Forum is down

[billpoynter]

In trying to fix a problem with forum users suddenly being unable to either post or view attachments, I've now made the forum non-accessible. 
The following error message now appears when trying to access the forum:  Fatal error: require_once() [function.require]: Failed opening required '/home/content/55/3007655/html/simplemachinesforum/Sources/Subs-Auth.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/55/3007655/html/simplemachinesforum/Sources/Security.php on line 535 

I would greatly appreciate any help you can offer.


Bill

[SaltedWeb]

Sounds like a permission on a file changed ? I would start there and see if the permissions are correct.

[Shambles]

I would say the Subs-Auth.php file has been deleted -  most likely by your host's security scans.

Have a look in the /Sources folder and see if it's there,

[billpoynter]

That file is indeed missing.  How should I proceed?

[br360]

If you don't already have a copy; download the smf version you have to your computer, extract the package and then upload Subs-Auth.php back to where your other source folders are. Then open a ticket with your host explaining what they did and make sure they know not to delete the file again.

[Illori]

If you don't already have a copy; download the smf version you have to your computer, extract the package and then upload Subs-Auth.php back to where your other source folders are. Then open a ticket with your host explaining what they did and make sure they know not to delete the file again.

you may need to upload the file with your hosts file manager rather then FTP to make it say in place.

[billpoynter]

Here's the result after I uploaded the file:  Fatal error: require_once() [function.require]: Failed opening required '/home/content/55/3007655/html/simplemachinesforum/Sources/Subs-Auth.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/55/3007655/html/simplemachinesforum/Sources/Security.php on line 543

[Illori]

did you upload it with your hosts file manager?

[Sir Osis of Liver]

On GoDaddy servers, if you upload source files via ftp, upload will be successful but file will immediately be deleted.  If you watch carefully, you can see it happen.  This can affect up to a dozen source files.  You can upload the file using cpanel file manager and it will stick.  I've only seen this on GD, but a couple of recent posts indicate it may be happening on other hosts.

[billpoynter]

I uploaded the file using GoDaddy's file manager.  The forum will now come up, but when I try to log in, I get this error message:  Fatal error: Call to undefined function safe_unserialize() in /home/content/55/3007655/html/simplemachinesforum/Sources/Subs-Auth.php on line 114

[SaltedWeb]

Not that its any fault of SMF, but seems that GD is consistently causing issues with this software.
Make one wonder if it should not be recommended at that not unless they just do this no matter what program they have installed. ( sorry didnt mean to Hijack the post seems allot of GD have issues)

[billpoynter]

I was wondering if upgrading to a newer version would correct all of the errors in my forum.  I can't log on as an administrator at this time.  My website is hxxp:culvercadet.com [nonactive] and there's a link there to the forum.

[Kindred]

sounds like you might not have uploaded a current version of the file...   or you uploaded the 2.0.15 version and you are not actually running 2.0.15

[billpoynter]

I seem to have everything working except for this error message: The default theme's directory is wrong, please correct it by clicking this text.     I can't seem to resolve this issue.  Any ideas?

[Illori]

What is repair_settings.php? should fix that for you.

[billpoynter]

I've now managed to create a new problem by changing one of the database settings in the repair_settings tool.  I now get this message when I try to run repair settings:   Fatal error: Call to undefined function () in /home/content/55/3007655/html/simplemachinesforum/repair_settings.php on line 368

Warning: Unknown: open(/home/content/55/3007655/tmp/sess_2er7q4arga7240tjne152mkg55, O_RDWR) failed: No such file or directory (2) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of hxxp:session.save [nonactive]_path is correct () in Unknown on line 0

[Sir Osis of Liver]

Why did you change a db setting?  Which one?

[shawnb61]

To me, that looks like 'Enable DB Sessions' was disabled.  Two thoughts: 

First, I would suggest re-enabling it.   

Second, I would suggest talking with your host to determine why /tmp isn't configured/working properly. 

[billpoynter]

Is it possible that I could give someone access to the site so that they can determine what I have done to it?  I think that the original problem was caused by GoDaddy, but I have only made it worse.  I take one step forward and two back.

[Sir Osis of Liver]

PM your username/password for GD account and I'll have a look.

[Aleksi "Lex" Kilpinen]

Is it possible that I could give someone access to the site so that they can determine what I have done to it?  I think that the original problem was caused by GoDaddy, but I have only made it worse.  I take one step forward and two back.

A reminder about admin / ftp passwords...
Did you try what shawnb61 suggested?

To me, that looks like 'Enable DB Sessions' was disabled.  Two thoughts: 

First, I would suggest re-enabling it.   

Second, I would suggest talking with your host to determine why /tmp isn't configured/working properly. 

Though, GoDaddy is probably one the worst hosts out there for forums and other non-static content.

[Just Another Member]

I seem to have everything working except for this error message: The default theme's directory is wrong, please correct it by clicking this text.     I can't seem to resolve this issue.  Any ideas?

A bit late but I had the same problem about 24 hours ago and went to my Themes settings page and found that repair_settings didn't fix the theme settings. I had gone to the same domain name but a different TLD.

Evidently repair_settings missed some of the theme settings despite theme settings being shown right in repair_settings. I'm sure I had all the settings right in repair_settings.

But. Too late now. Wish I'd seen this topic about 20 minutes ago. Might have worked for you too.

[Sir Osis of Liver]

I have this forum up and running, just some cleaning up to do tonight.  Another GoDaddy ******up.

[Just Another Member]

Another GoDaddy ******up.

LOLOL! You realize that's an oxymoron!

Please, make plans to change providers. Look forward to the date when your current contract expires and shop around ahead of time to find a better plan with a REAL provider, not a TOY provider like GoDaddy.

Note that you can change providers and then host your current domains as external sites, allowing you time to transfer your domains gracefully. I highly recommend http://internet.bs (located in the Bahamas) as being a very professional domainn registrar outfit with good support and excellent rates.* In fact you could benefit by transferring your sites there any time and host them at Who'sYaDaddy! if they are smart enough to be able to handle hosting external domains (doubtful but who knows?). Please note that I don't go around recommending sites or products unless I feel strongly about them.

It's very smart to have your hosting at one company and your domain registration at another company, VERY SMART! When your hosting service is also your registrar they hold power over you and your domain. When your domain is at a registrar not connected with your hosting service, just make backups, get a new host, restore your backups and then delete the stuff at your nasty hosting provider. They get left holding an empty bag. Come to think of it, GoDaddy is already holding an empty bag—of hot air and poor hosting.


* I'm in the process of moving all my domains (about 10) to Internet.BS. I've done business with them about 3-4 years and it was only recently that 1and1 began pissing me off that I decided to get my own server, fire 1and1, and start moving domains around to eventually all land at Internet.BS. My situation was complicated by having a lot of money in BTC and Internet.BS not accepting BTC. I had to go to an intermediate registrar and up my domains for 10 years and then move them to Internet.BS. I'm currently hung up on the 60 day rule but in a few months every domain I own will be with Internet.BS.

(BTW 1and1 is fine for most people although some PPL at SMF don't like them, but I simply grew too big for a shared hosting account at 1and1 and got my own dedicated server. I send people to 1and1 unless they are big enough to require a dedicated server. I'd rather be dipped in mud than rent a dedicated server from 1and1, there are much better rates and better dedicated servers elsewhere. For sure 1and1 is 1000x better than Who'sYaDaddy!)

[Aleksi "Lex" Kilpinen]

I have this forum up and running, just some cleaning up to do tonight.  Another GoDaddy ******up.

I'm assuming this is ready to be marked solved then?