User can't create avatar

[Leemy]

I have a few users messaging me that they can't upload avatars. They enter the file path in the form, upload the pic, but nothing shows up.  In the \attachments\ directory, there is no avatar for them (i tried adding one myself, too)

Should the attachments\ folder be chmod "777" or "644" or what? Is that the issue??

Thanks

http://bhangrateamsforum.com is the site

[kat]

It should be write-enabled, yeah.

[Leemy]

Yeah right now it's all 777 so idk why they cant make avatars.

[kat]

Just to check...

If you've set the avatar size-limit, try uploading one that's smaller than the setting and see what happens. It could be that the resizing function's screwed.

[Leemy]

Nope even tiny PNGs fail.

[kat]

What about gifs?

[H]

Are there any errors in your error log? (Admin area > Error log)

[Leemy]

Just went through my error log, a bunch of password incorrects lol but no nothing related to this!

[Leemy]

Any help with this?
If it's relevant when I go to Attachments/Avatar settings I get a red message saying
The GD module is currently not installed. Some avatar features are disabled.

No one can edit/add avatars!

[Leemy]

I tried setting a custom path for the avatars instead of attachments (with 777 permissions)

I got the visible message

Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Please consult your server administrator for more information.

And Error Log messages

Apply Filter: Only show the errors with the same message
2: move_uploaded_file() [<a href='function.move-uploaded-file'>function.move-uploaded-file</a>]: Unable to move '/tmp/phpZujnaP' to '/home/*USER*/public_html/discuss/*PATH*/avatar_tmp_27'
File: /home/*USER*/public_html/discuss/Sources/Profile.php
Line: 1145

Apply Filter: Only show the errors with the same message
2: move_uploaded_file(/home/*USER*/public_html/discuss/*PATH*/avatar_tmp_27) [<a href='function.move-uploaded-file'>function.move-uploaded-file</a>]: failed to open stream: Permission denied
File: /home/*USER*/public_html/discuss/Sources/Profile.php
Line: 1145

[H]

The GD module is currently not installed. Some avatar features are disabled.

This means that GD is missing from php. You should contact your host about this.

[Leemy]

What is "GD" so I can tell them???
Also is this the root of the problem or something tangential

[N3RVE]

'GD' is an image manipulation module that's usually compiled with PHP. It's used basically for dynamic image creation. For SMF, we use the 'GD' library to create .gif or .png images directly from our code.

If you are unsure if you have 'GD' library, you can run phpinfo() (What is phpinfo.php?) to check that 'GD' support is enabled.

It's possible your error has more to it than the missing 'GD' library as SMF can use other methods to resize image files such as HTML. I'd like you to look in server error log and post any related errors.

-[n3rve]

[Aleksi "Lex" Kilpinen]

[n3rve] likes to repeat himself, does he?

[Leemy]

The host added the GD module and it seems to have fixed the problem. Thanks all

[H]

Glad that sorted it for you