A FEW users reporting that my forum is slow - What to tell them?

[sck]

I have a couple of users that are having issues with my site being slow for them.  All others are reporting no issues and the pages are loading instantly for me.  http://workingdecoys.net/workingdecoysforum/index.php

I checked the error log and there are no errors posted for this user.

here is the post from one of the users:


I am running Windows 8.1 with all updates.  Running the latest version of Chrome.  It took me 5 tries to get to this reply box, every other time the page hung up and did not render.  I also hang up about 75% of the time when just trying to read the forum.

The other day, I tried Internet Explorer on the forum to see if it was better.  It is version 11.  Internet Explorer gave me the same results as Chrome-- it hung up about 75% of the time.

I am in an experimental area for Time Warner and have extremely fast internet.  I am currently getting 120 Mbps download and 22 Mbps upload-- on my WIFI.  I am about 2x that fast on a direct cable to my router.

For contrast, here are the internet speed recommendations from Netflix to stream their media:


Quote from: Netflix

Below are the Internet download speed recommendations per stream for playing movies and TV shows through Netflix.

0.5 Megabits per second - Required broadband connection speed
1.5 Megabits per second - Recommended broadband connection speed
3.0 Megabits per second - Recommended for SD quality
5.0 Megabits per second - Recommended for HD quality
25 Megabits per second - Recommended for Ultra HD quality




I have 5 times the recommended internet speed from Netflix for their highest quality streams.

I have no problems with any other internet forums, Netflix, Facebook, etc.  It's ONLY this forum.  This is the only Simple Machines forum I visit, most of the others are UBB, and a few other smaller forum providers.

Any thoughts on what the issue might be causing his issue?  I would like to help solve it for him as he is one of the best members on the forum.  I posted a question on the forum to see if others were having the same issues and it does not look like they are so it must be something on his end.

[margarett]

To me it opens fast as a guest.

It's possible that there is some kind of network constraint between his end and your forum. Not likely as he seems to be in the US as you are but that's a possibility. Also, he should check with other internet access and/or other PC.

I see you're using Godaddy but if that was the case, other users would be affected...

[sck]

I had problems with SMF and GoDaddy free hosting when I set up the site but those went away when I moved to paid hosting.  Now the only time I have issues with GoDaddy is when I "think" they are moving my site.  I will have issues for a day or so and then they clear up.  I have learned to just wait it out. 

99% of my users are in the US. 

Any thing he can do on his end if he doesn't have an extra computer to test on?

[margarett]

Just maybe to use a proxy or Tor... That should allow to test the network connectivity possibility...

[sck]

Just maybe to use a proxy or Tor... That should allow to test the network connectivity possibility...

Thanks but that is over my skill level and I am sure it is his also.

[margarett]

You can just use Tor Browser

https://www.torproject.org/projects/torbrowser.html.en