SMF 2.0.2 Not counting all posts

[LindaHT]

Can you see the error logs from there?

[Kindred]

the error logs will be in your smf admin (hence the need for an admin login to your forum)

The need for access to your SITE cpanel would be in case I have to view or edit the PHP files or the database for your forum.
(I promise that I will not trash your site)

[LindaHT]

I sent email with the info, please tell me you got it, please, lol.

[Kindred]

I got it... it had gone into my spam folder, but I've whitelisted you now.

I'll take a look at some point over the next few days.

[LindaHT]

Thank you so much, if you use the name I sent it is set up to let you in admin area, no hurry.  Nothing pushing, only when u have time.

Many thanks
Linda

[LindaHT]

Have made your account admin.

[hcfwesker]

Just gonna add, if you have a board set as a recycle board where deleted posts get sent to, any posts/topics sent there wont add to the forum post count total.

[Kindred]

Hi Linda,
Hope your daughter is feeling OK after the surgery.
There is mostly good news.

After a quick look through your site and database...

As hcfwesker suggested, here's the deal:
You have 1173 posts in the database which are associated to your account.
917 pf those posts are in normal boards.
215 of those posts are in the board which you have set as your "recycle bin".
This means that, even though you have that board set to count posts...   it won't. Posts in the recycle bin are NEVER counted toward postcount.

Mind you, that does not explain how you have a post count of 981........ even after a forced recount. Something odd is going on there -- I think there is actually a bug in the forced recount function which is making it NOT properly recount the user's posts. I reset the post counts to be correct directly in the database, per the actual count in the message table of the database. Keep an eye on it going forward.


Now, for the error log.
You had a TON of errors regarding 'smileys' being undefined. These are all related to your shoutbox. Something is not coded correctly and it's calling for a variable which was not properly defined. (even errors in other files were related to the shoutbox)
I have turned OFF the template eval - which means that the errors, going forward will be specific to the code which is actually causing the error. You can then bring the specific error(s) up in the support topic for the shoutbox mod.
(I've cleared those errors out of the logs)
This error is annoying, but is not going to crash your site because of it.

There is one other error that seems to be recurring:
Unable to send mail to the email address ...
this one is more problematic.   What it means is that, for some reason, your site was unable to send emails to that user.
For that, I think you need to check with your host.
You're set to use phpmail right now... you might want to have your host help you set up SMTP instead.... or figure out why phpmail keeps failing.
(for SMTP, you need the SMTP Server, Username, and Password (on port25))

If you're all set, you can delete my account, otherwise, let me know if you need any more help.

[hcfwesker]

As hcfwesker suggested, here's the deal:
You have 1173 posts in the database which are associated to your account.
917 pf those posts are in normal boards.
215 of those posts are in the board which you have set as your "recycle bin".
This means that, even though you have that board set to count posts...   it won't. Posts in the recycle bin are NEVER counted toward postcount.

I had a hunch

A work around for this is, make a separate hidden "Trash Board", and just move all the topics there.  F5 refresh, and it should add those back to the forum total post count.

[LindaHT]

Ohhhh my goodness, I hope I can get the email problem told correctly to the host site.  You will never know how much I appreciate your help.  I do not know how to thank you enough.  Going forward if you are willing to help with any problems on a payment basis please send me an email, or a pm.
Thank you asking about daughter, her surgery got shoved until 7 pm last night (long time with no food or water).  It went as planned and hope for a full recovery. She teaches piano so wrist and fingers are really important to her. That being the reason I have not gotten back to you sooner.
Thank you again.
Linda

[Kindred]

no need for any payment, unless you want me to completely redesign your site.

Give me a yell via PM or email if you need any further help.

And I'm glad to hear that your daughter's surgery went well.

[LindaHT]

Disregard the pm.  Have the email fixed I think.

Many thanks to you
Linda