"The server encountered an unexpected condition" Error after installing Arabic!

[companyreview]

I have encountered the most strange case that might meet someone who tries to install a forum.

I have installed SMF successfully on my remote server (files, db, config,..everything) it just works fine. Through the administration panel of the forum, I installed a new language, the "Arabic" language. It tells me that the installation is successful but upon turning to the forum, it gave me the following error message: "The server encountered an unexpected condition which prevented it from fulfilling the request. The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.".

An error is not the end of the world! I tried somethings.
First, I re-uploaded the files of the forum overriding the old files (but not for the configuration file settings.php), but it still not working.
Second, I tried a new clean installation, I removed every single file in the root of the old installation, dropped the DB entirely, recreated the DB, and uploaded the fresh extracted files of SMF to the server root once again. I tried to begin a clean installation but guess what?! It still gives me the same error?!!!
How can it feel the previous installation? I don't know! Everything is new .. both files and db are new and fresh, how could it know about the previous installation?!!! Very strange to me as I am a PHP/MySQL developer for over 8 years now!

Even more, I uploaded a new .php file that I wrote it myself in order to test the db connection, guess what? It gives me the same error! What is the relation between my file and the previous installation of SMF? I don't know!

Is there anyone here can help me discover what happened? And how can the script feel the previous installation?? And what is the relation between my own .php file and the error of the previous installation of SMF? One last question, How reliable the SMF is?!

[emanuele]

Hello companyreview and welcome to sm.org.

Does your host use suexec?
SMF may have tried to chmod some file or directory to 755 or 777 and the server may have locked down everything.

One last question, How reliable the SMF is?!

Sorry, but here I have to answer with another question: how could you expect that we (that develop and support SMF) say that is not 100% reliable?

[companyreview]

Hi Emanuele,

Thank you for answering my question.
I have checked the log file of my hosting provider. hxxp:aaia-eg.com [nonactive] is the staging server for hxxp:companyreview.org [nonactive]. Anyway, below are the latest log records regarding both domains. Your guess seams to be right as "suexec" is mentioned in each record. I know now it taking the server administration way rather than the development way. I am not good at server administration, could you please advice me how to avoid this policy violation upon installing the Arabic language?

Thank you in advance.


20120930T032405: hxxp:www.aaia-eg.com/index.php [nonactive]
suexec policy violation: see suexec log for more details

20120930T032435: hxxp:www.aaia-eg.com/index.php [nonactive]
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20120930T032453: hxxp:aaia-eg.com/index.php [nonactive]
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20120930T105027: hxxp:www.aaia-eg.com/index.php [nonactive]
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20120930T114803: hxxp:www.aaia-eg.com/index.php [nonactive]
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20120930T124410: hxxp:www.aaia-eg.com/index.php [nonactive]
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20120930T134151: hxxp:www.aaia-eg.com/index.php [nonactive]
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20120930T134846: hxxp:aaia-eg.com/index.php [nonactive]
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20121004T045752: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121004T102850: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121004T150225: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121004T174929: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121004T212050: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T011255: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T011257: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T011301: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T011310: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T012128: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T012311: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T012355: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T012651: hxxp:aaia-eg.com/index.php [nonactive]
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20121005T012849: hxxp:aaia-eg.com/index.php [nonactive]
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20121005T012919: hxxp:aaia-eg.com/index.php [nonactive]
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20121005T013222: hxxp:aaia-eg.com/index.php [nonactive]
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20121005T013228: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T013229: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T013233: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T013242: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121005T013245: hxxp:aaia-eg.com/index.php [nonactive]
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20121005T013247: hxxp:aaia-eg.com/index.php [nonactive]
suexec policy violation: see suexec log for more details

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20121005T044228: hxxp:www.aaia-eg.com/index.php [nonactive]
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20121006T065258: hxxp:companyreview.org/index.php [nonactive]
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20121006T090419: hxxp:www.companyreview.org/index.php [nonactive]
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20121006T090430: hxxp:www.companyreview.org/install.php [nonactive]
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20121006T090724: hxxp:www.companyreview.org/index.php [nonactive]
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20121006T090728: hxxp:www.companyreview.org/index.php [nonactive]
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20121006T090850: hxxp:companyreview.org/index.php [nonactive]
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20121006T100235: hxxp:companyreview.org/index.php [nonactive]
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20121006T101726: hxxp:companyreview.org/install.php [nonactive]
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20121006T102556: hxxp:companyreview.org/install.php [nonactive]
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20121006T102710: hxxp:www.companyreview.org/conntest.php [nonactive]
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20121006T102839: hxxp:www.companyreview.org/conntest.php [nonactive]
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20121006T102859: hxxp:www.companyreview.org/conntest.php [nonactive]
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[emanuele]

* emanuele is not that good either...

It's a while I don't check the code that adds a new language, but for sure the easiest way is to do it manually: go to the download page and select language packs, then the language that you want to install and finally if you want the UTF8 pack or not.
Download it on your computer, extract it and upload the extracted files to the root of the forum.
You will then find the new language available.

To restore the site you may have to contact your host.

[Arantor]

If it's complaining about suexec, it's almost certainly a file permissions issue, very likely the language files are 666 and shouldn't be.

[companyreview]

Hello Guys,

Thank you so much for your generous help. I have resolved the problem by changing the permissions of the files and it is now working just fine.