Update from 2.0.13 to 2.0.14

SatTrkr · August 03, 2018, 11:43:08 PM

When I did an update from 2.0.13 to 2.0.14 the installation said it was a success. However, going to the forum gives me an HTTP 500 error. What happened?

Sir Osis of Liver · August 03, 2018, 11:53:30 PM

Check permissions for your forum root. Who is your host?

SatTrkr · August 03, 2018, 11:56:44 PM

Host is qth.com (www18.qth.com)

Permission is 755

SQL version being run is 5.6.30

Sir Osis of Liver · August 03, 2018, 11:58:48 PM

Are all of your directories 755?

SatTrkr · August 04, 2018, 12:00:54 AM

Yes

Sir Osis of Liver · August 04, 2018, 12:02:36 AM

Assuming you installed the upgrade in package manager, were there any errors? Which php version are you running?

SatTrkr · August 04, 2018, 12:03:34 AM

No errors from package manager.

5.6.30

Sir Osis of Liver · August 04, 2018, 12:05:54 AM

Did you back up forum files before installing the patch? If not, look in /Packages/backups/, there should be a backup done before install. Download, unzip, upload to forum root. That will restore your forum to 2.0.13.

SatTrkr · August 04, 2018, 12:07:26 AM

I did do a backup of my forum just before I did the upgrade. I will do the restore.

SatTrkr · August 04, 2018, 12:29:32 AM

Okay, restore done and forum back up and running.

Sir Osis of Liver · August 04, 2018, 12:30:52 AM

Link to your forum?

SatTrkr · August 04, 2018, 12:35:34 AM

http://www.heavenscape.com/Forums/index.php

Since I restored the forum from a backup using Core FTP LE the package manager says 2.0.14 is installed and there is no uninstaller for that package. So the forum now thinks 2.0.14 is installed in the package manager but the forum version is 2.0.13.

Sir Osis of Liver · August 04, 2018, 12:39:15 AM

Did your website crapout as well, or just the forum?

SatTrkr · August 04, 2018, 12:41:57 AM

I did check that when the failure occurred and the website was okay - so just the forum.

Sir Osis of Liver · August 04, 2018, 12:45:11 AM

Looks like a clean install, any mods installed? You can run fix_packages.php to set 2.0.14 patch as uninstalled.

SatTrkr · August 04, 2018, 12:46:40 AM

No mods.

Sir Osis of Liver · August 04, 2018, 12:47:13 AM

Can you get to the server error log?

SatTrkr · August 04, 2018, 12:54:51 AM

Yes, but there are no logs dated around the time I did my update. They are all earlier in time.

fix_packages.php executed and 2.0.14 now shows uninstalled.

Sir Osis of Liver · August 04, 2018, 01:00:36 AM

Link directly to the file - http://www.heavenscape.com/Forums/fix_packages.php, you have to be logged in.

SatTrkr · August 04, 2018, 01:01:09 AM

fix_packages.php executed and 2.0.14 now shows uninstalled.

Do I have to put the forum in Maintenance mode to do the update?

News:

Update from 2.0.13 to 2.0.14