Admin not receiving pending registration notices

[Sir Osis of Liver]

An account awaiting approval is not listed in Members (from main menu), but is listed in Admin -> Members.  It is listed in _members table, with is_activated = 3.  Is that what you're seeing?

[keyrocks]

An account awaiting approval is not listed in Members (from main menu), but is listed in Admin -> Members.  It is listed in _members table, with is_activated = 3.  Is that what you're seeing?

It wasn't listed in Admin > Members either, due to the active site-wide theme not having script in place to display it there.
So I've added a mod to the theme's BoardIndex.template.php file to display Admin messages at the top of the Board categories page as seen when on the site's home page ... so the Admins will see any admin-related messages in it - prominently - when they are on the home page.

Code Select Expand


// ADMIN MESSAGES MOD ADDED HERE - August 26/18 (keyrocks)
        if ($context['user']['is_admin']) {
// Title Bar
echo '<tbody class="header">
<tr>
<td colspan="4">
<div class="cat_bar"><h3 class="catbg">';
                        echo 'Important Admin Messages!';
echo '</h3></div>
</td>
</tr>
</tbody>';
// When the Admin is logged in, show his/her avatar followed by important messages
echo '<tr class="boardbg">';
        // Admin Avatar
if (!empty($context['user']['avatar']))
echo '<td class="avatar">', $context['user']['avatar']['image'], '</td>';
echo '<td  colspan="4" class="info"><br />';
// Is the forum in maintenance mode?
if ($context['in_maintenance'])
echo '<h3>', $txt['maintain_mode_on'], '</h3>';
// List registrants waiting for approval, if any are pending
if (!empty($context['unapproved_members']))
echo '<h3>', $context['unapproved_members'] == 1 ? $txt['approve_thereis'] : $txt['approve_thereare'], ' <a href="', $scripturl, '?action=admin;area=viewmembers;sa=browse;type=approve">', $context['unapproved_members'] == 1 ? $txt['approve_member'] : $context['unapproved_members'] . ' ' . $txt['approve_members'], '</a> ', $txt['approve_members_waiting'], '</h3>';
// If there are Moderation reports, show them
if (!empty($context['open_mod_reports']) && $context['show_open_reports'])
echo '<h3><a href="', $scripturl, '?action=moderate;area=reports">', sprintf($txt['mod_reports_waiting'], $context['open_mod_reports']), '</a></h3>';
echo '<br />';
echo '</td></tr>';
}
// ------------ END of MOD


This works for now but doesn't solve the problem if admins not getting email notifications when new registrants are pending admin approval.

[Sir Osis of Liver]

Notification emails failing has nothing to do with themes.  Running any mods?

[keyrocks]

Notification emails failing has nothing to do with themes.  Running any mods?

I am aware of that. No mods other than the one I noted above so I can see Admin messages at the top of the home page above the first Board category.

[Sir Osis of Liver]

Do you have mail queue enabled?

[keyrocks]

Do you have mail queue enabled?

Yes.

[Sir Osis of Liver]

Assuming you tried disabling it to no effect, I'd be inclined to do a clean test install in another directory, scratch database, see if you receive notifications from there. 

[Illori]

maybe you need to modify the email that is being sent. i believe it is located in EmailTemplates.english.php. it is possible that your email provider sees it as spam and deletes it before it even gets to your mailbox.