No One Can Login To Forum.

[Droid2875]

Hello there. I am having an issue with logging into my forum. No members can login and neither can any of the staff of admins. All it does is redirect back to the login page or the forum and treat you as a guest. I have checked the .htaccess file, I have checked cache, I have tried different browsers. I cannot figure this out. Can any one please help me?

[ziycon]

Welcome to the site Droid2875

Are you able to log into the forum? Have you installed any mods, if so can you list them please?

[Droid2875]

No, I am unable to login either. It just redirects me to the the forum again as a guest. I have even tried replacing the SMF files with fresh ones and the same thing occurs. I am at a loss and my 93 thousand members are getting upset.

[Shambles]

Can you provide a link to your forum?

Fresh pair of eyes - you never know 

[mrintech]

What MODS are you using?

[Orangine]

any errors in Apache log? do you have a custom .htaccess file?

[ziycon]

As Shambles said, if you can post a link we can have a better look and see whats going on.

[Droid2875]

THe link is http://celebutopia.net/forum


I am using a few different mods but nothing changed. It was working one minute, the next nothing at all. I have noticed that the url keeps changing from with the http to without it. I have removed the custom .htaccess files and still nothing.

[ApplianceJunk]

Could your host have changed something that would have caused this?

[ApplianceJunk]

celebutopia.net/forum does not load for me.

[Shambles]

^--- what he said

The main site does, but not the forum.

Are you busy trying things out at this time?

[Orangine]

it does when you go by http://celebutopia.net/forum/index.php
it looks that you have index.html in the forum directory, try renaming it and see what happens


also you dont have the www/non-www links sorted

[ziycon]

Hi Droid2875 can you setup a test user and password on your forum please, you can pm me the details, just a normal member.

[Droid2875]

Hi Droid2875 can you setup a test user and password on your forum please, you can pm me the details, just a normal member.

I am unable to. I cannot login at all.

it does when you go by http://celebutopia.net/forum/index.php
it looks that you have index.html in the forum directory, try renaming it and see what happens


also you dont have the www/non-www links sorted

I removed the index.html and still cannot login.

[ziycon]

Hi Droid2875 can you setup a test user and password on your forum please, you can pm me the details, just a normal member.

I am unable to. I cannot login at all.

Too shea, I'll register and have a look see.

[Droid2875]

Hi Droid2875 can you setup a test user and password on your forum please, you can pm me the details, just a normal member.

I am unable to. I cannot login at all.

Too shea, I'll register and have a look see.

You wont be able to register either.

[Droid2875]

It seems that no matter what I do, the forum will not allow anyone to login or register. I am worried that something is really messed up and that I am going to lose my forum.

[Shambles]

I managed to register but as you say, it won't let me login.

If I change the URL of the login page to add "www." then it won't accept my password, probably adding more weight to this:

also you dont have the www/non-www links sorted

In fact the whole page source has a mixture of "http://celebutopia.net/forum/" and "http://www.celebutopia.net/forum/"

[Orangine]

^^ it's probably due to the fact that the cookie works for non-www, where after logging in you're redirected to www version, you need to sort out his and I'm guessing the problem will vanish

[Droid2875]

Can anyone tell me where I would fix this? I have been looking at the code for days and I think I need a fresh pair of eyes.

[Orangine]

either in cPanel or by editing your htaccess file

[Droid2875]

Yea see I have edited both already and the same thing happens.

[Orangine]

you have to edit ONE of them, not both

[Droid2875]

What I meant was that I tried editing one and it didn't work and then i edited the other while putting the other back and it didn't work.

[Orangine]

Then you're definitely doing something wrong. I'm afraid I'm not going to guess what is/was in your htaccess and you're not making the whole thing easier for us by not providing us with details.

[Droid2875]

I have no problems showing you my .htaccess files or what you need.

Code Select Expand

RewriteEngine On
<IfModule mod_rewrite.c>
RewriteBase /
Rewrite ^index\.php$ - [L]
Rewrite %{REQUEST_FILENAME} !-f
Rewrite %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>


[Droid2875]

Here is the .htaccess from the forum directory

Code Select Expand


# PRETTYURLS MOD BEGINS
# Pretty URLs mod
# http://code.google.com/p/prettyurls/
# .htaccess file generated automatically on: October 22, 2011, 21:23

RewriteEngine on
RewriteBase /forum

# Rules for: topics
RewriteRule ^([-_!~*'()$a-zA-Z0-9]+)/([-_!~*'()$a-zA-Z0-9]+)/?$ ./index.php?pretty;board=$1;topic=$2.0 [L,QSA]
RewriteRule ^([-_!~*'()$a-zA-Z0-9]+)/([-_!~*'()$a-zA-Z0-9]+)/([0-9]*|msg[0-9]*|new)/?$ ./index.php?pretty;board=$1;topic=$2.$3 [L,QSA]

# PRETTYURLS MOD ENDS


I have tried removing this one as well and rewriting it as the default one that I just showed you and it doesn't work either.

