Subscriptions Questions

[MrMorph]

Got some questions if anyone would kindly help.

I have three subscriptions in mind.

1) Is there a way to cancel one subscription when the user orders another one?

2) It seems to me that the only option to cancel a subscription themselves is to do it via PayPal - is that the only way built in?

3) I found that I can move a member to another member group for each subscription - what happens if they have two different subscriptions?

4) There does not seem to be any functions or data in $context about a member's current subscriptions standing - is that right? I need to do the checking of subs from scratch in PHP?

Thanks!

[Aleksi "Lex" Kilpinen]

1) No, if you order a subscription you already have it just continues the existing one and if you order another subscription, then both are active. That is basically because there's no refund process built in.

2) The subscriptions can be either one time, or recurring. One time subscriptions end when they are set to end, recurring subscriptions can be canceled.
I'm not completely sure, but I'd imagine you could end a recurring subscription through your profile ( Profile -> Actions -> Paid Subscriptions ) or cancel it through Paypal.

3) That is why the groups can be set primary or secondary, when you have multiple subscriptions that change groups, you should probably avoid using primary groups. That being said, I'm not actually sure if there is a conflict what would happen.

4) I would have to look in to this, I don't have an answer of the top of my head. Sorry.

[Illori]

recurring subscription must be cancelled on paypal end to stop the money, otherwise it will keep being paid, i believe the person paying has to do that.

[Sir Osis of Liver]

1) Is there a way to cancel one subscription when the user orders another one?

You would have to do that manually in ACP.

2) It seems to me that the only option to cancel a subscription themselves is to do it via PayPal - is that the only way built in?

Yes, recurring payment creates a PayPal subscription in member's PayPal account, it can only be cancelled by account owner.

3) I found that I can move a member to another member group for each subscription - what happens if they have two different subscriptions?

As per Lex, use additional groups in subscription settings.

4) There does not seem to be any functions or data in $context about a member's current subscriptions standing - is that right? I need to do the checking of subs from scratch in PHP?

You can view members' current subscriptions in Profile, and all subscriptions in Admin -> View Subscriptions.  Clicking on subscription displays all active and inactive subs with start and end dates.  You should be able to locate the data array in one of those areas if you need it for custom coding.

[MrMorph]

Thanks a lot folks, I have a better understanding now.