Could you answer the questions directed to you? I asked if you tried the search and docs, since you were so quick to condemn their effectiveness. Have you found them ineffective from your own experience?
Actually, I spent about one hour to find this:
http://support.simplemachines.org/function_db/I did searches here and I only found the SMF 2.0 function db (and a lot of topics that didn't answered me), I did searches in the Docs and I didn't found anything (even in MOD/Theme customizations) and just by a little of lucky I found that.
I knew that this information exists, so I avoid to create one MORE topic asking the same..., I know how much annoying is to reply to some question like this, so I tried a lot of time.
I think that SMF has a lot of information, but the problem is that you (we, or aren't we a community?

) have this information spread for the whole site, I didn't need support, I am doing just a MOD

I wouldn't tried to search there this information.
This is just an example, I can send Alundra one PM with some suggestions to the Docs (and I hope that I have time enough to do something that worths the PM).
Yes, the search system is not a good system and need improvements, but here the problem is more than that.
About the support team, I can't say anything bad, until now I have any complain and since I become Charter Member (not with this username

), now I really cannot say anything bad. The only issue is the "few" members for one community like this, but now we have the Support Helper of the Month that helps the team
