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[split] How can we improve the support process?

Started by jxk777, June 22, 2007, 06:52:36 PM

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jxk777

I don't know if anyone has addressed this issue, but speaking as a new member that is trying to convert from IPB to SMF, I would say the biggest issue I have is the converter download links. I need the IPB 2.1.x converter and every link I find doesn't take me to somewhere I can download it. I've been searching on and off all day long and still can't find the right converter and info to make this conversion.

Harro

Did you look in the download section of the site: http://www.simplemachines.org/download/?converters ?
There is a convertor for IPB 2 there.

jxk777

yes I did, and in the official converter thread the Mod says to use the one from that thread.

"    
[SMF Converter] IPB 2.1.x
« on: February 10, 2007, 02:03:49 PM »
   Reply with quoteQuote
Software: IPB
Version: 2.1.x

This is the official support topic for IPB 2.1.x converter.  Use this topic to ask for support for this converter.

Changelog
! The password salt was being replace with an empty string causing passwords to be incorrect. (ipb21_to_smf.sql)
! Replace \n with <br /> for the maintenance mode message. (ipb21_to_smf.sql)
! Cast width and height as a string for the database insert when converting attachments. (ipb21_to_smf.sql)
! When converting attachments add the width and height for images. (ipb21_to_smf.sql)

convert.php
Use this convert.php with the .sql file attached in this topic.
* invision21_to_smf.sql (34.44 KB - downloaded 84 times.)
« Last Edit: February 22, 2007, 12:08:10 PM by JayBachatero »"



but the link in that thread doesn't work. it points to: http://www.simplemachines.org/community/index.php?topic=140741.0 and if you look every one of the IPB converters is missing the end of the URL so the links are useless

I tried the one on that is in the link you posted but I am getting errors you can see here: http://www.simplemachines.org/community/index.php?topic=149652.msg1135327#msg1135327

when looking through that thread I saw other people with the same error as mine that was fixed with the converter the mod in that thread gives, but now the link for it no longer works.

jxk777

can anyone please upload or send the updated converter files for IPB? I've been trying to find this and have posted in more than one thread asking for these files. So far I have either gotten no response or someone telling me to go to pages I've already mentioned had dead links.

Please understand, I know that you are all volunteers and I am not upset about it taking so long to get an answer, but this thread is about asking how to improve support so I am pointing out where I think it could be improved. If you look at all my posts you will see I have been trying to get an answer to this for a few days now with no luck.

jxk777


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jxk777

groundup,
I'm in the right topic, if you read my three previous posts in this thread you will see I am answering the question of how to improve support. I've been trying to resolve this support issue for days and I'm not finding any help.

jxk777

jxk777

#6
yes, that is the one that gave me the error. As I have mentioned it says in the official IPB 2.1x conversion thread to only use the convert.php from that thread, but the link takes me to another page and that page links me right back to the thread that sent me there, so where is the convert.php I should be using?

Look at this thread here: http://www.simplemachines.org/community/index.php?topic=149652.0 and you'll see what I mean.

greyknight17

@jxk777: Is this converter the one you are looking for? Or is it an outdated version?

jxk777

Thats the same one I have, I just tried again with fresh SMF install with the files from that download link and got the exact same error:

Converting members... Successful.
Converting categories... Successful.
Converting boards... Successful.
Converting topics... Successful.
Converting posts (this may take some time)... Successful.
Converting polls... Successful.
Converting poll options... Successful.
Converting poll logs... Unsuccessful!
This query:

    INSERT INTO `ez_smf1`.smf_log_polls
    (ID_POLL, ID_MEMBER)
    VALUES ('', '64'),
    ('', '64'),
    ('', '64'),
    ('', '109'),
    ('', '109'),
    ('', '109'),
    ('', '5'),
    ('', '76'),
    ('', '76'),
    ('', '5'),
    ('', '51'),
    ('', '5'),
    ('', '51'),
    ('', '80'),
    ('', '76'),
    ('', '51'),
    ('', '80'),
    ('', '80'),
    ('', '70'),
    ('', '70'),
    ('', '70'),
    ('', '95'),
    ('', '125'),
    ('', '125'),
    ('', '125'),
    ('', '41'),
    ('', '41'),
    ('', '41'),
    ('', '79');

Caused the error:

    Duplicate entry '0-64-0' for key 1

If you look in the support thread for this I am not the only user that had this same issue, the others got it fixed with a new version of the convert.php from JayBachatero - but the link he posted for it no longer works, it leads you to another page and that page leads you right back to the page that sent you there, no download link.

Please help me find the updated convert.php

jxk777

greyknight17


jxk777

Hi,
I just bypassed the error by changing the end of the url from ?step=1 to ?step=2 I'm guessing it just bypassed getting the polls. If thats the case I'm in good shape, only had one poll and it ws old.

jxk379

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