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Author Topic: Members don't get news letters  (Read 1187 times)

Offline bharat

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Members don't get news letters
« on: December 02, 2017, 06:23:54 AM »
Some of our forum members don't receive any news letters which I send to all members. What can be the reason?

Offline lurkalot

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Re: Members don't get news letters
« Reply #1 on: December 02, 2017, 06:33:18 AM »
Perhaps they are ending up in their spam box.  Might also be an idea to get them to check their notification settings, see if they have unchecked this,

"Receive forum newsletters, announcements and important notifications by email."

Profile > Modify Profile > Notifications

Offline bharat

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Re: Members don't get news letters
« Reply #2 on: December 02, 2017, 06:38:29 AM »
Somehow I can see only this in our Russian version of the forum: Turn notification on when you post or reply to a topic.
 When sending notification of a reply to a topic, send the post in the email (but please don't reply to these emails.)

There is no Receive forum newsletters, announcements and important notifications by email

Offline lurkalot

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Re: Members don't get news letters
« Reply #3 on: December 02, 2017, 06:46:23 AM »
Strange, you should have this setting, as per screenshot attached.  Hopefully someone from support will come along and help you.

Offline bharat

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Re: Members don't get news letters
« Reply #4 on: December 02, 2017, 06:49:31 AM »
I can see it in English version but not in Russian one, how can I enable it?

Offline bharat

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Re: Members don't get news letters
« Reply #5 on: December 02, 2017, 06:56:19 AM »
I checked again but there is nothing like this.

Offline Illori

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Re: Members don't get news letters
« Reply #6 on: December 02, 2017, 06:56:56 AM »
try updating your language files, it is possible that string was not translated when you downloaded the files.

Offline bharat

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Re: Members don't get news letters
« Reply #7 on: December 02, 2017, 06:58:00 AM »
Can you explain where can I do that?

Offline bharat

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Re: Members don't get news letters
« Reply #8 on: December 02, 2017, 07:25:15 AM »
Should I do it on my forum?

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #9 on: December 02, 2017, 08:44:32 AM »
Some of our forum members don't receive any news letters which I send to all members. What can be the reason?

At Newsletter page there is a setting (lower menu)  so the Admin to bypass any members setting about them not like to receive Newsletters.
Before you do anything drastic try to see if this works first.

Next to consider this finding for you another email server with SSL certificate.
Hotmail Gmail and Google they do classify as SPAM all emails not send by SSL email server.
 


Offline bharat

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Re: Members don't get news letters
« Reply #10 on: December 02, 2017, 09:22:59 AM »
Some of our forum members don't receive any news letters which I send to all members. What can be the reason?

At Newsletter page there is a setting (lower menu)  so the Admin to bypass any members setting about them not like to receive Newsletters.
Before you do anything drastic try to see if this works first.

I didn't really understand where is it, can you please explain in more details?

Offline bharat

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Re: Members don't get news letters
« Reply #11 on: December 02, 2017, 09:31:41 AM »
I just don't understand why don't I have this option: Receive forum newsletters, announcements and important notifications by email

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #12 on: December 02, 2017, 09:34:56 AM »
I didn't really understand where is it, can you please explain in more details?

Screenshot

Offline lurkalot

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Re: Members don't get news letters
« Reply #13 on: December 02, 2017, 09:45:02 AM »

At Newsletter page there is a setting (lower menu)  so the Admin to bypass any members setting about them not like to receive Newsletters.
Before you do anything drastic try to see if this works first.
 

There is a risk attached to doing this. Like annoying people who really don't want to receive them..

Offline bharat

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Re: Members don't get news letters
« Reply #14 on: December 02, 2017, 09:45:38 AM »
Somehow I don't find it, can you explain where should I click to access it?

Offline bharat

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Re: Members don't get news letters
« Reply #15 on: December 02, 2017, 09:48:39 AM »
Is there some other way to restore this option and why can't I see it in Russian version only: Receive forum newsletters, announcements and important notifications by email

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #16 on: December 02, 2017, 09:57:22 AM »
Newsletters -->  click Advanced TAB   last setting at the bottom.
 

