Message Text Left Empty

Started by JoeWaters, March 16, 2015, 11:39:18 AM

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JoeWaters

In doing a search, I see that this problem has shown up several times in past years, but it wasn't clear what was causing the problem and how to fix it.  (User enters text into message, but when trying to save message, gets error saying message was empty and so nothing is saved.)  It has now showed up on my forum and it remains a mystery as to what is causing the problem.  It is intermittent, that is, it does not pop up every time But it is affecting a lot of users.

I have recently moved to a new, more powerful server.  Everything else about the forum seems to be working OK.  It's just this new "bug" has now appeared.  Has the problem every been identified.  One forum posting suggested the problem was with the WYSIWYG editor, however, I could not see anywhere an option to turn that editor on or off.

margarett

When you post and the message disappears, that means that something messes with $_POST['message']. SMF itself only parses BBC/smileys and strips out html and PHP. So if nothing in this context is the cause, I would go with a server issue (which makes sense, considering that this happened after you changed servers), especially mod_security or a similar plugin.

Can you get us a phpinfo?
What is a phpinfo() file?
Se forem conduzir, não bebam. Se forem beber... CHAMEM-ME!!!! :D

QuoteOver 90% of all computer problems can be traced back to the interface between the keyboard and the chair

Illori

are you using 1.1.* or 2.0? what is the content of the post that is giving this error message? is it a youtube link or bbc for youtube? some youtube mods have been known to cause this issue.

JoeWaters

margarett, I've asked Lunarpages (which hosts my server) to take a look at this problem.  I've sent them your response, perhaps it will help then find a solution.

Illori, I am using version 1.1.20. One of my forum users sent me this summary:
I made several attempts to post a response to YOUR last post including closing my browser, and switching browsers (several times) . I use IE and FireFox with latest update.

Here are my observations and personal experience.

1. Seems to be a problem from all IP addresses
2. ditto - All browsers
3. Members have tried to determine if certain, or special  characters are the problem... appears to be none
4. Copy and paste from text editors or write directly into message field... no difference
5. Short or long message... makes no difference
6. sometimes works first time, other times it takes several attempts, sometimes I give up
7. If I copy and paste from the message field itself... still have the problem
8. Members have been trouble shooting the problem for at least a couple of weeks, doesn't seem to be a specific pattern

My forum can be found at PSRTUTORIAL dot COM.  Guests can browse several boards, but can not post.

Today, I added several posts to the forum and encountered to problems (I am using Firefox on an iMac).  However, I have encountered the problem in the past.

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