Login Error

[argent]

I'd like to thank all the staff team for the help they provide to solve our different matters.
As the subject of this topic says, i've a problem in the login of ma forum. Whenever a user tries to login they face this login error!
here's two examples of the Error Log ( 1 for guests which shows they're banned! & the other one for a registered user )





Waiting for your replies with patience. Thanks in advance.

[br360]

Could be something related to the pretty url's mod. Can you try uninstalling that and see if people can log in?

Also, did you set any ban triggers by banning IP's or possibly even host name?

[Colin]

Can we have a look at your ban triggers.

[argent]

Could be something related to the pretty url's mod. Can you try uninstalling that and see if people can log in?

Also, did you set any ban triggers by banning IP's or possibly even host name?

I've some bad news, I went to uninstall the pretty URL mod just as you said & somehow in the deleting process the entire forum stopped working.

*The error list from the Cpanel:

[argent]

Can we have a look at your ban triggers.

I was gonna send you an ss but now the forum is down..

[argent]

I think the problem has nothing to do with what i did because when i type the forum URL & hit enter i get this error : "HTTP ERROR 500".
A 500 error usually means a server/host issue. I'll let you know if its fixed

[br360]

I doubt the 500 error has anything to do with the original issue. When you tried to uninstall the mod, did you see/get any errors? It looks like the mod did not fully uninstall properly and you still have bits of code left behind.

Do you have a recent back up from before you uninstalled pretty urls?

[argent]

I doubt the 500 error has anything to do with the original issue. When you tried to uninstall the mod, did you see/get any errors? It looks like the mod did not fully uninstall properly and you still have bits of code left behind.

Do you have a recent back up from before you uninstalled pretty urls?

After i clicked on "uninstall " button the page directly went white & it gave me the 500 error!
Yes i have a back up of the pretty urls

Do you think the .htaccess file is damaged due to this uninstall ?

[Sir Osis of Liver]

500 error in this instance probably means forum code is damaged.  Do you have backup?

Remove .htaccess, see if it helps.

[argent]

i removed the .htaccess file but nothing happened any other suggestions ? Thanks for the help

[Illori]

since you have uninstalled the prettyurls mod and this could be related you need to post in that mods support topic for further assistance.

[Sir Osis of Liver]

You can either try uninstalling the mod code manually (not easy), or do a clean install and rebuild your forum from there.  As bad as it is, pretty urls does not damage the database, so your content should be fine.