Advertisement:

Author Topic: Odd error msg: usr can not receive personal messages.  (Read 461 times)

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
Odd error msg: usr can not receive personal messages.
« on: October 13, 2018, 06:11:59 PM »
Do not laugh at me (I know you do anyway, especially Kindred :) hehe)

I am admin here of course, but when I try to send a mail to a specific user,
I get an error msg saying that this user can not receive personal messages.

What could possibly cause that?

Update:

as soon as I change the usergroup of that user, then it works.

something must be wrong with that usergroup, but what?

Update:

It appears that all users of ONE SPECIFIC -usergroup- cannot receive messages. How can I fix that?

Update:

Can send PMs to this group: is checked ON for this group. that cannot be it.

Please avoid posting three replies to your own topic in the space of five minutes and use the modify button instead in future.  Posts merged - Iris.
« Last Edit: October 13, 2018, 07:47:14 PM by Irisado »
...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline Aleksi "Lex" Kilpinen

  • A Peculiar Finn
  • Lead Support Specialist
  • SMF Super Hero
  • *
  • Posts: 17,386
  • Gender: Male
  • Don't worry, I'm n00b friendly
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Odd error msg: usr can not receive personal messages.
« Reply #1 on: October 14, 2018, 02:41:44 AM »
Their inbox full?
Have you checked their individual permissions through Profile -> Profile Info -> Show Permissions?
A Finnish Support Specialist
 Happily running multiple SMF 2.0 installations.

How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum.
 Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Offline aegersz

  • SMF Hero
  • ******
  • Posts: 1,444
  • Gender: Male
  • "mods" junkie
    • dopetalk
Re: Odd error msg: usr can not receive personal messages.
« Reply #2 on: October 15, 2018, 09:53:28 PM »
i like to see screenshots about rare errors; do you have ?
The configuration of my Linux VPS (SMF 2.0 with 140+ mods) can be found here and notes on my mods can be found here (warning: those links will take you to a drug related forum)

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
Re: Odd error msg: usr can not receive personal messages.
« Reply #3 on: Yesterday at 06:56:32 AM »
Their inbox full?
Have you checked their individual permissions through Profile -> Profile Info -> Show Permissions?

Both false.
This happend with FRESHLY made accounts with that usergroup and I am sure I have permission, I am sysop...
...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
Re: Odd error msg: usr can not receive personal messages.
« Reply #4 on: Yesterday at 06:57:19 AM »
i like to see screenshots about rare errors; do you have ?

I can sure give you a screenie, but what else than the error msg do you expect to see on it?
...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
The error msg is
« Reply #5 on: Yesterday at 10:43:04 AM »
exactly this - and only if the member is member of usergroup 29, so it has to be some misconfig in THAT group.

User 'xxx' can not receive personal messages.
...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline Aleksi "Lex" Kilpinen

  • A Peculiar Finn
  • Lead Support Specialist
  • SMF Super Hero
  • *
  • Posts: 17,386
  • Gender: Male
  • Don't worry, I'm n00b friendly
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Odd error msg: usr can not receive personal messages.
« Reply #6 on: Yesterday at 10:47:07 AM »
What mods do you have installed?
A Finnish Support Specialist
 Happily running multiple SMF 2.0 installations.

How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum.
 Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
Re: Odd error msg: usr can not receive personal messages.
« Reply #7 on: Yesterday at 11:07:51 AM »
I doubt that it has anything to do with mods, it is a messup in the usergroup 29

Anyway, I am waiting for the 2.1 of SMF so I have not installed any mod since well 1 year.

The problem occured last week. So I copied the database over to an SMF WITHOUT MODS
and the problem persists, so I answer: none.

...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline aegersz

  • SMF Hero
  • ******
  • Posts: 1,444
  • Gender: Male
  • "mods" junkie
    • dopetalk
Re: Odd error msg: usr can not receive personal messages.
« Reply #8 on: Yesterday at 11:17:03 AM »
do all your member groups have a space before the number or just this one ?
The configuration of my Linux VPS (SMF 2.0 with 140+ mods) can be found here and notes on my mods can be found here (warning: those links will take you to a drug related forum)

Offline Aleksi "Lex" Kilpinen

  • A Peculiar Finn
  • Lead Support Specialist
  • SMF Super Hero
  • *
  • Posts: 17,386
  • Gender: Male
  • Don't worry, I'm n00b friendly
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Odd error msg: usr can not receive personal messages.
« Reply #9 on: Yesterday at 11:18:38 AM »
Then I ask you again.
Have you checked their individual permissions through Profile -> Profile Info -> Show Permissions?
Do check that user's permissions, and see that they can access their profile and private messages.
It pretty much has to be a permission issue, if it is related to a specific membergroup, and it is not caused by a full inbox or mods.
A Finnish Support Specialist
 Happily running multiple SMF 2.0 installations.

