Can't login

[trulynorway.com]

Hi

We can't do a normal login to our smf forum after installing oneSocial login.

Site: hxxp:elbilforum.no [nonactive]

I can however register via the oneall social and facebook to login, and in this way get in to the forum, but I can't get to the admin menu.

I want to disable the mod, but I can't open the admin area. Is there a way to disable the extra password with myPHP ?

I have tried to restore the backups in pagkages with no help.

Anyone who can help me?

Lars

[SaltedWeb]

have you tried logging in at admin >?      yoursite.com/index.php?action=admin

Then you could remove the offending Mod.

[Sir Osis of Liver]

I have tried to restore the backups in pagkages with no help.

What exactly did you do?

[trulynorway.com]

I installed the OneAll social login mod.

After I did that, the normal login prosedure doesn't work.

I can log in as admin with the facebook social login, but I can't get to the admin area.

Then I downloaded the backups from packages, and uploaded the files from before the backup. That didn't help.

Is there a way to disable the social plugin or to disable password to get in to the admin with the DB tables?

[Illori]

you would need to post in the mods support topic for further assistance on this.

[Sir Osis of Liver]

Is the mod currently uninstalled?  Can you pm admin username/password? 

You can hack the password in _members table, but don't think that will solve your problem.

Then I downloaded the backups from packages, and uploaded the files from before the backup. That didn't help.

Looking at your forum, the mod is still installed, I see it in register template.  If you correctly uploaded package backup from before mod was installed, it should be gone.

[Kindred]

Sir osis.... instead of getting all their login information and doing it for them, it would be more beneficial in both the short and long term to teach them what to do and have them do it.   Otherwise, the next time something happens, the admin won't be able to learn to fix it themself.

[Sir Osis of Liver]

Give a man a fish .....

I don't disagree, but it's often difficult to determine what the problem actually is without having some level of access to the forum.  I usually try to explain what was done to fix the problem, for the benefit of the forum owner, and others who may find the topic after I'm gone.

[Illori]

if you ask the right questions it is often possible to figure out what is going on and fix it without access to their system. we have done it for years here without asking for access.

[drewactual]

meanwhile, I'm considering propositioning Sir Osis (offer of beer possibly?) to review the innards of my site as a pure precaution. 

I appreciate everything all of you guys do for us!  if the engine was impressive and helpful enough, the supporting community is fantastic.

back on point:  that particular mod gave me enough grief that i disbanned it... it was installed, found out to be an issue, nothing else changed in the meantime- and i tried to remove it?  errors... had to pluck it out line by line.  this is a conversation better for the mod's support thread, no?  but point being- that mod isn't a team player.. I don't know (didn't research it; just whacked it) if it was in conflict with something else already residing on the forum or what- i just wanted to be back on the runway (as many here do and what Sir Osis eluded to).

[Sir Osis of Liver]

The mod is still installed, you can't uninstall it with package manager because you can't login (500 error).  This mod creates it's own database tables, that's why facebook login works, but admin access doesn't.  Restoring the package backup should have fixed this.  Can you give me ftp access?

[Aleksi "Lex" Kilpinen]

There are ways around the issue.
If you can register, you can make yourself admin through DB to gain access to admin functions.
If you have FTP or cPanel access, then /Packages/backups will have copies of changed files from mod installations.

If you do not have many mods installed, you can also revert to a clean set of files from the large upgrade package.

[Aleksi "Lex" Kilpinen]

If you do not have many mods installed, you can also revert to a clean set of files from the large upgrade package.

Actually better, see this documentation https://wiki.simplemachines.org/smf/How_to_upload_a_fresh_set_of_files