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Author Topic: Error 500 server is down  (Read 8696 times)

Offline Awilum

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Error 500 server is down
« on: October 30, 2009, 06:51:34 AM »
I try to open this topic and last page
http://pascalgames.net/index.php?topic=183.msg2186;topicseen#new

Error 500: Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

The problem is on the server side, not with your browser or the address. Please contact your webmaster.

Before to contact administrator, check, please, - permissions on a file(s) must be 0644, on a directory(s) - 0755


Other topics can be opened and no any error messages appear




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Offline Tristan Perry

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Re: Error 500 server is down
« Reply #1 on: October 30, 2009, 07:41:37 AM »
It works for me, but very slowly. Have you contacted your host about this? It does seem like a host issue (since your site is very, very slow at the moment)

Offline Awilum

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Re: Error 500 server is down
« Reply #2 on: October 30, 2009, 08:55:59 AM »
I wrote Hosters

answer

Quote
scripts from your account cause the server load of virtual hosting, and terminate its execution protection system and you see a 500 error

In case you do not optimize the work content and your site will also cause you to load your account will be blocked on the basis of public offer, since it interferes with normal operation of virtual server hosting.

Below you can log in the last 15 minutes. Load higher than 35 is unacceptable even for the tariff plan "Elite"

vh10   awilum   56.2   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    62.105.37.74   2009-10-30 11:33:50
vh10   awilum   58.5   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    62.105.37.74   2009-10-30 11:33:57
vh10   awilum   31.5   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:38:47
vh10   awilum   37.7   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:38:49
vh10   awilum   56.4   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:38:56
vh10   awilum   90.0   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:39:04
vh10   awilum   81.5   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:39:04
vh10   awilum   79.0   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:39:11
vh10   awilum   72.9   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:39:12
vh10   awilum   45.0   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    194.54.88.5   2009-10-30 11:41:43
vh10   awilum   48.1   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    194.54.88.5   2009-10-30 11:41:43
vh10   awilum   57.9   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    194.54.88.5   2009-10-30 11:41:50
vh10   awilum   85.5   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:41:50
vh10   awilum   61.5   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:41:58
vh10   awilum   35.0   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:42:49
vh10   awilum   39.2   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:42:49
vh10   awilum   30.7   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:42:57
vh10   awilum   33.0   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:42:57
vh10   awilum   30.7   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:43:04
vh10   awilum   34.8   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:43:20
vh10   awilum   37.7   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:44:10
vh10   awilum   34.5   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    77.87.207.195   2009-10-30 11:44:46
vh10   awilum   34.9   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    95.132.167.140   2009-10-30 11:44:54
vh10   awilum   34.6   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:45:43
vh10   awilum   32.1   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:45:49
vh10   awilum   56.0   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    193.238.195.56   2009-10-30 11:45:49
vh10   awilum   39.3   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:45:51
vh10   awilum   39.3   0.2   /hsphere/local/home/awilum/pascalgames.net/index.php    212.95.117.78   2009-10-30 11:45:58
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Offline Awilum

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Re: Error 500 server is down
« Reply #3 on: October 30, 2009, 08:57:16 AM »
I have max 10 - 18 peoples online

and I try to open this topic and last page
http://pascalgames.net/index.php?topic=183.msg2186;topicseen#new [nofollow]
Other topics can be opened and no any error messages appear

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Offline Tristan Perry

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Re: Error 500 server is down
« Reply #4 on: October 30, 2009, 09:11:24 AM »
They are essentially trying to blame you, but it seems to be your host's fault, not yours.

Could you please download the status.php file at:

http://www.simplemachines.org/community/index.php?topic=49999.0

And upload it to your website, and give us the link to it? (The file is attached to the bottom of that first post)

Since you only have 10-18 people online, it does seem to me (at the moment) that this is your host's fault, not yours.

The status.php file may help us know better what to suggest.

Edit: Also, could you please list what mods you have installed?

