Advertisement:

Author Topic: How do I find out all my forum details  (Read 7114 times)

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
How do I find out all my forum details
« on: July 09, 2014, 06:58:16 AM »
This is a last desperate call for help. I do not even know if I am asking in right place. I inherited admin on our Forum.  The Coy that set it up for us has disappeared. (just give us a call he said)  I have white screen.  I'm sure that this is due to server allocated space.  I do not even know what server we use. Stupid I know but is there any way I can find out info that may help me get Forum back?  I'm sure its not even backed up. Have lost contact with our members.
Can anyone help?

Offline Mstcool

  • Sr. Member
  • ****
  • Posts: 911
Re: How do I find out all my forum details
« Reply #1 on: July 09, 2014, 07:22:36 AM »
You can see your paths and other information by using Repair_settings.php.

What is repair_settings.php?

However, you said you have a white screen? Do you know how this happened? Can you give more detail about this please? :)

Offline Kindred

  • The Mean One
  • Support Specialist
  • SMF Legend
  • *
  • Posts: 58,498
  • Gender: Male
    • Kindred-999 on GitHub
Re: How do I find out all my forum details
« Reply #2 on: July 09, 2014, 07:23:37 AM »
Well, welcome to SMF....


I'm not sure what we can do for you... but....


What is your site URL?
When do you get the white screen?

If you don't know or have access to the hosting server, then you might be out of luck, but we'll see what we can do to help.
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
Re: How do I find out all my forum details
« Reply #3 on: July 09, 2014, 09:44:20 AM »
Symptoms over weekend was slow page loading. On Monday very slow but suddenly complete white page.
From Tuesday this message    Oops! Google Chrome could not connect to www.ijlb.co.uk [nofollow]

Cached copy produces this;   SMF 2.0.7 | SMF © 2013, Simple Machines XHTML WAP2

We were of course assured of plenty of space on server.  Think not the truth.

Thanks


Offline Mstcool

  • Sr. Member
  • ****
  • Posts: 911
Re: How do I find out all my forum details
« Reply #4 on: July 09, 2014, 11:02:35 AM »
Uhm, there is probably a broken table in the database or something. But before that, install Repair_settings and run that and make sure your paths are correct. Then, login to your database (in ur host) and there should be a repair broken database (or something similar) button somewhere (depending on your panel). Click that and see what happens.

Offline Kindred

  • The Mean One
  • Support Specialist
  • SMF Legend
  • *
  • Posts: 58,498
  • Gender: Male
    • Kindred-999 on GitHub
Re: How do I find out all my forum details
« Reply #5 on: July 09, 2014, 12:31:05 PM »
MSTCool....

that depends on the OP having access to the server....   which is unclear if she does...
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline margarett

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 19,761
  • Gender: Male
Re: How do I find out all my forum details
« Reply #6 on: July 09, 2014, 12:50:16 PM »
The site is up and the forum produces a white page. Check with your host, ask him for PHP error logs, that will help us clarify the reasons for white page.

Do you have cPanel (or other control panel) access?
Se forem conduzir, não bebam. Se forem beber... CHAMEM-ME!!!! :D

Quote
Over 90% of all computer problems can be traced back to the interface between the keyboard and the chair

Offline Drunken Clam

  • Full Member
  • ***
  • Posts: 495
  • Gender: Male
  • A closed mouth gathers no foot....
Re: How do I find out all my forum details
« Reply #7 on: July 09, 2014, 02:09:35 PM »
For information, your 'whois' details for the domain can be found HERE

A good starting point.  :)

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
Re: How do I find out all my forum details
« Reply #8 on: July 09, 2014, 06:32:28 PM »
i like your 'starting point'  A little chink of light.  Thanks

Offline Sir Osis of Liver

  • SMF Hero
  • ******
  • Posts: 9,289
Re: How do I find out all my forum details
« Reply #9 on: July 09, 2014, 11:51:47 PM »
The website loads (it's a little screwed up), forum does not, but is not throwing any SMF, server, or browser errors.  Any luck getting cpanel access?  Did you inherit the website as well as the forum?

Offline Mstcool

  • Sr. Member
  • ****
  • Posts: 911
Re: How do I find out all my forum details
« Reply #10 on: July 10, 2014, 08:44:26 AM »
MSTCool....

that depends on the OP having access to the server....   which is unclear if she does...

I took a wild guess. :p

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
Re: How do I find out all my forum details
« Reply #11 on: July 10, 2014, 11:57:01 AM »
I did inherit Both.   Real problem is finding who is hosting. whois indicates a Company in Scotland is
 Registrant:  Farmore IT Ltd. The Registrants Address is in England.  There has been an error in the registration.  123-reg say Farmore holds domain name and Farmore says they transferred that 6 years ago to an unknown company.  We had both Forum and Website relaunched 3 years ago on present set up.  This was done by a Company in Wales (yes we are UK wide ::))who have now disappeared off the planet.  Neither of the existing Company's know who is hosting the pages. I know 123 reg were holding it 3 years ago.
Thank you all for your help I am not yet giving up and will have to try your various suggestions carefully.

