTP copy all default forum files in the forum folder at your server.

And it will work again by be a New Day for you.

Messages, Database, attachments, will be there as they was and before.

   

 

Offline Illori

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Re: "White screen of death" - Randomly
« Reply #2 on: April 19, 2017, 05:43:18 PM »
Remove all Modification files by uninstall or by deleting them (File directory).

Download SMF,  decompress ,  by FTP copy all default forum files in the forum folder at your server.

And it will work again by be a New Day for you.

Messages, Database, attachments, will be there as they was and before.

   

 

i would NOT recommend doing the above. i would first recommend you contact your host about those errors.

Offline OhOneWS6

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Re: "White screen of death" - Randomly
« Reply #3 on: April 24, 2017, 05:07:14 PM »
I am also an admin at that site.  Hostmonster says it is not their issue.  Cam and I are both newbies at this.  Is there any other suggested troubleshooting we can do to isolate this?

TIA,
Matt

Offline Illori

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Re: "White screen of death" - Randomly
« Reply #4 on: April 24, 2017, 05:26:49 PM »
then your host is an idiot and not worth paying for service, find a new host that is better then they are and not oversold.

Offline Kindred

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Re: "White screen of death" - Randomly
« Reply #5 on: April 24, 2017, 05:30:49 PM »
sorry, but those errors indicate a significant failure in the hosting service

Caused by SystemException in API_Linux.cpp:444: execve() for program "/ramdisk/bin/php5s" failed: Permission denied

Zend Guard Loader requires Zend Engine API version 220100525.
The Zend Engine API version 220131226 which is installed, is newer.
also.. a bad ZEND configuration..

ModSecurity: Access denied with code 406 (phase 1). RBL lookup of 11.255.31.176.rbldns.shared.unifiedlayer.com succeeded at REMOTE_ADDR. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "706"] [id "900407"] [msg "Wordpress and Joomla Brute RBL: rbldns.shared.unifiedlayer.com"] [hostname "www.eparhija-gornjokarlovacka.hr"] [uri "/administrator/index.php"] [unique_id "WPfSlEKT8MAAASHvzhYAAACB"]

ModSecurity: Warning. Pattern match "POST" at REQUEST_METHOD. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "101"] [id "900406"] [msg "wp-login POST logging"] [data "200"] [hostname "www.beautifullyyouphotography.com"] [uri "/wp-login.php"] [unique_id "WPfSjUKT8MAAASDPxjAAAAAM"]
and a bad mod_security configuration...
(although that is with wordpress, so I dunno for sure)

In other words, your host has pretty seriously misconfigured whatever server you are using


This is also concerning
File does not exist: /home8/texasho2/public_html/forums/index.php
because the forum would NEVER run if that file was not present
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline OhOneWS6

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Re: "White screen of death" - Randomly
« Reply #6 on: April 24, 2017, 05:51:32 PM »
Could this be a version issue?  Apparently hostmonster did some upgrade about the time our issue started.  We are on mySQL 5.6.32 and PHP 5.4.43

Offline OhOneWS6

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Re: "White screen of death" - Randomly
« Reply #7 on: April 24, 2017, 05:55:24 PM »
then your host is an idiot and not worth paying for service, find a new host that is better then they are and not oversold.


In other words, your host has pretty seriously misconfigured whatever server you are using


This is also concerning
File does not exist: /home8/texasho2/public_html/forums/index.php
because the forum would NEVER run if that file was not present

I get what you both are saying.  It would be nice if we could get it back up before changing hosts.  I checked and index.php is in that directory.

Offline OhOneWS6

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Re: "White screen of death" - Randomly
« Reply #8 on: April 25, 2017, 05:55:47 PM »
For the record running repair_settings.php fixed this.

Matt

Offline Kindred

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Re: "White screen of death" - Randomly
« Reply #9 on: April 25, 2017, 10:29:23 PM »
I can not imaging anything which repair settings updates that could cause, or fix the wsod
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline OhOneWS6

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Re: "White screen of death" - Randomly
« Reply #10 on: April 26, 2017, 10:53:38 AM »
I am no expert in SMF or mySQL but I was able to locate a password conflict between the two.  Once I uncovered the password discrepancy with repair_settings the fix was fairly simple.  This was a database connection issue.  Perhaps the term WSOD was a mistake in description by us newbies.