How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum.
 Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Offline Illori

  • Project Manager
  • SMF Master
  • *
  • Posts: 49,834
Re: Odd error msg: usr can not receive personal messages.
« Reply #10 on: Yesterday at 11:23:17 AM »
there is no permission for being able to receive PM's, there is a way to limit how many PM's they can have in their inbox. most likely this is the issue the OP will need to check.

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
Re: Odd error msg: usr can not receive personal messages.
« Reply #11 on: Yesterday at 11:24:29 AM »
No, no, Alex is right! That is the right direction.
I then logged into myPHPadmin that showed:
Group 29 has only 2 (!) permissions set, all others were missing.

Added PM_send and PM_read, then that solved the issue it worked.

Strange.

...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline Aleksi "Lex" Kilpinen

  • A Peculiar Finn
  • Lead Support Specialist
  • SMF Super Hero
  • *
  • Posts: 17,386
  • Gender: Male
  • Don't worry, I'm n00b friendly
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Odd error msg: usr can not receive personal messages.
« Reply #12 on: Yesterday at 11:26:39 AM »
there is no permission for being able to receive PM's, there is a way to limit how many PM's they can have in their inbox. most likely this is the issue the OP will need to check.
Read and send are separate permissions, I am unsure if and how read actually affects - because I have not tried, but did not wish to rule that out.
A Finnish Support Specialist
 Happily running multiple SMF 2.0 installations.

How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum.
 Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Offline Illori

  • Project Manager
  • SMF Master
  • *
  • Posts: 49,834
Re: Odd error msg: usr can not receive personal messages.
« Reply #13 on: Yesterday at 11:28:34 AM »
strange, I don't recall that permission having existed. at least we got it resolved.

Offline aegersz

  • SMF Hero
  • ******
  • Posts: 1,444
  • Gender: Male
  • "mods" junkie
    • dopetalk
Re: Odd error msg: usr can not receive personal messages.
« Reply #14 on: Yesterday at 12:07:10 PM »
me neither because if you wanna send PM's then you're gonna wanna, and this is a wild guess  :P, receive them also.

unless you're talking to the hand.
The configuration of my Linux VPS (SMF 2.0 with 140+ mods) can be found here and notes on my mods can be found here (warning: those links will take you to a drug related forum)

Offline Aleksi "Lex" Kilpinen

  • A Peculiar Finn
  • Lead Support Specialist
  • SMF Super Hero
  • *
  • Posts: 17,386
  • Gender: Male
  • Don't worry, I'm n00b friendly
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Odd error msg: usr can not receive personal messages.
« Reply #15 on: Yesterday at 12:10:42 PM »
They are separate, because the read permission stops you from accessing PMs completely - no sending either then. But you can have read access, without the permission to send too.
A Finnish Support Specialist
 Happily running multiple SMF 2.0 installations.

How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum.
 Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Offline aegersz

  • SMF Hero
  • ******
  • Posts: 1,444
  • Gender: Male
  • "mods" junkie
    • dopetalk
Re: Odd error msg: usr can not receive personal messages.
« Reply #16 on: Yesterday at 12:14:49 PM »
oh, i see. smart software, isn't it ?  8)

thank you for that explanation !
The configuration of my Linux VPS (SMF 2.0 with 140+ mods) can be found here and notes on my mods can be found here (warning: those links will take you to a drug related forum)

Offline SMiFFER

  • Jr. Member
  • **
  • Posts: 371
Re: Odd error msg: usr can not receive personal messages.
« Reply #17 on: Yesterday at 12:24:26 PM »
They are separate, because the read permission stops you from accessing PMs completely - no sending either then. But you can have read access, without the permission to send too.

This is #true!
Alex, you prove again that you really know what you are talking about.

The error was that I mistakenly inherited that new usergroup from guests, who do not have PM_send and PM_read set to 1.
Both added to SQL, fixed.

Thanks Alex!
...coming from VB, using SMF since 2012, now hosting it myself, currently SMF 2.0.15 on PHP 5.6.32
QUOTE OF Aleksi "Lex" Kilpinen: "That version is old enough to go to school itself."

Offline Aleksi "Lex" Kilpinen

  • A Peculiar Finn
  • Lead Support Specialist
  • SMF Super Hero
  • *
  • Posts: 17,386
  • Gender: Male
  • Don't worry, I'm n00b friendly
    • Aleksi.Kilpinen on Facebook
    • aleksi-kilpinen on LinkedIn
Re: Odd error msg: usr can not receive personal messages.
« Reply #18 on: Yesterday at 12:25:19 PM »
You are welcome :)
A Finnish Support Specialist
 Happily running multiple SMF 2.0 installations.

How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum.
 Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Offline Kindred

  • The Mean One
  • Support Specialist
  • SMF Legend
  • *
  • Posts: 57,093
  • Gender: Male
    • Kindred-999 on GitHub
Re: Odd error msg: usr can not receive personal messages.
« Reply #19 on: Today at 04:20:59 PM »
However, this begs the question... why the hell would you be manually modifying things in SQL when there is an interface for it in the admin that PROPERLY SETS ALL VALUES (whereas doing things directly in SQL frequently misses some of the joined tables)
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.