Offline bharat

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Re: Members don't get news letters
« Reply #17 on: December 02, 2017, 10:00:28 AM »
Is it in Admin Panel?

Offline lurkalot

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Re: Members don't get news letters
« Reply #18 on: December 02, 2017, 10:11:12 AM »
Is it in Admin Panel?

It's a setting you can apply when creating a newsletter,

Admin > Main > News and Newsletters > Newsletters.  Click advanced at the bottom of the page to access those settings.

Offline bharat

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Re: Members don't get news letters
« Reply #19 on: December 02, 2017, 10:19:58 AM »
I just don't understand why don't I have this option: Receive forum newsletters, announcements and important notifications by email

Can someone help me to add this option as well?

Offline aegersz

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Re: Members don't get news letters
« Reply #20 on: December 02, 2017, 11:02:37 AM »
I just don't understand why don't I have this option: Receive forum newsletters, announcements and important notifications by email

Can someone help me to add this option as well?

Don't worry about it, it's not the cause of your problem but since you asked ...

source: https://wiki.simplemachines.org/smf/Notifications

Receive forum newsletters, announcements and important notifications by email - If this is enabled, any newsletters or announcements from the forum will be sent to your email inbox. Administrators can remove this option by unchecking Allow users to disable announcements in the section Admin > Features and Options.

Oh, one more thing - when i send Newsletters out to all Regular members, I have to select ALL membergroups, go to Advanced and then remove everybody except "Regular members" otherwise no emails are generated for them ... odd but true for me.
SMF 2.0: 135+ mods installed (the full list can be seen at http://forum.drugs-and-users.org/index.php/topic,3301)

Offline bharat

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Re: Members don't get news letters
« Reply #21 on: December 02, 2017, 11:17:32 AM »
I just don't understand why don't I have this option: Receive forum newsletters, announcements and important notifications by email

Can someone help me to add this option as well?

Don't worry about it, it's not the cause of your problem but since you asked ...

source: https://wiki.simplemachines.org/smf/Notifications

Receive forum newsletters, announcements and important notifications by email - If this is enabled, any newsletters or announcements from the forum will be sent to your email inbox. Administrators can remove this option by unchecking Allow users to disable announcements in the section Admin > Features and Options.

This option was already unchecked. I really wonder why can't I see the option I mentioned earlier?


Offline bharat

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Re: Members don't get news letters
« Reply #22 on: December 02, 2017, 11:38:01 AM »
I just check with our Super moderator who never gets any newsletters, did the same what you wrote and still everything is the same.

Offline bharat

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Re: Members don't get news letters
« Reply #23 on: December 02, 2017, 01:19:43 PM »
try updating your language files, it is possible that string was not translated when you downloaded the files.

Can someone help me how I can do that?

Offline aegersz

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Re: Members don't get news letters
« Reply #24 on: December 02, 2017, 04:35:52 PM »
no, by checking that option you will see what you are missing.

try sending a newsletter just to a very small group that you are in and see if you get it.
SMF 2.0: 135+ mods installed (the full list can be seen at http://forum.drugs-and-users.org/index.php/topic,3301)

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #25 on: December 02, 2017, 05:11:19 PM »
I just check with our Super moderator who never gets any newsletters, did the same what you wrote and still everything is the same.

First of ...  Newsletters  this is a task for ADMINISTRATOR ACCOUNT ONLY.

Second ...  by activating  ( clicking on this setting,) and send one news letter,  this will be send to entire forum members for you to TEST of how many they received it.
This setting it is not permanent selection. 

1) you will need several weeks to get under control your forum.
2) Keep notes on paper of changes that you do.
3) Secure classification email server this is something that does not come with cheap hosting. 

I had to buy secure email server service ( SSL ) , this hosted at other server,  so to stop forum emails and newsletters from classified as SPAM from Gmail and other Email providers.

In conclusion ... PAY and buy secure services,  OR forum communications will be problematic for ever.
« Last Edit: December 02, 2017, 05:24:06 PM by Kiriakos GR »

Offline Illori

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Re: Members don't get news letters
« Reply #26 on: December 02, 2017, 05:29:42 PM »
First of ...  Newsletters  this is a task for ADMINISTRATOR ACCOUNT ONLY.

no it is not an admin only task, you can give permission to others via "send a forum email to members" permission in the admin panel.

