Advertisement:

Author Topic: Question/Answer-FAQ-esq process  (Read 240 times)

Offline thunderchld

  • Semi-Newbie
  • *
  • Posts: 45
Question/Answer-FAQ-esq process
« on: December 29, 2017, 05:29:54 PM »
Hello!

I'm looking for how to do a few things - either by mods or by "just do bleh". 

I'd like for my users to be able to submit a question to the admins. From there, I'd like the question to go to an area that the admins can formulate a response. From there, the question and answer is made public.

E.g. Player comes to the board, and asks how do I do this thing.   Staff talks, comes up with an answer, and make the question and answer pubic. 

Work-around - Create a form and have it go to a board that is limited to just staff. Eventually move the question and answer to another board.
« Last Edit: December 29, 2017, 06:03:26 PM by thunderchld »

Offline Aleksi "Lex" Kilpinen

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 15,898
  • Gender: Male
  • The Artist Formerly Known as LexArma
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Question/Answer-FAQ-esq process
« Reply #1 on: December 29, 2017, 05:33:31 PM »
Work-around - Create a form and have it go to a board that is limited to just staff. Eventually move the question and answer to another board.
I do this on my own board using the Custom Form Mod
It allows for multiple different types of forms to submit a post anywhere in the forum, no access needed for the user posting it.
Finnish Native Language Support Specialist & Former (Lead) Support Specialist

Offline thunderchld

  • Semi-Newbie
  • *
  • Posts: 45
Re: Question/Answer-FAQ-esq process
« Reply #2 on: December 29, 2017, 05:40:21 PM »
We have Custom Form Mod, but so far everything just goes to a hidden board. Do you move the topic?  Does that work OK for you?

And thank you for your quick response!

Offline Aleksi "Lex" Kilpinen

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 15,898
  • Gender: Male
  • The Artist Formerly Known as LexArma
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Question/Answer-FAQ-esq process
« Reply #3 on: December 29, 2017, 05:45:47 PM »
How to actually use the posts, and whether or not to move them or just use the created topic to formulate the question/answer combo to be published later would be up to individual preferences and needs really.

I personally would just use the created topic to discuss the issue, and formulate a public response if needed.
Finnish Native Language Support Specialist & Former (Lead) Support Specialist

Offline thunderchld

  • Semi-Newbie
  • *
  • Posts: 45
Re: Question/Answer-FAQ-esq process
« Reply #4 on: December 29, 2017, 06:03:08 PM »
Thank you!  That's what I was thinking. I'll take this back to the other admins and tell them we were on the right track. :D

Offline Aleksi "Lex" Kilpinen

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 15,898
  • Gender: Male
  • The Artist Formerly Known as LexArma
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Question/Answer-FAQ-esq process
« Reply #5 on: December 29, 2017, 06:03:40 PM »
Hope it works out for you :)
Finnish Native Language Support Specialist & Former (Lead) Support Specialist