Offline Kindred

  • The Mean One
  • Support Specialist
  • SMF Legend
  • *
  • Posts: 58,498
  • Gender: Male
    • Kindred-999 on GitHub
Re: How do I find out all my forum details
« Reply #12 on: July 10, 2014, 01:45:40 PM »
do you have access to the site cpanel?

(usually yoursite.com/cpanel)

Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

Offline Sir Osis of Liver

  • SMF Hero
  • ******
  • Posts: 9,289
Re: How do I find out all my forum details
« Reply #13 on: July 10, 2014, 04:00:02 PM »
Have you tried contacting http://www.supreem.co.uk/ ?  They're a site designer listed as name server.

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
Re: How do I find out all my forum details
« Reply #14 on: July 10, 2014, 05:35:08 PM »
It is what I tried first. They do not answer phone.  No reply to 2 email addresses and when I try their the website I'm told they are not available. Think they have moved on. ::)

I do not have access to cpanel.
« Last Edit: July 10, 2014, 06:18:42 PM by Sandy Henderson »

Offline margarett

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 19,761
  • Gender: Male
Re: How do I find out all my forum details
« Reply #15 on: July 10, 2014, 05:43:35 PM »
If you try
http://www.ijlb.co.uk/cpanel

You are redirected to https://sb5y.unisonplatform.com:2083/

These are the people you should contact in order to try to get access to your site files and database.
Unfortunately a visit to http://unisonplatform.com/ only brings
Quote
Abuse Inquiries: abuse@unisonplatform.com

I found this http://www.webhostingtalk.com/showthread.php?t=1201218
Where an email is given --> rodney@eleven2.com
Maybe http://www.eleven2.com/ ?

Do you have access to your admin panel in SMF?
Se forem conduzir, não bebam. Se forem beber... CHAMEM-ME!!!! :D

Quote
Over 90% of all computer problems can be traced back to the interface between the keyboard and the chair

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
Re: How do I find out all my forum details
« Reply #16 on: July 11, 2014, 08:33:49 AM »
Thanks margarett.  On first two links I get ERR_CONNECTION_TIMED_OUT and on 3rd same as you.  I have taken chance and emailed the eleven2 email with my tale. ::)
My further checks indicate that server is in Washington Avenue, Houston TX.  Trying to pin down a company if I have to.

I have also contacted Nominate who confirm that Farmore IT in Stirling are owners of Domain name. (This should have been changed)  They confirm that 123-reg are the registrar of the domain, that is, they are the provider and it is on their tag.
Nominate say they can get ownership transferred and find me a new host.  I still have to get the transfer ok'd and find out if having host server available to me will solve the problem.
I would like to thank yourself and all contributes for their help and encouragement of this 70 year old as he struggles with these things.  I'll let you know final outcome. Nice to know there is a community that can and will help.


Offline margarett

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 19,761
  • Gender: Male
Re: How do I find out all my forum details
« Reply #17 on: July 11, 2014, 09:31:16 AM »
Strange enough, now I can access both links. Even better, I can now access your cPanel login page. But in order to access your content, you need cPanel credentials (which I assume you don't have)
Unfortunately, the guys that are helping you with the domain probably can't do anything about this :(

If you can't access the first link, you probably have some kind of routing issue, because now I can...
Se forem conduzir, não bebam. Se forem beber... CHAMEM-ME!!!! :D

Quote
Over 90% of all computer problems can be traced back to the interface between the keyboard and the chair

Offline Sandy Henderson

  • Semi-Newbie
  • *
  • Posts: 20
Re: How do I find out all my forum details
« Reply #18 on: July 11, 2014, 09:35:37 AM »
I'll get back to you as I've traced the guy with the keys. ;D Contact unfortunately not until  Monday will see how that goes.

I still cannot enter either IJLB sites.

Offline margarett

  • SMF Friend
  • SMF Super Hero
  • *
  • Posts: 19,761
  • Gender: Male
Re: How do I find out all my forum details
« Reply #19 on: July 11, 2014, 10:01:15 AM »
Just remember, if you do get cPanel login details and you require assistance on what to do next (namely to fix your white page issues) do NOT post them in public ;)

And yet another question:
Do you have access to your admin panel in SMF?
Se forem conduzir, não bebam. Se forem beber... CHAMEM-ME!!!! :D

Quote
Over 90% of all computer problems can be traced back to the interface between the keyboard and the chair