Topic: can only login in incognito mode

[arielvered]

My site is running 2.0.15
The site address is https://amyloidosis.org.uk/forum

Only some, but not all computers, we can only login using incognito mode. This is true for all users. The same user can also login from other machines.

I have tried researching the problem and this and changed this in the theme:

<form id="guest_form" action="', $scripturl, '?action=login2" method="post" accept-charset="', $context['character_set'], '" ', empty($context['disable_login_hashing']) ? ' onsubmit="hashLoginPassword(this, \'' . $context['session_id'] . '\');"' : '', '>
                        <div class="info">', sprintf($txt['welcome_guest'], $txt['guest_title']), '</div>';
         
                  if (!empty($modSettings['enableOpenID']))
                     echo '
                        <br /><input type="text" name="openid_identifier" id="openid_url" size="25" class="input_text openid_login" />';
         
                  echo '
                        <input type="hidden" name="hash_passwrd" value="" />
                        <input type="hidden" name="', $context['session_var'], '" value="', $context['session_id'], '" />
                     </form>';

This has not helped.
I have tried local things like clearing browser, which seems logical as I can login using incognito, but it didn't help.
I also tried switching theme, but this happened on both the Default theme and the Dani theme.
The mods that I have installed are "anti Bot" and GDPR Helper.

I also tried changing some server settings, this also hasn't helped. What I currently have is attached.

I greatly appreciate any ideas about how to fix this.

[d3vcho]

Hello,

I've noticed that in the footer of your forum does not appear SMF's copyright. As for that, I will reserve my right to provide you assistance with this problem.

[Sir Osis of Liver]

That's odd, just looked at forum a few minutes ago and copyright was there, now it's not?

It's on registration page, but not home.

[d3vcho]

Err... yeah, that's right. Although there's something wrong with it on index. There's just a large white box and if you click it, it redirects to SMF's License.

[arielvered]

I've noticed that in the footer of your forum does not appear SMF's copyright.

I really don't know a lot about this. I didn't erase any copyright information.

Maybe that happened when I switched from the default theme to Dani and this theme removed the footer.
The Dani theme was the theme recommended by simplemachines when I looked for something that worked on mobile.

I did that because google said that my forum wasn't readable on mobile devices.

I changed the theme back to default and now the footer is there.

[d3vcho]

That's right. Can you provide some information to log in and test the problem?

[arielvered]

That's right. Can you provide some information to log in and test the problem?

Am I understanding correctly that you want me to make a user login for you as Admin?

[Sir Osis of Liver]

Dani theme displays copyright correctly out-of-box.  Either a mod or edit removed it.

[d3vcho]

As Admin or as normal user, all I need is login info so I can see the problem. You can send it to me via PM.

[Shambles]

Dani theme displays copyright correctly out-of-box.  Either a mod or edit removed it.

He has the copyright class set as "color:rgb(255,255,255)" so it's there if you try and select it amongst the white background.

[arielvered]

He has the copyright class set as "color:rgb(255,255,255)" so it's there if you try and select it amongst the white background.

If I understand correctly, the text is set to white on white.
Which file do I change this in? I didn't see the string "copyright class" in any of the files for the theme.
And to what should I change it so that it shows up?

I prefer to keep on using Dani, as Google seems to dislike default.

[SychO]

Actually, it's not the text's color that was changed to white, it's the container background that was set to white,

if you go to the theme's folder > index.template.php, look for id="footer" and right after it class="wrapper" remove that class

[d3vcho]

I now have admin access to the said forum. Will be performing some checks, but I managed to log in using Firefox.

edit: I have successfully loged in the account using Firefox and Chrome, both with the default and Dani theme.
edit2: Also tried with Edge.

[arielvered]

Actually, it's not the text's color that was changed to white, it's the container background that was set to white,

if you go to the theme's folder > index.template.php, look for id="footer" and right after it class="wrapper" remove that class

Thanks. I did that and now the footer is showing up using the Dani theme.

[arielvered]

I now have admin access to the said forum. Will be performing some checks, but I managed to log in using Firefox.

edit: I have successfully loged in the account using Firefox and Chrome, both with the default and Dani theme.
edit2: Also tried with Edge.

I also manage on some machines. But some not.
The admin's computer will only work in incognito mode (also from edge didn't work), and also on her phone, but I can log her in from different machines.

Thanks so much for your help.

[d3vcho]

That's really odd it works on some computers and in some others not...

[Kindred]

WHat is the SPECIFIC error received when the individual is unable to log in?

[arielvered]

i have attached a screen cap.
incognito logged in, regular one with the error message.

[GigaWatt]

What's the login cookie's name and timeout interval?

Admin --> Configuration --> Server Settings --> Cookies and Sessions

[arielvered]

What's the login cookie's name and timeout interval?

Admin --> Configuration --> Server Settings --> Cookies and Sessions

Attached to the first message.