Succesfully installed mods don't show up, "open_basedir restriction" error

[Vandaahl]

It's weird, but on my 1.1.5 install I can upload and install mods, and after installation it says they are succesfully installed. But when I click on Installed Mods none are listed, and I know for a fact that nothing got installed, because the new files are nowhere to be seen with FTP. I ch-modded the Packages folder to 777. I just noticed in my error log that when I browse the files of a mod the following error gets generated for each file in that mod:

2: file_exists() [<a href='function.file-exists'>function.file-exists</a>]: open_basedir restriction in effect. File(/spoiler.gif) is not within the allowed path(s): (/home/deb4756/:/tmp:/usr/local/lib/php/)
Bestand: /usr/home/deb4756/domains/cinema-extreme.com/public_html/forum/Sources/Subs-Package.php
Line: 327

Line 327 refers to this:

// Not a directory and doesn't exist already...
if (substr($current['filename'], -1, 1) != '/' && !file_exists($destination . '/' . $current['filename']))
$write_this = true;

What could be the problem?

[greyknight17]

Ask your host to disable the open_basedir restriction that's in place there. It's prohibiting you from installing the mod.

[Vandaahl]

I asked them but they won't turn it off because they say it's a necessary security setting (I'm on shared hosting btw). They think it's caused by an incorrect SMF configuration setting, but I'm not sure yet where to look.

[greyknight17]

Look at your phpinfo.php file and see if you have any values for the following entries:

open_basedir
upload_tmp_dir

What is a phpinfo() file?

[Vandaahl]

I have a 'local' value for open_basedir (called "/home/deb4756/:/tmp:/usr/local/lib/php/"), but no 'master' value. Upload_tmp_dir has both (called "/tmp").

[greyknight17]

Ask your host if they can add your SMF directory to the allowed paths for you.

[Vandaahl]

Thanks, I will.

[greyknight17]

I see that this topic is marked as solved now. Did adding the SMF directory to the allowed paths resolve the issue?

[Juan Carlos]

I have the same problem and I cant not resolve it with the host.

2: createList() [<a href='function.createList'>function.createList</a>]: open_basedir restriction in effect. File(/Subs-Membergroups.php) is not within the allowed path(s): (/var/www/vhosts/cuatrocuatro.com/httpdocs/foro:/)

Can you tell me exactly what they need to change?