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#1
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by awks - Today at 08:57:53 AM
Quote from: Aleksi "Lex" Kilpinen on Today at 08:39:08 AMI would suggest you write a new topic, and try to explain as much as you can about what needs to be done.
This topic as is is already 2 pages and maybe a bit hard to follow.
I have now done that, thank you.
#2
SMF 2.1.x Support / I need [PAID] if needed to hel...
Last post by awks - Today at 08:57:18 AM
I uploaded all the 2.4.1 large upgrade files needed from simplemachines to my server, but now I cannot access the /upgrade.php file to start the upgrade, I put the forum into maintenance mode yet it does not show.
My hosting company have been no help and have given me many different reasons why they can't help me.
Aleksi "Lex" Kilpinen advised me to create a new topic as the original got rather long winded.

The original post is here, https://www.simplemachines.org/community/index.php?topic=588672.40

I created a backup of all the files and the database before I started this.
#3
I would suggest you write a new topic, and try to explain as much as you can about what needs to be done.
This topic as is is already 2 pages and maybe a bit hard to follow.
#4
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by awks - Today at 08:06:59 AM
Quote from: Doug Heffernan on Yesterday at 12:27:34 PM
Quote from: awks on Yesterday at 12:26:06 PMYes I have and thank you.


If you want to either hire someone for the upgrade or find someone to do it for free let us know and I will move the topic back to the Help wanted not for support board.

I am going to need this moved as I need paid help with this as I have got nowhere please?

#5
SMF 2.0.x Support / Re: my forum was hacked and h...
Last post by planetcare - Today at 07:46:32 AM
This is the latest response from mt forum  host after i sent them all your posts. They seem to be wiping their hands of the  issue?
Hi,
 Thank you for contacting us.
Regarding this issue, we checked that this issue is related to your previous ticket : #783759 - forum changes and as previously informed by our partner that We might find these 2 suspicious files in your website files that probably caused the malware URL redirection issue
 - \httpdocs\Themes\default\sha1.js
 - \httpdocs\Themes\default\scripts\script.js
Since every website has its own script structure and only web developer understand the most about their code including their own website structure and based on the screenshot that provided, the detail of technical procedures only can be done from developer side, then you can download all your website files from hosting to your local side then we suggest to consult with web developer and proceed with troubleshooting the website issue from the local side, after the troubleshooting is completed then you can reupload all your website files from local to hosting side.
Please kindly check it again from your end.
If there's any issue or need further assistance, then please don't hesitate to contact us.
Thank you.
#6
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by awks - Today at 06:59:01 AM
UPDATE:

I am hopelessly at a loss as how to solve this. This below is a summary of the things they have now told me today:
Thank you for being on hold. I could see that the theme baskerville is causing the error. you need to fix the theme to make upgrade by contacting theme support or change the theme.

The website https://www.ddaps.org/ddapschat/ [nofollow] is the php scripted website, we support only wordpress website from our end. Since the website is the scripted website you need to fix this from developer.

I have checked the previous chats. I have changed php version and checked there is no issue with the php version the issue is from the script you need to check with the script.

They say the php scripts I have uploaded is the problem.  Please try to understand we support only WordPress website as it is not WordPress website we don't have support to it. We only fix wordpress websites since the website is php scripted you need to setup and fix from your end.

Well actually it's not something we do provide support as it is related to the configuration of a script, Design, Theme or Plugins.
We are server admins, We are used to managing the server
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I am going to need someone to jump in and help with this, if it is paid help, that should be fine, as I am just going round in circles here!

The theme baskerville is what the DDAPS website uses and the site is working fine. All I wanted to do was update the forum.

Any suggestions please?
#7
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by awks - Today at 05:35:19 AM
I did find them and was editing my post when you replied I think, you can see above your post what I found.
#8
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by Kindred - Today at 05:14:20 AM
You should have access to the server error log in cpanel,  yes... not sure where your host would put it, though.
#9
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by awks - Today at 05:07:58 AM
Didn't see the errors yesterday but now I can. It appears to be moaning about no matching directory index. It then goes on to mention it found lots of files but mentions at the end, server-generated directory index forbidden by Options directive.

I can also see "access compat:error - client denied by server configuration:/home3/xxxx/public_html/ddaps.org/wpcontent/updraft/aboutphp

I have no real idea what this all means, is there a way I can send a screenshot of the errors so that someone more knowledgeable would perhaps understand?
#10
SMF 2.1.x Support / Re: Need help solving a mistak...
Last post by Kindred - Today at 04:58:04 AM
A full white screen indicates a server side failure of php...
(Yes, could be a 500 error,  you need to check the server logs)
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