Moved forum to a .club domain, password recover mails don't get delivered

[RedPanda2013]

Hi guys,

I just moved my SMF to a new domain, which is a .club extension.

Many forum members of course have forgot their password and now (I tried myself too with a dummy account) mails don't get delivered, I even checked my spam folder.

Is it the .club the issue or could be my hosting provider? I haven't changed hosting, same company, same server, just a different domain.

Thank you

[Looking]

Just to verify, make sure all is setup correctly here. This may be of help to you: repair settings. Understanding where it goes and what it does: What is repair_settings.php?

Then, check your server mail setup or mail logs if you have access. Your host should be able to help you with that.

[Kindred]

hmmm.....   I know that SMF did have an issue with domains beyond the standard TLD...   I thought it was fixed, but maybe not?

Dev type folks? Do we properly handle FLDs in the email processing?

[RedPanda2013]

Just to verify, make sure all is setup correctly here. This may be of help to you: repair settings. Understanding where it goes and what it does: What is repair_settings.php?

Then, check your server mail setup or mail logs if you have access. Your host should be able to help you with that.

Hi, yes I used repair_settings immediately.

Not sure about how to check my mail server though.

Until just before the migration from a .it (italian) domain to this .club, everything was working fine.

[RedPanda2013]

hmmm.....   I know that SMF did have an issue with domains beyond the standard TLD...   I thought it was fixed, but maybe not?

Dev type folks? Do we properly handle FLDs in the email processing?

ohh nooo, please tell me there is a way to fix it 

We have spent thousands in order to brand this new .club address.

[RedPanda2013]

I think the mail get sent but the local spam kills them...I contacted Namecheap Hosting and they had no clue.

[vbgamer45]

In screenshot. * 23-09-2020 12-22-12 AM.jpg   The From line has the title but no from email address in the line

Is your domain "tradingclub.club" ?
You have no spf record and bunch of other issues https://mxtoolbox.com/domain/tradingclub.club/

[RedPanda2013]

In screenshot. * 23-09-2020 12-22-12 AM.jpg   The From line has the title but no from email address in the line

Is your domain "tradingclub.club" ?
You have no spf record and bunch of other issues https://mxtoolbox.com/domain/tradingclub.club/

The new domain is:

tradingschool.club


I have no idea what spf record is 

Also, cannot remember where is the part in the forum where I can edit the admin email address...you know where I used to receivemail notification about new member registrations...which also worked till yesterday with the previous domain.

Thank you

[vbgamer45]

Looks like a web hosting issue. The error message says relay not permitted. I am not sure if namecheap requires smtp credentials for their hosting.
https://mxtoolbox.com/domain/tradingschool.club

[RedPanda2013]

Looks like a web hosting issue. The error message says relay not permitted. I am not sure if namecheap requires smtp credentials for their hosting.
https://mxtoolbox.com/domain/tradingschool.club

The problem is that I tried twice asking them for help and they kept me asking which emails was I sending from...

I don't even know what to tell them.

But one thing is driving me crazy: until yesterday I got email from the forum about new members registrations....how do I change THAT email adress? (not mine...the FROM email address)??

Thank you

[vbgamer45]

That's under Server Settings

The email you want to give your host and new member registrations were it is coming from.

[RedPanda2013]

Looks like a web hosting issue. The error message says relay not permitted. I am not sure if namecheap requires smtp credentials for their hosting.
https://mxtoolbox.com/domain/tradingschool.club

by the way, I just checked that same website/tool with my previous domain and results are similar, so I don't think that's the issue.

[RedPanda2013]

That's under Server Settings

The email you want to give your host and new member registrations were it is coming from.

aha! damn it...I kept looking everywhere but didn't notice it because it doesn't save the address there...I just updated it...and as soon the page reloaded, it went blank again. Is that normal?

[vbgamer45]

Not normal. Do you have caching enabled under server settings?

[RedPanda2013]

Not normal. Do you have caching enabled under server settings?

I left it as default, never touched it....but guess what??? I opened it again now and the new email was there.
I have no idea what's going on but most of all, I got the mail now after I tried again to recover the password for my dummy account and WORKED!

Maybe that was the issue: the database had still the previous email address which somehow triggered the cPanel spam filters because maybe didn't like two different domains.

All I have to do now is wait to see if all other members receive the mails as well.

Thank you

[RedPanda2013]

Yes, problem solved!!!

So it was the webmaster mail, not the .club domain.

Thanks everyone!