Threads Are Missing-Please help

[Debbie3]

I have a section on my forums which had many threads with helpful articles. A member asked where one was and it is not there anymore neither are many others. But when I check the show posts of the member who made the article it comes up in their list of posts they made and when I click it the post, it shows its in the helpful article section, but if you click the board its not there.

How can I fix this please and get back the articles that are missing from that board?

[Siirist]

Hi Debbie,

ver of SMF?
What Mods are installed - just in case one controls permissions.
Have you backed up you database?

I have a section on my forums which had many threads with helpful articles.

Section?  Is this a Category? Or a Board?

A member asked where one was and it is not there anymore neither are many others. But when I check the show posts of the member who made the article it comes up in their list of posts they made and when I click it the post, it shows its in the helpful article section, but if you click the board its not there.

How can I fix this please and get back the articles that are missing from that board?

Are the Articles actually "Topics"?

It sounds like it may be a permissions thing.
On my board, I gave a potential member a link and told them if they register they will see it. However, they replied saying that they couldn't find it.
When I went in to Admin > Forum > Boards and clicked "Modify" on the board that they couldn't "see" and discovered that their posting level was not "allowed" to see the board -
Allowed Groups:
Groups allowed to access this board.
The "Newbie" membergroup was NOT checked.

Those are my thoughts.

Be Well,
Siirist

[Debbie3]

thank you, they were all there before

ver of SMF? 2.0.11
What Mods are installed - just in case one controls permissions.
Avatar for banned members
SA Chat
Annoy User
IP-Address Tracer
Generic Avatars
Anti-spam by CleanTalk
Login Security
BK Modding StatCounter
Have you backed up you database?
yes

sorry its a board where the topics are missing. yes the articles are topics, all groups are checked except guests I don't want guests to see anything unless they register.
I cant see the missing topics as admin either in that board

[Siirist]

thank you, they were all there before

Something I forget to "ask myself" is
When did it happen? i.e. Did I do something to the forum? If so, what?

That said, have you

Admin > Forum > Boards and clicked "Modify" on the board that they couldn't "see" and looked over -
Allowed Groups:
Groups allowed to access this board.

Although I must agree that as an Admin, you have permission to see everything.


You could try running Repair Settings and see if there is a problem with the tables.

There is a page that gives instruction in the Online Manual > FAQs > Repair Settings.php

http://wiki.simplemachines.org/smf/Repair_settings.php/en

Siirist

[Debbie3]

I ran repair this morning and no change but not that repair, I used repair under maintainence

Find and repair any errors

If, for example, posts or topics are missing after a server crash, this function may help finding them again


On the forum main page index it says 98 posts and 26 topics for that board but when I click on the board only 5 topics are there, if I click last post link it list 3 more topics, any ideas?

[Siirist]

That is different than what I suggested. 

You could also try "Recount all forum totals and statistics" which you will find below "Find and repair any errors".   

If you chose not to try these that is fine, instead, you can wait for a more experienced member to reply.   

Best Wishes,
Siirist

[Debbie3]

I will try the repair tool and recount thank you

[Debbie3]

recount did not fix the issue I will try the repair tool in a bit.

[Kindred]

The repair tool will not have any effect on this issue.

What did you do just before this started getting noticed? Any new mods or other changes?

What do you see when you go to that board?  It sounds like you see some threads and not others?
If you go to the user's profile and click on the posts by that user, can you actually VIEW the post, even if it's not listed in the index?

[Siirist]

The repair tool will not have any effect on this issue.

That is different than what I suggested. 

You could try running Repair Settings and see if there is a problem with the tables.
There is a page that gives instruction in the Online Manual > FAQs > Repair Settings.php
http://wiki.simplemachines.org/smf/Repair_settings.php/en

What did you do just before this started getting noticed? Any new mods or other changes?

As I stated here

Something I forget to "ask myself" is
When did it happen? i.e. Did I do something to the forum? If so, what?

What do you see when you go to that board?  It sounds like you see some threads and not others?
If you go to the user's profile and click on the posts by that user, can you actually VIEW the post, even if it's not listed in the index?

Exactly.  Go slow if you need to while following the suggestions listed in this reply.

If you get any errors, please list them as well.

Can you post a link to your forum so that we can register and go "see" the problem?

[Debbie3]

sure www.menieres-support.org the board with issues is Helpful Articles and Threads About Meniere's.

I noticed it today when someone asked where there thread(topic) was. I will look and see the last mod I added and when.
and yes I see threads but only a few not all 26 of them or all 96 posts
only 2 pages one with 5 threads and one with 3 or something like that.

If you go to the user's profile and click on the posts by that user, can you actually VIEW the post, even if it's not listed in the index?  Yes

[Debbie3]

sorry theme is vertex

[Kindred]

Since viewing your site requires a login, we can't actually see the issue

[Debbie3]

you are welcome to register and Siirist  posted "Can you post a link to your forum so that we can register and go "see" the problem?"
so please feel free to register if you like

[Debbie3]

I can post screenshots if you prefer not to register

[Debbie3]

this is a capture of part of the index on my main forum page the board in question is Helpful Articles and Threads About Meniere's the topic count says 26 and post count 98, which is accurate

[Debbie3]

this is a capture of inside the board

[Debbie3]

if I click last post we see this

[Sir Osis of Liver]

Registered - please activate and will have a look.

[Debbie3]

thank you, approved