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Author Topic: Site fails to load  (Read 428 times)

Offline melanie1986

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Site fails to load
« on: March 11, 2018, 03:44:28 PM »
 On logging in, or at least attempting to do this morning, I'm getting that white wall of death. GoDaddy has been contacted they said it is on the forum, possibly due to an update that went haywire or something. Our last back up was on the 11th (yesterday) but apparently according to my members the site has been down 2 days?

http://lostworldssff.com/index.php

Offline Kindred

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Re: Site fails to load
« Reply #1 on: March 11, 2018, 05:48:24 PM »
Are you actually using v2.1beta?

A white screen indicates a server side error. Find the server error log and see what the actual error is.
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline melanie1986

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Re: Site fails to load
« Reply #2 on: March 11, 2018, 05:56:30 PM »
 No we're not using it. We're 2.1 prior to the last update. We did try to upload the update over week ago but it wouldn't take.

 the server error log would be on GoDaddy wouldn't it? As you can see I am very useless at this stuff.  :(

Offline Kindred

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Re: Site fails to load
« Reply #3 on: March 11, 2018, 07:12:08 PM »
The reason that I asked about version was because you posted in the 2.1 support section.

The server error log would be a file called error.log, errorlog. Or some variation, usually in your forum root directory
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline melanie1986

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Re: Site fails to load
« Reply #4 on: March 11, 2018, 07:38:26 PM »
Yes, I've posted in the wrong section....sigh

 how do I get to that (forum root directory) where is it located outside of the forum if I can't long on?

Offline Sir Osis of Liver

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Re: Site fails to load
« Reply #5 on: March 11, 2018, 11:32:26 PM »
Hey, Mim, just got on, having a look.  What was last thing you did?

Offline Kindred

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Re: Site fails to load
« Reply #6 on: March 12, 2018, 09:00:54 AM »
I moved the post. :)


You get to that file through your Cpanel SERVER file manager...   not through the forum
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline doug_ips

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Re: Site fails to load
« Reply #7 on: March 12, 2018, 10:32:46 AM »
I can load your forum fine now. I take it the issue has been resolved?
It's fast, it's furious, it's generalcartalk.com

Check out my mods

Offline Sir Osis of Liver

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Re: Site fails to load
« Reply #8 on: March 12, 2018, 12:56:29 PM »
One of my regulars, it's fixed.  This was a premium GoDaddy ******up, they simultaneously trashed four forums three different ways.  Very impressive.  They must have monkeys chained to cubicles who work 24/7 to come up with these things. :P