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Author Topic: Forum is not sending emails to anyone  (Read 422 times)

Offline Dudeson

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Forum is not sending emails to anyone
« on: January 03, 2018, 06:06:05 AM »
Hey,
I upload my old forum backup to the host to get everything working as it had before, everything seems fine except the email issue. When a person forget their password and choose to receive a password reset link, they get nothing into their email. Forum aint sending any emails to them. How to fix this?


Offline Dudeson

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Re: Forum is not sending emails to anyone
« Reply #2 on: January 03, 2018, 07:18:35 AM »
https://wiki.simplemachines.org/smf/E-Mails_-_Why_are_members_not_getting_emails_sent_from_the_forum

Quote
Common errors you will see within your error log are:

Could not connect to SMTP host
2: fsockopen() has been disabled for security reasons

I cant find neither one these errors in the log but what i found is this


Offline Illori

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Re: Forum is not sending emails to anyone
« Reply #3 on: January 03, 2018, 07:24:15 AM »
did you run the script on that page? did it work?

Offline Dudeson

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Re: Forum is not sending emails to anyone
« Reply #4 on: January 03, 2018, 08:58:37 AM »
did you run the script on that page? did it work?

Actually it failed, later i realized its my fault, i didnt know which email i should give for $from_email. What i gave was my email [two different emails at from and to]
So which email should i use at $from_email?

Offline Illori

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Re: Forum is not sending emails to anyone
« Reply #5 on: January 03, 2018, 09:05:26 AM »
an email address that exists on your domain.

Offline Dudeson

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Re: Forum is not sending emails to anyone
« Reply #6 on: January 03, 2018, 01:47:16 PM »
an email address that exists on your domain.

Yes, i tried and it was a success. I got the mail. But why is the forum not sending?

Offline Illori

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Re: Forum is not sending emails to anyone
« Reply #7 on: January 03, 2018, 01:49:48 PM »
is the forum using phpmail to send the email and from that same email address?

Offline Dudeson

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Re: Forum is not sending emails to anyone
« Reply #8 on: January 03, 2018, 02:59:26 PM »
is the forum using phpmail to send the email and from that same email address?

Yes the mail type it says is php in the Maintenance  Mail > Setting and no, this email address i tested with is made right after you said it should be domain existing address. I have no idea what address it normally uses to send people mails from forums.

Online Aleksi "Lex" Kilpinen

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Re: Forum is not sending emails to anyone
« Reply #9 on: January 04, 2018, 03:32:06 AM »
Most commonly it should be a real existing e-mail address on the same domain to avoid issues.
Check Admin -> Configuration -> Server Settings -> General -> Webmaster Email Address

Then perhaps try sending yourself email through the newsletter functionality to another off -domain address to see if it works?
Finnish Native Language Support Specialist & Former (Lead) Support Specialist

Offline Dudeson

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Re: Forum is not sending emails to anyone
« Reply #10 on: January 04, 2018, 05:43:15 AM »
Most commonly it should be a real existing e-mail address on the same domain to avoid issues.
Check Admin -> Configuration -> Server Settings -> General -> Webmaster Email Address

Then perhaps try sending yourself email through the newsletter functionality to another off -domain address to see if it works?

Webmaster email is my personal gmail address which i set when i created the forum back in 2013 and ever since then i didnt have to look for anything regarding this issue as everything was working fine and i believe at that time it was using php to send email as default [forum version was 2.0.4] and now after two years, i put all the backup to run the forum again, and updated the version to 2.0.13, since then i started getting this email issue.

When i use php, i get the error "Unable to send mail to the email address 'myemail@gmail.com"

As suggested above and in some help topics, ive changed php to SMTP and i gave Secure "SSL/TLS Settings" and then i got this error
"Couldn't get mail server response codes"

So then i changed it and gave "Non-SSL Settings", got the error below
"Ran into problems sending Mail. Error: 550 From"

I did run testmail.php code from https://wiki.simplemachines.org/smf/E-Mails_-_Why_are_members_not_getting_emails_sent_from_the_forum and it was a success. So i'm really confused what did i do wrong, you think it has anything to do with the webmaster email as it is gmail? because thats the only thing left where i have the doubt at

Offline Illori

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Re: Forum is not sending emails to anyone
« Reply #11 on: January 04, 2018, 05:45:43 AM »
change the webmaster email address to be from your domain and try sending the email on the forum again. it does make a difference.

Offline Dudeson

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Re: Forum is not sending emails to anyone
« Reply #12 on: January 04, 2018, 06:26:44 AM »
change the webmaster email address to be from your domain and try sending the email on the forum again. it does make a difference.

Thank you both, it is working now.  :) Changed the webmaster email and with the Non SSL settings, it is working.

Online Aleksi "Lex" Kilpinen

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Re: Forum is not sending emails to anyone
« Reply #13 on: January 04, 2018, 06:28:21 AM »
Good to hear :)
Finnish Native Language Support Specialist & Former (Lead) Support Specialist