Advertisement:

Author Topic: How to prove user has used paid subscription to PayPal to prevent refund?  (Read 623 times)

Offline mnn2

  • Semi-Newbie
  • *
  • Posts: 83
How to prove user has used paid subscription to PayPal to prevent refund?

We have this kind of dishonest user that filed refund at PayPal after he has enjoyed the paid premium content for months.

Now refund has been granted and how do I fight back against such dishonest user in the future?

I think since this is a core feature, SMF team should do something about it.

Online vbgamer45

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 20,652
    • smfhacks on Facebook
    • VBGAMER45 on GitHub
    • @createaforum on Twitter
    • SMF For Free
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #1 on: November 26, 2018, 10:35:34 AM »
Not much you can really do with paypal on non physical goods. You can have them sign an agreement works 50/50. Or send something physically.
SMF can't really do anything about that.
Community Suite for SMF - Take your forum to the next level built for SMF, Gallery,Store,Classifieds,Downloads,more!

SMFHacks.com -  Paid Modifications for SMF

Mods:
EzPortal - Portal System for SMF
SMF Gallery Pro
SMF Store SMF Classifieds Ad Seller Pro

Offline Arantor

  • Resident Overthinker
  • SMF Friend
  • SMF Legend
  • *
  • Posts: 69,675
    • StoryBB/StoryBB on GitHub
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #2 on: November 26, 2018, 10:36:32 AM »
If the premium features are downloads, I’ve usually had good experiences proving that the user downloaded the premium downloads without too much pain.
Don’t try to tell me that some power can corrupt a person. You haven’t had enough to know what it’s like.

No good deed goes unpunished / No act of charity goes unresented.

Offline mnn2

  • Semi-Newbie
  • *
  • Posts: 83
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #3 on: November 26, 2018, 10:42:16 AM »
Not much you can really do with paypal on non physical goods. You can have them sign an agreement works 50/50. Or send something physically.
SMF can't really do anything about that.

I have this idea but I do not know how to code or whether it will convince PayPal to believe us.

Let's say we have this built-in feature that will send an email to an email account (gmail for example) each time a paid subscriber login and access his paid subscription account. The email content will contain his IP, his browser info, list of premium paid topics he has viewed and when he viewed them, etc. We will let PayPal staff to access this email account whenever there is refund request by such dishonest user.

Offline mnn2

  • Semi-Newbie
  • *
  • Posts: 83
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #4 on: November 26, 2018, 10:44:12 AM »
If the premium features are downloads, I’ve usually had good experiences proving that the user downloaded the premium downloads without too much pain.

It's not a downloadable items. A paid subscriber would have access to membergroup which has been granted to view premium topics in premium boards

Offline Sh@mbles

  • SMF Hero
  • ******
  • Posts: 4,968
  • Gender: Male
    • i30 Owners Club
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #5 on: November 26, 2018, 11:01:25 AM »
Have a look at the raw access logs on your server. They should contain links that your member has clicked, possibly useful in proving he accessed protected/subscription content.

Offline Sir Osis of Liver

  • SMF Hero
  • ******
  • Posts: 8,406
  • Riding the endless highway in the sky.
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #6 on: November 26, 2018, 11:45:04 AM »
I'm surprised PayPal allowed the refund.  Did they contact you?

Offline mnn2

  • Semi-Newbie
  • *
  • Posts: 83
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #7 on: November 26, 2018, 11:51:37 AM »
I'm surprised PayPal allowed the refund.  Did they contact you?

Yes. I think PayPal even not bother listening to my explanation. Very quick decision from PayPal side.

Online CoreISP

  • Server Admin
  • Server Team
  • SMF Super Hero
  • *
  • Posts: 17,544
  • Gender: Male
  • CoreISP.net
    • liroyvh on LinkedIn
    • @liroyvh on Twitter
    • CoreISP Corporation :: WebHosting, Dedicated Servers, and more!
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #8 on: November 26, 2018, 11:52:21 AM »
I'm surprised PayPal allowed the refund.  Did they contact you?

You are? :P I’m not. Especially the “unauthorised access” claims can be hard to combat. The payments for services are often easier to solve, granted you give them something to work with along with a clear explanation.
- CoreISP.net Corporation -
  WebHosting, Colocation, Domain Registration & Network Services
- DedicatedBox.us Servers -
  Low priced Servers in a high-quality Network, the place for all your (advanced) server needs.
  We specialize in hosting big boards. Contact us!

((U + C + I)x(10 − S)) / 20xAx1 / (1 − sin(F / 10))
President/CEO of Simple Machines - Server Manager
Please do not PM for support - anything else is usually OK.

Online Gwenwyfar

  • Pirate valkyrie neko-chan
  • Lead Customizer
  • SMF Hero
  • *
  • Posts: 1,748
  • Gender: Female
    • Gwenwyfar on GitHub
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #9 on: November 26, 2018, 01:26:05 PM »
I'm surprised PayPal allowed the refund.  Did they contact you?

Some companies close Paypal payment to certain countries for this very reason...

They're not the only company that favors an unproved customer complaint over the seller.
No matter how lost you may become, you can always find your way back.                 
                                                                                                                                                                                                                                                                                                                      

Offline landyvlad

  • Full Member
  • ***
  • Posts: 650
  • Gender: Male
    • Michael Reed on Facebook
    • GSX1400 Owners ORG
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #10 on: December 03, 2018, 09:56:08 PM »
Paypal sucks.
Please do not PM, IM or Email me with questions on astrophysics or theology.  You will get better and faster responses by asking homeless people in the street. Thank you.

To paraphrase Kindred: "There are no technical solutions to social problems."

Offline Study Force

  • SMF Hero
  • ******
  • Posts: 3,370
    • StudyForcePS on Facebook
    • @studyforceps on Twitter
    • Study Force
Re: How to prove user has used paid subscription to PayPal to prevent refund?
« Reply #11 on: December 04, 2018, 12:14:30 PM »
Paypal sucks.

It's known to increase sales due to their trust-ability compared to other companies. They only suck when you're banned lol