Offline bharat

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Re: Members don't get news letters
« Reply #27 on: December 03, 2017, 04:12:35 AM »
Where can I check this option: "send a forum email to members"?

Offline bharat

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Re: Members don't get news letters
« Reply #28 on: December 03, 2017, 05:04:38 AM »
I just don't understand why our Super Moderator doesn't receive news letters and also a few regular members? The rest are getting everything.

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #29 on: December 03, 2017, 06:13:59 AM »
I just don't understand why our Super Moderator doesn't receive news letters and also a few regular members? The rest are getting everything.

1) Collect the names of members that does not receive forum announcements.
2) Check their accounts if they have select accidentally not receiving announcements 
3) If you do find such settings then change it at its one account
4) If everything is good at member profile about settings ?  Then your hosting provider E-Mail server this is blacklisted at several servers.  
 
This is why we buy  CLEAN & SAFE email server  service, and we protect this server against SPAM, so this to considered legit by other international internet networks.   

Offline bharat

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Re: Members don't get news letters
« Reply #30 on: December 03, 2017, 06:39:18 AM »
2) Check their accounts if they have select accidentally not receiving announcements

No one could do that as there is no option Receive forum newsletters, announcements and important notifications by email anymore. I checked with the members and only few don't get any letters but our Super Moderator never gets them.

Offline Steve

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Re: Members don't get news letters
« Reply #31 on: December 03, 2017, 08:10:15 AM »
Also, please stop demanding help with a bump only an hour after you post.

This is not a “real time” support site.
You should wait AT LEAST 24 hours before you bump a post.

This is a consistent problem in your last 3 or 4 threads. You'll ask a question and then an hour later make a comment when nothing has changed so now your thread has been 'bumped'. Please stop.
Please do not PM me for support.

Offline 19at250

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Re: Members don't get news letters
« Reply #32 on: December 03, 2017, 09:24:19 AM »
Have you meanwhile tried to update your language-file..?
They can be found https://download.simplemachines.org/?smflanguages.

Offline bharat

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Re: Members don't get news letters
« Reply #33 on: December 03, 2017, 01:03:15 PM »
Not yet, will try and see if it helps.

Offline bharat

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Re: Members don't get news letters
« Reply #34 on: December 03, 2017, 01:40:36 PM »
Should I unzip the folder first and then zip the files again?

Offline Kiriakos GR

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Re: Members don't get news letters
« Reply #35 on: December 04, 2017, 05:30:40 PM »
2) Check their accounts if they have select accidentally not receiving announcements

No one could do that as there is no option Receive forum newsletters, announcements and important notifications by email anymore. I checked with the members and only few don't get any letters but our Super Moderator never gets them.

No mate , you will read and investigate total pack of possible issues and not of what you like best, or is cheap for you to handle.

SMF forum this handling:
1) Topic reply - notifications
2) There is selection if a member will accepts receiving emails or Private messages by other members.
3) Newsletters this is third function.

Your presentation of details of what is happening this is poor for us to imagine what is going on.

At least make your mind if members has issues by receiving Topic reply - notifications    Or Newsletters Or Both

Offline bharat

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Re: Members don't get news letters
« Reply #36 on: December 05, 2017, 06:23:23 AM »
I was talking only about third options when some members don't receive any Newsletters from the forum. The rest works fine.

Offline bharat

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Re: Members don't get news letters
« Reply #37 on: December 07, 2017, 02:47:05 AM »
Have you meanwhile tried to update your language-file..?
They can be found https://download.simplemachines.org/?smflanguages.

I just wanted to check do I need to update language files the same way like I add mods on the forum? It shows that the folder is empty or I am doing something wrong?

Offline Illori

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Re: Members don't get news letters
« Reply #38 on: December 07, 2017, 05:14:59 AM »
our language packs are not package manager install packages. you need to extract the files to the correct location on your server. do keep in mind if you do this it may remove any strings added by mods.