SMF forum banning members that shouldnt been banned - HELP

[Phat^Trance]

recently i have been getting tons of email from member about that i have banned them.the only problem is that i havent banned those members at all, but i do ban a few spam bots / day. Is it a bug in SMF that somehow accidentally bans another member? (when i check the users profile i cannot find anything that indicates that they have been banned)

[Phat^Trance]

anyone?  people that shouldnt get banned are getting banned and im getting tons of emails from members that wonders why they got banned!

[~DS~]

anyone?  people that shouldnt get banned are getting banned and im getting tons of emails from members that wonders why they got banned!

Are there any moderators or admin in your forum?

[Phat^Trance]

yes, but non with delete / ban permission.

[shin111]

Maybe you banned the IP address they use as well as the spam bot?

[klink]

Did you ever figure this out?  It is happening to me too! 

[Phat^Trance]

Did you ever figure this out?  It is happening to me too!

nope, no solution yet!

[Phat^Trance]

Maybe you banned the IP address they use as well as the spam bot?

it could be a reason, but there are just to many member thats getting banned so it cannot be this!

[Jakob Fel]

Even though you claim none of them have ban or delete permissions, I would still go into the permissions section and double check.

[Phat^Trance]

Even though you claim none of them have ban or delete permissions, I would still go into the permissions section and double check.

yeah, ive done that a few time now
i have also checked the forum moderator log and found nothing strange

its like the forum is accidentally banning the wrong members...

[Jakob Fel]

Oh, well it is possible that SMF is having an error. Two occasions of the same thing have been reported today.

[klink]

I posted a little more about our issue.  It appears to be "fixed" for now, so I thought you might be interested.

http://www.simplemachines.org/community/index.php?topic=363897.20

[Jakob Fel]

I see that. Nasty spammers.

[greyknight17]

Is this issue resolved now? If not, can you check the ban triggers for the last handful of members you banned and see what you have them set as? If banning by IP address, make sure you are not banning a certain IP range (range of IP addresses).

[climber]

I've started having this same issue lately. several regular members and a couple of occasional members reported that they are banned. I haven't banned anyone for about 2 months, and all of a sudden some folks that were definitely NOT banned are banned. their IP addresses & host names don't match with any of the bans either. I am also the only admin/moderator. I'm running 1.1.12 right now. in all of these cases I can look at their profiles and it does not indicate that they are banned!

any help would be appreciated...

[Illori]

please open a separate topic for your issue.

[climber]

I had the people who were having issues delete the site & forum cookies. in all but one case that resolved the issue. while this worked, I'd sure like to know why this started happening all of a sudden!

[Jakob Fel]

Not to be rude climber, but did you not read Illori's post? If you want support, you're going to have to create your own topic.

[live627]

what's the matter in requesting support from within an existing relevant topic?

[Illori]

you cant mark it solved or unsolved and there is no way for the support staff to control the new issue in marking it solved or unsolved.