Edit 2: I just checked your site, and you currently only have 4-7 people online. But yet it's still quite slow. Hence I can't (at the moment) imagine this is your fault.
« Last Edit: October 30, 2009, 09:18:04 AM by Tristan Perry »

Offline Awilum

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Re: Error 500 server is down
« Reply #5 on: October 30, 2009, 09:31:48 AM »
http://pascalgames.net/status.php

mods
Quote
Anonymize Links    2.5     
Language File Compare    1.0.1
SMF Articles    1.0.2     
Anti-Spam Verification Questions    1.02     
Faster Parsecode    1.10     
Downloads System    1.2.5     
SMF 1.0.18 / 1.1.10 / 2.0 RC1-2 Update    1.1 
SimplePortal    2.2.2 
SMF Canonical Tag    1.2
Prettier_Quotes    1.12
Shiny Smiley Icons    1.0 
SMF Sitemap    1.2.2     
Memberlist_Xrevolution    1.2 
SMF Syntax Highlighter    0.1b
Eliana Mod    2.0     
SMF 1.0.17 / 1.1.9 / 2.0 RC1 Update    1.0     
Ad Managment    2.3     
Delete Spam Posts 1.2    1.2
AvatarSelect    1.1.2     
eNinja - Custom Pages    1.0.10   
WOW Names    1.0.0     
Ultimate Profile    0.9     
eNinja - Custom Pages    1.0.12
RSS Feed Icon    1.1     
Page Management    1.3 
Load Standard Language    1.0.2
Box BBCode    1.2     
Ban List    2.0     
Custom BBCode    2.00
SMF 1.0.17 / 1.1.9 / 2.0 RC1 Update    1.0 
SMF Links    2.1 
Fight Spam    0.1 
BK-SMF Drop Down Menu    1.0
Bakers Dozen Pages    1.1
Aeva ~ Auto-Embed Video & Audio    6.9.99
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Offline Awilum

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Re: Error 500 server is down
« Reply #6 on: October 30, 2009, 02:59:32 PM »
I went to a imode
http://pascalgames.net/index.php?topic=183.55; imode
on that topic, and everything is normal, look at that last page and do not see anything strange.
but if I go in just a normal topic of 4 page, and this is the error 500
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Offline Awilum

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Re: Error 500 server is down
« Reply #7 on: October 30, 2009, 08:25:42 PM »
In  imode I create a post and it creates a page number 5.
pages 1,2,3,5 I can open
page 4 in this topic i cant open  :(
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Offline Tristan Perry

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Re: Error 500 server is down
« Reply #8 on: October 31, 2009, 06:03:59 AM »
Hmm, it's a tricky issue. However I've been checking your Status.php file frequently and server load is always at least 4.5, and has touched around the 7 mark. I'd say, for that processor, a figure of 2/3 (all other things remaining the same) should be the maximum your host should aim for.

Your forum currently only has 3 people online, but yet the status.php file is showing server loads are still nearly at 5. I personally feel that this is a case of your host perhaps over-loading their server a bit (since your forums have no 'heavy' mods, and no-one is currently online your forums and server loads are still quite high). Can you try asking your host to move you to a less crowded server?

Offline Awilum

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Re: Error 500 server is down
« Reply #9 on: October 31, 2009, 07:47:18 AM »
error logs

Quote
[Sat Oct 31 13:41:10 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:42:19 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:42:44 2009] [error] [client 193.238.193.224] Premature end of script headers: /hsphere/local/home/awilum/pascalgames.net/index.php
[Sat Oct 31 13:42:52 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
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Offline Tristan Perry

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Re: Error 500 server is down
« Reply #10 on: October 31, 2009, 08:01:56 AM »
The "File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico" error is fine - that just means that you haven't uploaded a favicon (that 16x16 pixel icon that appears next to a bookmarked website, etc).

If you have any other errors relating to "Premature end of script headers" or ones mentioning "Server errors"/"500" errors, please copy and paste those ones here :)

