Email quit working

[jdgretz]

In the last day or so our system has quit sending out notifications, announcements, newsletters, etc.  Up to now, we had been using PHP for the email.  Working with Microsoft, we tried moving to SMTP (our email host is Microsoft Office 365) and still not getting anything to send.

Here is what I'm getting in the Error Log:

Type of error: General
http://socalpgr.org/pgr/index.php?action=emailuser;sa=sendtopic;topic=4734.0
Could not connect to SMTP host: 110 : Connection timed out

member John Gretzinger
Type of error: General
http://socalpgr.org/pgr/index.php?action=emailuser;sa=sendtopic;topic=4734.0

fsockopen(): unable to connect to smtp.office365.com:587 (Connection timed out)
File: /home/wzt5yswmnt1b/public_html/pgr/Sources/Subs-Post.php
Line: 1330

1329:      // Try to connect to the SMTP server... if it doesn't exist, only wait three seconds.
==>1330:      if (!$socket = fsockopen($modSettings['smtp_host'], empty($modSettings['smtp_port']) ? 25 : $modSettings['smtp_port'], $errno, $errstr, 3))
1331:      {
1332:         // Maybe we can still save this?  The port might be wrong.
1333:         if (substr($modSettings['smtp_host'], 0, 4) == 'ssl:' && (empty($modSettings['smtp_port']) || $modSettings['smtp_port'] == 25))
1334:         {
1335:            if ($socket = fsockopen($modSettings['smtp_host'], 465, $errno, $errstr, 3))
1336:               log_error($txt['smtp_port_ssl']);
1337:         }
1338:   
1339:         // Unable to connect!  Don't show any error message, but just log one and try to continue anyway.
1340:         if (!$socket)
1341:         {
1342:            log_error($txt['smtp_no_connect'] . ': ' . $errno . ' : ' . $errstr);
1343:            return false;
1344:         }
1345:      }


Mail type SMTP
SMTP server  smtp.office365.com
SMTP port  587
SMTP username  [email protected]
SMTP password ••••••••••••

If I change it back to PHP for mail type, the message goes into the queue and hangs there.

If I force sending the queue, it disappears from the queue but does not arrive in my InBox, nor does it show up in the Error Log.

Hosting is on Godaddy.

SMF version 2.0.18

Thoughts?

Thanks,

jdg

[Ninja ZX-10RR]

Hosting is on Godaddy.

There's your issue right there. You'll find loads of topics about that garbage host randomly popping issues up...
Double check your SMTP details.

Also, try to upload a simple php test file in the forum root with this (upon filling it with meaningful email addresses):

Code Select Expand

<?PHP
$sender = 'yourwebmasteremailaddressgoeshere';
$recipient = 'yourpersonalemailaddressgoeshere';

$subject = "php mail test";
$message = "php test message";
$headers = 'From:' . $sender;

if (mail($recipient, $subject, $message, $headers))
{
    echo "Yay at least this works, and it means the problem is within SMF configuration somewhere";
}
else
{
    echo "Emails do not work globally, talk to your host";
}
?>
call it however you want, then try to run it by directly opening its URL. If you rename it "mailtest.php" then it will open at http://socalpgr.org/pgr/mailtest.php, assuming "pgr" is the forum subfolder where it's at.

[Steve]

You might want to remove Ninja's file suggestion after you're done. I don't know if it will hurt anything to leave it or not but I personally don't like having test files in my forum folders when I'm done with them.

[Ninja ZX-10RR]

Huh, yes, indeed Forgot Thanks!

[jdgretz]

OK, an update - things still not working with either the PHP script or the SMTP configuration. 

However, I did find out why the PHP isn't working - we hit GoDaddy's hard limit on emails per hour and got blocked.  I'm currently in a time-out and waiting for the clock to run out.

Microsoft is working with me to figure out why the SMTP mail isn't working through their server.

The mailtest script works find, it's that GoDaddy is just dumping any emails coming from out application.

*sigh*

Looking for a new hosting service now.

jdg