Sorry, SMF was unable to connect to the database.

[Cola-Coca]

Hi,
I have a strange problem.
When I type in the web browser: https://mywebsite.com/ everything works normally, the forum opens and everything is ok.
But when I type with www for example: https://www.mywebsite.com/ I get an error:
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

I uploaded repair_settings.php and everything is set correctly. Does anyone know what the problem is here?

[Illori]

have you reached out to your host? usually that is an issue they need to fix.

[shawnb61]

Check your redirects in .htaccess.

Those are two different urls.  So one will work & one won't.

To make them both work automatically, you need a redirect from the wrong one to the right one.  These are usually in .htaccess.

Most hosts have a cpanel app to make this easy, eg, to add or remove www, or to redirect to https, or both.

[Sir Osis of Liver]

.htaccess

Code Select Expand


# 301 REDIRECT HTTP TO HTTPS AND WWW TO NON-WWW
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{HTTPS} off [OR]
RewriteCond %{HTTP_HOST} ^www\. [NC]
RewriteCond %{HTTP_HOST} ^(?:www\.)?(.+)$ [NC]
RewriteRule ^ https://%1%{REQUEST_URI} [L,NE,R=301]
</IfModule>