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October 19, 2021, 11:02:18 AM

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A user was put on the ban list and I do not know why. I removed him from ban..

Started by robander, March 10, 2021, 08:01:32 PM

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robander

I removed him from the ban list/log and now when he tries to login to the forum it says 'username does not exist' though his username is clearly on the member list. If i try to PM him his username comes up as a choice to mail to but when you hit send it says username does not exist. Please help!

shadav


Aleksi "Lex" Kilpinen

Also, ask the user to clear their browser's cache and try again, before we try to diagnose this further.
A Finnish Project Manager (Support Specialist)
 Happily running multiple SMF 2.x installations.
  Fooling around with i7-10700 @ 2,90GHz-4.80GHz / 16Gb / RTX-2070 Super / 3840x2160 / Win 10 x64


How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum. Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

robander

2.0.15
1.   SMF 1.1.19 / 2.0.6 Update   1.0   [ List Files ] [ Delete ]
2.   Menu_Icons   1.0   [ List Files ] [ Delete ]
3.   Menu Order   0.2.6   [ List Files ] [ Delete ]
4.   Sitemap   2.2.0   [ List Files ] [ Delete ]
5.   SMF 2.0.3 Update   1.0   [ List Files ] [ Delete ]
6.   Limit Posts Per Day   1.0   [ Install Mod ] [ List Files ] [ Delete ]
7.   Pretty URLs   1.1    [ Uninstall ] [ List Files ] [ Delete ]
8.   SMF 2.0.5 Update   1.0   [ List Files ] [ Delete ]
9.   Post Limit Mod for SMF2   1.04   [ Install Mod ] [ List Files ] [ Delete ]
10.   6 Custom buttons / tabs with Sub Menus (4)   0.5    [ Uninstall ] [ List Files ] [ Delete ]
11.   H1 Tags in link tree   1.1    [ Uninstall ] [ List Files ] [ Delete ]
12.   Forgot Password Use Email Only   1.0.1    [ Uninstall ] [ List Files ] [ Delete ]
13.   SMF 2.0.15 Update   1.0    [ Uninstall ] [ List Files ] [ Delete ]
14.   SMF 2.0.13 Update   1.0    [ List Files ] [ Delete ]
15.   SMF 2.0.1 Update   1.0   [ List Files ] [ Delete ]
16.   Email Inactive Users   1.1.1    [ Uninstall ] [ List Files ] [ Delete ]
17.   SMF 2.0.12 Update   1.0    [ List Files ] [ Delete ]
18.   PostLimit   1.0   [ Install Mod ] [ List Files ] [ Delete ]
19.   SMF 2.0.2 Update   1.0   [ List Files ] [ Delete ]
20.   SMF 2.0.4 Update   1.0   [ List Files ] [ Delete ]
21.   Youtube Integration Mod (0.1)   0.2   [ List Files ] [ Delete ]
22.   Optimus Brave   1.8.6.2    [ Uninstall ] [ List Files ] [ Delete ]
23.   Add And Remove Buttons   0.4    [ Uninstall ] [ List Files ] [ Delete ]
24.   Ad Managment   3.0.1    [ Uninstall ] [ List Files ] [ Delete ]
25.   SMF 2.0.14 Update   1.0    [ List Files ] [ Delete ]
26.   SMF 2.0.16 Update   1.0   [ Install Mod ] [ List Files ] [ Delete ]
27.   Hide Images from Guests   2.0   [ Install Mod ] [ List Files ] [ Delete ]
28.   SimplePortal   2.3.3    [ Uninstall ] [ List Files ] [ Delete ]
29.   Simple Audio Video Embedder   2.0.1

nothing new installed in last 8 months though   Thanks

robander

Browser's cache has been cleared but I still get 'username does not exist'     Thanks

Aleksi "Lex" Kilpinen

Quote from: robander on March 11, 2021, 03:28:56 AM
Browser's cache has been cleared but I still get 'username does not exist'     Thanks
Can you check the user's profile on the forum, you can see the username and display name separately - Then make sure the user has the right username.
Also, check your forum's error log - is there anything that could be related to this?
A Finnish Project Manager (Support Specialist)
 Happily running multiple SMF 2.x installations.
  Fooling around with i7-10700 @ 2,90GHz-4.80GHz / 16Gb / RTX-2070 Super / 3840x2160 / Win 10 x64


How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum. Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

Bob Clifton

Are there any others on your Forum with admin privileges ?
As they may inadvertently Banned or Worse scenario Deleted the account .
If you get user name does not exist then  that's what may have  happened .

Game over if that's what happened you will have to reinstall them  as a new user and make sure their ip has not been banned as well .
Just some things that have happened to me in the past.
Good Luck to you .

Bob Clifton

I can't edit my post so here is something else you can check 

If you have this option enabled in your admin you can  Go To
Admin/configuration/core features/Moderation, Administration and User Logs
Click on Moderator or Admin and see what was actually done .

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