Strange 'New Topic' User interface ??

[stoo23]

Hi guys,

I have one particular user (based in China), that for some time has had a rather strange New Topic interface.
He had reported this issue some time ago and to be honest, I thought it had been resolved but obviously Not 

This, is what he Sees:

You cannot view this attachment.

He has Never managed to get / see this:

You cannot view this attachment.

Quite some difference !!
As far as I am aware he is the Only member experiencing this issue.
He does not even see the PostImage button ??

His Spec's, are;
OS(win10 22H2 19045.5073) is unicode.
Browser is firefox[131.0.3 (64 bit) also, MS Edge.

I had at one stage thought perhaps being in China, they may have been somehow 'Filtering' out the PostImage function but it still does not explain the lack of Formatting Buttons etc.
We had previously suggested / tried changing/checking WYSIWYG settings etc to no avail.

Anyone have Any ideas what may be causing this ??

Thanks in advance 

[Aleksi "Lex" Kilpinen]

If I had to guess, I'd start by looking at the language package - is there something wrong with it? Does it break code, stopping JS?

[stoo23]

Well, as far as I'm aware he is Not using a language Pack and like the rest of us, using the Forum Default Theme and language, being English.

We have not loaded any language Packs and whilst we do have members from All parts of the globe this forum and it's earlier forebears were all in English and the members actually prefer to keep everything in English.

You cannot view this attachment.

[Arantor]

Try changing the JavaScript source to local rather than one of the CDNs.

[stoo23]

OK,... How will that affect all the other members ??

[Kindred]

It shouldn't...   what is probably happening is that China is blocking the delivery of js

[stoo23]

Ahhh OK,.. thanks, I was thinking that perhaps the Government were possibly doing something.

Thanks,.. I'll try that and get him to report back for me and will let you guys know 

stay tuned, don't touch that dial,... LOL

cheers

[Sir Osis of Liver]

I was thinking that perhaps the Government were possibly doing something.

I'm from the government and I'm here to help. 

[GL700Wing]

I was thinking that perhaps the Government were possibly doing something.

I'm from the government and I'm here to help. 

[stoo23]

Hi again guys,
Apologies for not getting back to you all about this Issue.

Having now checked, it seems OUR JavaScript source IS 'local', so that is perhaps obviously Not the problem

Anything I can perhaps get my User to try locally that might help shed some light on his issue ??

cheers,
Stewart

[Sir Osis of Liver]

Can try a different browser.  Make sure javascript is enabled.

[stoo23]

Can try a different browser

Well, he normally runs Firefox but Has tried and often also uses Chrome but has also tried MS Edge, all to no avail 

Make sure javascript is enabled

OK, will suggest same, as I have to contact over another matter.

[Sir Osis of Liver]

JS is enabled by default in most browsers, so that's probably not the problem.  If it's only happening to the one member in China, it's more likely something related to this -

https://www.chinafy.com/blog/why-websites-dont-work-in-china

[stoo23]

Hmmm, ... I guess ... perhaps but he experiences No Speed or Loading issues of the forum at all, as far as I'm aware and can interact with it similarly to our other users.

Mind you, that said, I will usually see a string of Errors appear in my Admin' section whenever He posts 'Attachments', such as Images in his post or Files uploaded to the server by the forum's interface.

I am unaware of there being Any other Issue with the forum, Other than the 'Depleted' user interface when Posting. 

[Sir Osis of Liver]

I will usually see a string of Errors appear in my Admin' section whenever He posts 'Attachments', such as Images in his post or Files uploaded to the server by the forum's interface.

Would be interesting to see those errors.

[stoo23]

OK, will Copy & post them here next time he does 

[stoo23]

Well, after discussing this with the member and my local Sys' Admin' friend, we Cleared the Forum Cache and perhaps miraculously, it seems to have Fixed his issue !!       

I asked him to Post both an image file and a code .zip file (as he has done previously, causing errors) and No errors were generated 

This is all rather odd TBH, as he has been experiencing this Issue for some time, during which the Cache Would have been cleared, seemingly Without fixing his issue,... so,... go figure,.... 

Why this worked, I have NO idea but at least I have a happy forum member 
Will just have to wait and see if his issue occurs again, in the future.