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Author Topic: Members don't get news letters  (Read 1186 times)

Offline bharat

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Members don't get news letters
« on: December 02, 2017, 06:23:54 AM »
Some of our forum members don't receive any news letters which I send to all members. What can be the reason?

Offline lurkalot

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Re: Members don't get news letters
« Reply #1 on: December 02, 2017, 06:33:18 AM »
Perhaps they are ending up in their spam box.  Might also be an idea to get them to check their notification settings, see if they have unchecked this,

"Receive forum newsletters, announcements and important notifications by email."

Profile > Modify Profile > Notifications

Offline bharat

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Re: Members don't get news letters
« Reply #2 on: December 02, 2017, 06:38:29 AM »
Somehow I can see only this in our Russian version of the forum: Turn notification on when you post or reply to a topic.
 When sending notification of a reply to a topic, send the post in the email (but please don't reply to these emails.)

There is no Receive forum newsletters, announcements and important notifications by email

Offline lurkalot

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Re: Members don't get news letters
« Reply #3 on: December 02, 2017, 06:46:23 AM »
Strange, you should have this setting, as per screenshot attached.  Hopefully someone from support will come along and help you.

Offline bharat

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Re: Members don't get news letters
« Reply #4 on: December 02, 2017, 06:49:31 AM »
I can see it in English version but not in Russian one, how can I enable it?

Offline bharat

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Re: Members don't get news letters
« Reply #5 on: December 02, 2017, 06:56:19 AM »
I checked again but there is nothing like this.

Offline Illori

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Re: Members don't get news letters
« Reply #6 on: December 02, 2017, 06:56:56 AM »
try updating your language files, it is possible that string was not translated when you downloaded the files.

Offline bharat

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Re: Members don't get news letters
« Reply #7 on: December 02, 2017, 06:58:00 AM »
Can you explain where can I do that?

Offline bharat

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Re: Members don't get news letters
« Reply #8 on: December 02, 2017, 07:25:15 AM »
Should I do it on my forum?

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #9 on: December 02, 2017, 08:44:32 AM »
Some of our forum members don't receive any news letters which I send to all members. What can be the reason?

At Newsletter page there is a setting (lower menu)  so the Admin to bypass any members setting about them not like to receive Newsletters.
Before you do anything drastic try to see if this works first.

Next to consider this finding for you another email server with SSL certificate.
Hotmail Gmail and Google they do classify as SPAM all emails not send by SSL email server.
 


Offline bharat

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Re: Members don't get news letters
« Reply #10 on: December 02, 2017, 09:22:59 AM »
Some of our forum members don't receive any news letters which I send to all members. What can be the reason?

At Newsletter page there is a setting (lower menu)  so the Admin to bypass any members setting about them not like to receive Newsletters.
Before you do anything drastic try to see if this works first.

I didn't really understand where is it, can you please explain in more details?

Offline bharat

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Re: Members don't get news letters
« Reply #11 on: December 02, 2017, 09:31:41 AM »
I just don't understand why don't I have this option: Receive forum newsletters, announcements and important notifications by email

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #12 on: December 02, 2017, 09:34:56 AM »
I didn't really understand where is it, can you please explain in more details?

Screenshot

Offline lurkalot

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Re: Members don't get news letters
« Reply #13 on: December 02, 2017, 09:45:02 AM »

At Newsletter page there is a setting (lower menu)  so the Admin to bypass any members setting about them not like to receive Newsletters.
Before you do anything drastic try to see if this works first.
 

There is a risk attached to doing this. Like annoying people who really don't want to receive them..

Offline bharat

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Re: Members don't get news letters
« Reply #14 on: December 02, 2017, 09:45:38 AM »
Somehow I don't find it, can you explain where should I click to access it?

Offline bharat

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Re: Members don't get news letters
« Reply #15 on: December 02, 2017, 09:48:39 AM »
Is there some other way to restore this option and why can't I see it in Russian version only: Receive forum newsletters, announcements and important notifications by email

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #16 on: December 02, 2017, 09:57:22 AM »
Newsletters -->  click Advanced TAB   last setting at the bottom.
 

Offline bharat

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Re: Members don't get news letters
« Reply #17 on: December 02, 2017, 10:00:28 AM »
Is it in Admin Panel?

Offline lurkalot

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Re: Members don't get news letters
« Reply #18 on: December 02, 2017, 10:11:12 AM »
Is it in Admin Panel?

It's a setting you can apply when creating a newsletter,

Admin > Main > News and Newsletters > Newsletters.  Click advanced at the bottom of the page to access those settings.

Offline bharat

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Re: Members don't get news letters
« Reply #19 on: December 02, 2017, 10:19:58 AM »
I just don't understand why don't I have this option: Receive forum newsletters, announcements and important notifications by email

Can someone help me to add this option as well?