Deleting a user blew up our errors - Cron errors

[user58389239]

Okay so something strange happened, does anyone know how to fix this?

We deleted a user upon their request, and it's created a flurry of ongoing errors in the error log.

Only mod installed is Ultimate Menu.

Here are some of the errors, it seems to repeat these 3 errors over and over:

Code Select Expand

www.site.com/forum/cron.php
Type of error: Template
The email template "reply_to_user_reports" could not be found.

Code Select Expand

https://www.site.com/forum/cron.php
 /home/site/public_html/forum/Sources/Errors.php (Line 222)
2: Undefined array key "language"

Code Select Expand

https://www.site.com/forum/cron.php
 /home/site/public_html/forum/Sources/tasks/MemberReportReply-Notify.php (Line 151)
2: Undefined array key "member_name"
I also keep getting Moderator notifications over and over under Alerts:

xxxxxxxxxxxxx replied to the report about the profile if (N/A)

[user58389239]

I see two problems, but not sure how to solve them:

1. It's trying to send an email template that doesn't exist...I can't find "reply_to_user_reports" in the file EmailTemplates.english.php. I suppose I could add that template, but not sure why it doesn't exist in the first place?

2. Even if I add the template, it doesn't seem like it would fix the "Undefined array key" error.

[user58389239]

Bump - any ideas on this one?

[user58389239]

I fixed this for now by just commenting out the section in MemberReportReply-Notify.php that sends an email. Kind of a kludgy fix but the errors stopped.

[Kindred]

you should not have to do that -- because this error does not occur on any of the three systems I tested....

so, the problem would seem to be something specific to your environment.

on the other hand, I would expect to see
$txt['reply_to_user_reports_subject']
$txt['reply_to_user_reports_body']

while there IS

$txt['reply_to_member_report_subject'] = 'Follow-up to reported profile: {MEMBERNAME}';
$txt['reply_to_member_report_body'] = 'Previously, the profile of {MEMBERNAME} was reported.

[user58389239]

Do you think if I copy that template and rename it:

$txt['reply_to_user_report_subject'] = 'Follow-up to reported profile: {MEMBERNAME}';
$txt['reply_to_user_report_body'] = 'Previously, the profile of {MEMBERNAME} was reported.


It would fix the issue?

What I'm not sure about is if it would fix this error: 2: Undefined array key "member_name"

Because it seems like it's trying to send an email about a user who no longer exists.

[Kindred]

Well, yeah, that's the other problem...

The system should not be doing that. You seem to have a very unusual set of conditions that I'm not sure I can duplicate

[user58389239]

Kindred if it's helpful I could PM you a link to our forum and a login. Our site has been around a long time, I don't know for sure but it's possible it's went through upgrades from 1.X > 2.0.X > 2.1, which maybe has created some legacy artifacts.

Regardless, our Mods are fine not getting these email notifications, so my "comment out" strategy, while not ideal, works for me as a solution to this issue.