[Orangine]

there's nothing there about www/non-www
add this after the first line if you want to redirect all www traffic to non-www:

Code Select Expand

RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC]
RewriteRule ^(.*)$ http://%1/$1 [R=301,L]



edit: so many posts and you never EVER mentioned you're using pretty urls mod. Why you're making it so difficult to help you?

[Droid2875]

I honestly forgot. Please forgive me. I have cancer and am going through chemo and I am not always feeling so well.

[Orangine]

Oh, I'm not upset, but I think you may be at this point, sorry if I sounded too harsh, I hope you'll get better! Try adding my code after "RewriteEngine on"

[Droid2875]

Internal Server Error now.

[Orangine]

try putting it in the main .htaccess, not the one in /forum

[Droid2875]

I am sorry but the issue remains. I have done exactly as you have said. The code you have given me is now in the main .htaccess file.

[Orangine]

got to go now, if you still cannot figure it out, what do you say for PMing me ftp details and I will have a look myself?

[Droid2875]

That's fine by me. Just so you know it does the exact same thing with the inability to login. It just redirects back to the login page and considers me and everyone else a guest.

[Shambles]

This is a lonnnng shot, but try logging into your db via phpmyadmin (or whatever you use from your cpanel) and inside table smf_settings (assuming smf_ is your db prefix) change the variable globalCookies from 0 to 1.

That might just force your installation to use subdomain independent cookies.

Long shot, as I said.

[Droid2875]

I cannot find that anywhere. I searched and zero results came back.

[Droid2875]

Can any one PLEASE assist me? My forum has been down for days now and I am losing a lot of traffic and my members are getting upset. I am simply out of ideas and I have tried everything that people have said to do here.

[ziycon]

Hi Droid, pm me your ftp login details and I'll have a look now.

A reminder about admin / ftp passwords etc.

[Orangine]

I'll have another go if you don't mind, will report shortly

[Orangine]

Ok, I give up. You have a htaccess with loads of entries from WPCache in your main forum, then htaccess in your forum folder with PrettyUrl redirections, and - as I explained in PM - I think there is another redirection in your cPanel

even with both htaccess files commented out/renamed/deleted, it's still impossible to access the forum just by typing "http://www.celebutopia.net/forum". it's beyond my knowledge I'm afraid, sorry

and your problems with logging in are probably caused by the fact that SMF treats www/non-www as separate domains, and the cookie set by SMF is not being recognized

[ziycon]

Droid, can you tell me the last changes/mods installed before this issue occurred?

[Shambles]

and your problems with logging in are probably caused by the fact that SMF treats www/non-www as separate domains, and the cookie set by SMF is not being recognized

Did the OP give you his cPanel access by any chance?

What I suggested earlier (which he says he cannot find) is still worth a shot, in my book...

This is a lonnnng shot, but try logging into your db via phpmyadmin (or whatever you use from your cpanel) and inside table smf_settings (assuming smf_ is your db prefix) change the variable globalCookies from 0 to 1.

That might just force your installation to use subdomain independent cookies.

[Orangine]

no, just ftp access. you may have a point advising to change the cookie setting, but this situation should be sorted, orelse the website will be penalised by google

[Droid2875]

I looked in the db for what you told me to and it is not there. I have checked in cpanel and there are no redirections anywhere that I can find. I am telling you it driving me up a wall. This happened when I changed servers. I have everything on the new server installed the same as the last. I am stumped.

[Droid2875]

I looked in the db for what you told me to and it is not there. I have checked in cpanel and there are no redirections anywhere that I can find. I am telling you it driving me up a wall. This happened when I changed servers. I have everything on the new server installed the same as the last. I am stumped.

oRANGINE, I went to that url and I can access the forum just not login.

[Droid2875]

ok. i deleted everything and uploaded everything again and still the exact same problem. There where no files left in the directory. IT has to be in the database somewhere I guess. I am at a complete loss.

[mashby]

Hmm...wondering if the Server Settings are where some things could be tweaked. But I don't think you can get there, right? I looked in phpMyAdmin on a test site and I'm not sure what to change there. I did get the registration email, nothing wrong with that part. And I cannot login either of course. Hmm...

[Droid2875]

I can access everything in the database. I do not understand is I deleted everything, yet my banner from way back when is showing up??!!

[Droid2875]

Topic solved. I just imported the entire database again and all new files. I was dreading having to do that but I guess I had to do what I had to do. THanks for all your help everyone.