Offline Awilum

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Re: Error 500 server is down
« Reply #11 on: October 31, 2009, 08:21:37 AM »
Quote
[Sat Oct 31 13:41:10 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:42:19 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:42:44 2009] [error] [client 193.238.193.224] Premature end of script headers: /hsphere/local/home/awilum/pascalgames.net/index.php
[Sat Oct 31 13:42:52 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:42:59 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:44:36 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 13:51:49 2009] [error] [client 67.195.115.159] File does not exist: /hsphere/local/home/awilum/pascalgames.net/forum/index.php
[Sat Oct 31 14:04:07 2009] [error] [client 66.249.65.226] File does not exist: /hsphere/local/home/awilum/pascalgames.net/forum/Themes/default/images/4/off.gif
[Sat Oct 31 14:10:23 2009] [error] [client 195.46.34.91] File does not exist: /hsphere/local/home/awilum/pascalgames.net/null
[Sat Oct 31 14:11:05 2009] [error] [client 195.46.34.91] Premature end of script headers: /hsphere/local/home/awilum/pascalgames.net/index.php
[Sat Oct 31 14:11:05 2009] [error] [client 195.46.34.91] File does not exist: /hsphere/local/home/awilum/pascalgames.net/null
[Sat Oct 31 14:11:26 2009] [error] [client 195.46.34.91] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico
[Sat Oct 31 14:13:48 2009] [error] [client 195.46.34.91] File does not exist: /hsphere/local/home/awilum/pascalgames.net/null
[Sat Oct 31 14:17:15 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/Themes/newdef112_tp/images/bbc/box.gif
[Sat Oct 31 14:17:16 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/Themes/newdef112_tp/images/bbc/box.gif
[Sat Oct 31 14:19:12 2009] [error] [client 193.238.193.224] File does not exist: /hsphere/local/home/awilum/pascalgames.net/favicon.ico

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Offline Tristan Perry

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Re: Error 500 server is down
« Reply #12 on: October 31, 2009, 02:59:26 PM »
Hmm, thanks. Do you have any that mention "500" or "server errors"? Or are they all of the same 'type' as above?

(By 'type' I mean "File does not exist:" and "Premature end of script headers" errors)

Offline 青山 素子

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Re: Error 500 server is down
« Reply #13 on: October 31, 2009, 03:25:33 PM »
A "premature end of script headers" will result in a 500 error. This error is most common when using PHP as a CGI and the timeout is hit. Usually, this timeout is hit on overloaded database servers (script is waiting on MySQL to respond).

Combined with the load info mentioned above, I'm going to agree that the problem is an overloaded server.
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Offline JLHC

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Re: Error 500 server is down
« Reply #14 on: November 07, 2009, 03:24:38 PM »
Are your site running from a VPS? If so what is the amount of RAM that you are currently having?
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Offline saintsinner

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Re: Error 500 server is down
« Reply #15 on: December 10, 2009, 10:09:53 PM »
i am also getting this same error, whenever i try to install a new mod or post a new topic. i get 500 Internal Server Error. I have uploaded status.php but dint understand anything from there. can anyone check it out and translate if my configurations are wrong or theres a problem with the webhost.
http://www.footballfuror.com/status.php

Offline JLHC

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Re: Error 500 server is down
« Reply #16 on: December 11, 2009, 12:49:48 AM »
i am also getting this same error, whenever i try to install a new mod or post a new topic. i get 500 Internal Server Error. I have uploaded status.php but dint understand anything from there. can anyone check it out and translate if my configurations are wrong or theres a problem with the webhost.
http://www.footballfuror.com/status.php

Your server's load seem to be extremely high. I highly believe that your server is overloaded as JustHost is cramming over 1400 websites in this particular server.
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Offline tumbleweed

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Re: Error 500 server is down
« Reply #17 on: December 11, 2009, 02:25:38 AM »
i am also getting this same error, whenever i try to install a new mod or post a new topic. i get 500 Internal Server Error. I have uploaded status.php but dint understand anything from there. can anyone check it out and translate if my configurations are wrong or theres a problem with the webhost.
http://www.footballfuror.com/status.php

You host "justhost" is a known overseller check out this post:
http://www.simplemachines.org/community/index.php?topic=312439.0
And
http://www.simplemachines.org/community/index.php?topic=352576.0

Find a new host and your forums will be just fine.

Search for a host here:
http://www.simplemachines.org/community/index.php?board=155.0

Frank
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Offline greyknight17

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Re: Error 500 server is down
« Reply #18 on: February 18, 2010, 07:04:21 PM »
Awilum, is this issue resolved now? Did you contact your host and asked them if it's possible to move you to another server that is less crowded to see how the performance is?